Working in the city of Maricopa, Arizona, and have been trying different places. First time at this Jack in the Box. The service was great, very fast, and the food was fresh and hot. The store looks very new, clean and it was very quiet. I'll definitely come back here again. read more

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The Hispanic lady who works the night shift around 7pm needs to not be cursing at the computer screen when I place an order for my family... I order tacos and she always complains because I order 24 tacos because I have a family of 6..Shes extremely rude with her comments when we can hear her when we're in there waiting on our order.Which 1/2 the time she can't even get them right.. She needs a good talking to by management or if she doesn't like her job maybe quit...But she needs to learn to keep her mouth shut. read more

This place is TERRIBLE. I don't go here if I don't need to; the drive thru is rarely open at night, and the customer service leaves A LOT to be desired. My daughter really wanted to come here on the way home, and I try to respect her decision but today's visit was just like every other when it comes to poor service. The drive thru had some cars, but there wasn't a line going out of the parking lot like I've seen in the past. I waited about 45 seconds at the speaker before a woman came on and said "Just one moment." Okay, no big deal. I am okay with waiting; I've worked fast food and it can get stressful. But then a guy comes on and says, "What do you want?" Not in a negative tone but more like a "Hurry up" kind of tone. I got to the window, and he didn't even say hi. Just, "$9.26". No hi, how are you, not even a piss off (which I probably would have found funny), but just the dollar amount. Didn't ask about sauce, definitely didn't include sauce. I was a little surprised a napkin managed to find its way into the bag. The order was correct though, and the food was okay. Don't come here though. Go literally anywhere else in Maricopa. If there's anything we aren't short on as a town, it's places to eat. read more

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My hubby brought home a Jumbo Jack for dinner. I should have sent it back... The JJ has should be named JACKED... it cost much more and there's nothing JUMBO about it. It's a regular size burger with probably 73% (not the healthiest percentage) beef & a paper thin beef patty on a smashed bun with a line down the middle. The beef patty had no seasoning, two folded pickles, a bunch of mayo to hide the bland meat, two tomatoes and a withered piece of lettuce. I hate soggy buns too. I see why I dont eat at J-in-the-B. For some reason, it's a Maricopa's location thing. The burger might taste a little better in another part of a the city. My hubby left his change... The throw back Chicken Supreme isn't all that... at least it's on a wheat bun and had only 1 piece of thin sliced cheese instead of 2 diff. cheeses as advertised, one little pat of the special onion-mayo sauce and the cashier had the nerve to charge 15 cents for extra onions on the side that was withered & chopped up pieces. So it's unbelievable what some of the restaurants are doing to us hardworking consumers. read more

Jack in the Box - Smashed Bun on the sandwich and next pic I took a tomato off for the little expensive burger. - Fast Food Near Me - Maricopa, Arizona

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Holy sh!t can y'all please learn to read an order? I've had my order messed up 3 separate times now back to back. Legitimately don't understand how hard it is when it's physically printed out for you to know what does and does not go on the sandwich. Ridiculous. read more

BEWARE OF THE TACOS!!!! Got some here awhile back, bit into a taco a chomped on a bandaid!!!! Went back to the restaurant, all they wanted to do was give my money back. Had a bad attitude when talking about it, didn't want to give out manager or owners phone number. SO DISGUSTING!!!!! read more

Jack in the Box - Fast Food Near Me - Maricopa, Arizona

So I'm allergic to ketchup mustard and mayo I ordered food got home and guess what the young stupid employee that I had to repeat my order three times to still didn't get it right so if you want your meal your way go to the Burger King next door instead read more

Jack in the Box - Fast Food Near Me - Maricopa, Arizona

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Well, we did a Drive-thru order of 3 meals, 2 were large smashed burgers meals and then another medium burger meal. On the order screen when ordering it was correct but by the time we went to the window to pay she, the Jack-in-the-box worker, gave us only 2 drinks, which means she did not get the order correct, When we told her about the missing order of a large Smashed Burger Meal, she blamed the mistake on us. She also explained with an attitude that they cannot take orders from the window, when we reordered and paid for the missing order of a large Smashed Burger meal. Then she told us to move to space #1, because the car (who just got behind us) had a small order, lol, that vehicle was still there when she brought our missing large Smashed Burger Meal to our vehicle and when we left. So lol how small was that order, lol, What happened to good old fashion "the Customer is always Right" lol What happened to a worker who wants to achieve excellent customer service, lol I have to say the food was freshly made, the Fries were deliciously hot, like I like them. read more

On last night (18 June 2025) I went through the Drive-Thru placed an order and was told to park and my order would be brought out to me. After waiting for 15-17 mins, I went into restaurant have my money refunded. After waiting several more minutes. I spoke with the young lady whom when I explained that wanted my refund. She then stated that the was now ready. I stated that I just wanted my refund and, she stated that she was unable to process a refund as she was not trained on how do so. She then referred to the young man who took my order in the Drive Thru. He then informed me that no one on shift was able to process a refund as they not trained to do so. I requested to speak the on shift manager, he stated there was no manager on shift. After a short conversation, he agreed to document on the receipt that I was due a refund and that I would follow the next day the on duty manager. Several times I refused to accept the food, due it was not my intent to get anything for free. I went back to the restaurant this morning (19 Jun 25) to speak with the manager. I provided with the receipt with the documentation on the back. I stated that I refused to accept any food. I don't know she kept circling back asking me if I accepted any food and had keep repeating no. She then stated that she would have to verify something(s) which I believe to be reasonable. After several minutes she returned stating that she was able to reach the staff from the over night shift. I stated that the name and with handwriting was Avarius (hopefully correct). She stated that it was not her fault what occurred on the previous night. I then agreed with that. It was not her fault that she was not there the previous night, but she is a representation of the company as it relates to me right now. I didn't request it to have the contact number for the district manager. She did agree to provide me that information and while I waited, she approached the counter, I move myself so that I wouldn't obstruct staff or the other customers. She then chastised moving the way I did as there were cameras recording and she was not threatening me. I reiterated that my movement was not out of fear but courtesy. After providing me the district manager's contact; she then decided to process the refund. She became agitated that and stated that she was not threatening me and that she "has been here US for 18 years" and she is not threatening nobody. I again reiterated that my movement was not out of fear. Lastly I wanted to express that I was impressed with how the young man handle the situation, especially considering everything he handled the situation very professionally. She very dismissive and snippy as I was trying to provide positive feedback to ensure that it was captured that staff did act professionally even though there was an issue. I believe that Avarius could teach the "Manager" how to respond to the situation professionally and not triggered just because a customer is politely wanted good customer service... read more

I made the mistake of swinging by here when I was moving furniture with my buddy. The person working drive thru was nice but it looked like everything was barely reheated. I used to come here back when it first opened but I can't do it anymore until things change. Hard to park here and the drive thru is tight. Food isn't all that great. Small area. read more

Tonight after attempting to go to the roost for a decent BLT but finding out they don't cook after midnight I came directly over here. I had great service a special order sandwich and also found out they are open 24 hours. Timing was quick and fast. Food was fresh and fries was hot. Then Dillion was kind and courteous and very well mannered. Way better customer service than I've ever had at this location before. But I appreciate the good meal hot and fresh and the customer service wasn't even expected but wow. Great job Dillon and also to the great people behind the scenes. read more

Jack in the Box - Sourdough grill sammich add lettuce and extra onions - Fast Food Near Me - Maricopa, Arizona

Jack in the box in Maricopa, AZ is constantly forgetting items. Just now I confirmed with the lady at the window my order. When I got home one of my combo burgers was missing again. Really bad service lately.. read more

It's currently 3:38 AM, I work the graveyard shift and attempted to go through the drive through. A worker said two words "We're closed" and I replied ok thank you and left. Don't advertise being open 24/7 if your workers won't adhere to it. I hope someone does something about this in the future. Update- I sat in the parking lot after the female worker said they were closed and I saw her serve two customers in the drive through after me. Great customer service! read more

Jack in the Box - Fast Food Near Me - Maricopa, Arizona

If there could be a negative review I would . I don't know why I bother with this jack . The workers seem like they hate the job . Food dosent come out as decent as other jack locations . This maricopa one should just closes it doors... they must want to that bad. in drive thru line at 9pm one ... ONE car in front of me that's it took over 45 min to get food... by that time it's cold ima need to talk to someone . Because last time I tried to complain bout the same issue seems to only get sloppier . Food. Customer service is nonexistent with this jack.. read more

Literally the slowest service in Maricopa, either drive thru or walk-in. Frequently ignored when doing walk-in/dine-in. There are people just staring at the screens with no hustle in their step. The staff is frequently rude or burnt out. The food itself is basic and matches the standard for fast food. It's not fancy, it's just basic. If you can go to a different establishment, do that. Don't waste your time. read more

Why o' why would you serve this? My son ordered some food through Door Dash. He ordered two tacos and a Jumbo Jack for me. He ordered some type of burger for him with fries and a coke. The Door Dash order was delivered pretty quick. My two tacos were still hot and had ample filling. It tasted pretty good too. But there was no sauce packets, which was OK. My son didn't get his lime sauce, which he requested. After I ate the tacos, I retrieved my Jumbo Jack from the bag and decided to look between the buns to see if there was enough ketchup and mayonnaise. I was flabbergasted. My mouth literally dropped. There were two burger pieces that looked like they came from two totally different patties. One was well over done while the other looked well done. I just started laughing while staring at this abomination. Why would they serve this? I know darn well this does not meet Jack in the Box standards. I should send the photo to corporate. They probably didn't expect someone to look in between the buns. Anyway, I took the burger back and the manager replaced it. Unfortunately the burger itself was bland. The reason I ordered it was because two weeks ago I ordered a Jumbo Jack at 1:30 am and it was flavorful. The Patty had flavor. I don't know what happened this time. I also ordered two more tacos and they were given to me right away. The girl said they had just cooked them. When I opened the tacos to put some extra sauce on them, there was very little lettuce and the cheese wasn't melted. They weren't crispy either. Something has to change there. Where is the quality I'm used to at a Jack in the Box??? read more

Jack in the Box - Jumbo Jack? They actually served this to me! WTH! Pieces did not fit. Two different patties? One well over done. - Fast Food Near Me - Maricopa, Arizona

We have family in Maricopa and our favourite fast food is Jack in the box. We come to visit every year and every year this Jack in the box has something wrong. The first year we came we wanted one of their milkshakes which they seem to make the best! They said they forgot to order ice cream so milkshakes weren't available. Next year they are closed on a random Tuesday. This last week we came in as soon as we got off of our flight and there was two people standing waiting to order. We waited 17 minutes and the two ahead of us still had yet to be helped. Why are you doing this to us Jack in the box!! The drive thru was even closed. read more

not open 24 hours like the advertising says. this is called false advertisin. If you say 24 hours then be open that long.

waited about 30 mins in the drive through, in the morning without anyone inside the building. the customer service was decent, and the food was actually pretty good. read more

On 05/05/2024. at about ¹1:30 something in the morning. There were 3 employees . They were rushing to get orders out. I'm going to be honest, I was tired. I was getting impatient. Anyway I want them 3 employees to know I apologize for the attitude. You all did an amazing job.. the food was was amazing. And you all were great. read more

Horrible service! They took forever to get thru the DRIVE-THRU, over charged me, and ALSO managed to mess up my complicated order of 2 sets of tacos and fries! Really!?!?? read more

waited over in hour in a parking spot for our order as we watch new people come and go and when confronted they were offended on how mad we were for asking for an order that was paid for and forgotten on there shelves but it ok because we were in the wrong for waiting patiently outside in our car with two kids and an infant we watched the employee on her phone continued to see us but ignore our order but when confronted had said she didn't even know we weren't waiting when she placed us there read more

This has to be the worst JitB in AZ. you will be in the drive thru for over 20 minutes. By far the slowest jack in the box I've ever been to. Fast food people. !!! Jensen the word fast !! read more

I get that this is a fast food joint. I'm not expecting STELLAR anything, however I do expect to be able to order from the menu. I pulled up to the drive thru and was greeted with "hi, welcome to Jack in the Box, we're only doing burgers and fries. No fried food." I said "what?" FRIES are fries food. I reversed my car and left. I get it, times are tough, companies have a hard time employing people, etc. but here is my advice to whomever the GM is at this JIB....CLOSE. If you can't fry up chicken tenders, etc. why are you paying people to stay open? Absolutely ludicrous. Lost out on a least $20 tonight. read more

Don't acknowledge customers in lobby and we can never get anyone's attention. very long wait times and no one's in a hurry to provide any kind of service read more

Worst service. I came through overnight and there were 0 cars in drive through yet was still told to pull to a drive through spot so I don't "run up there clock"..... for 2 freaking tacos. They still took over 15 mins. Absolutely ridiculous! read more

Well I haven't been here in about 3 years but I got to say the food was extremely good my only downfall was when I ordered six tacos they only gave me five but I'm already home and I didn't feel like driving all the way back but still the food was good read more

Probably the worst drive thru experience I've ever had and that's the only reason I'm giving it a review. Waited 40 minutes in line because cars didn't want to back up to let anyone out. Get to the order window just to tell me their system is down and it'll take 30-40 minutes to be back up. Waited another 20 minutes just to be able to get out of line and head home. I know you guys see these reviews. Do something. read more

I never go to Jack in the box but their new Philly cheese steak burger entice me to do so, I should've stuck to my guns. This burger is so far from what is advertise it's almost comical. And without any condiments on it it doesn't even taste like a good cheeseburger. read more

Jack in the Box - Fast Food Near Me - Maricopa, Arizona

I ordered onion rings not the whole onion. This is un called for and shouldn't have happened. I don't care for waiting for half an hour for what I pay for but when I'm wasting my money and time I'm going to say something. Not trying to be that person but I just hope it doesn't happen to anybody else. read more

Jack in the Box - Fast Food Near Me - Maricopa, Arizona

Food trash and they didn't get our order right, could've never call and make a complaint. To get it rectified. Place was dirty when i looked through the window. 7.26 for 2 tacos and a medium drink. read more

Thanks for being open on Christmas. Many don't have time to cook and a great service to have on Xmas day. Employees all with masks on chin not a great look. May as well not even use them. Thanks again to all staff. read more

While their service does take longer than most, I can trust I will get what I ordered and that it will be filling. As evidenced by the included photo, Jack in the Box delivers in their sandwiches. read more

Jack in the Box - A burger to match the advertisements. - Fast Food Near Me - Maricopa, Arizona

All I wanted was a sausage breakfast Jack and a sausage egg and cheese biscuit. Simple enough right? Go through the drive thru and get home to find 2 bacon breakfast jacks in my bag. It's my own fault for trusting these fools to do their job right. And they want $15 an hour. read more

At 11:25 am after putting in my order at the microphone I pulled up to the window. I made the mistake of ordering a vanilla milkshake instead of a strawberry milkshake. When I got to the window I asked kevin if he could make the strawberry milkshake. Instead of saying yes or no he grabs the milkshake and slams it on the table in front of him and didn't say anything after that. In my opinion that was completely uncalled for and unprofessional. I tried to call a manger but answer. This place is a shame!!!!! read more

Jack in the Box - This is the workers name and what he got upset about. - Fast Food Near Me - Maricopa, Arizona

You shouldn't be taking door dash orders if your lobby is closed. I don't have 30 minutes to waste on 1 order. You got paid minimum wage for the 30 minutes but I get less than 10 dollars for the wait. read more

I ordered through their app paid for my order through the app while i was in there extremely long drive thru line. I get to the menu to tell them my name on the order and I'm told "you already picked up your order 40 min prior. ???. I told them thats not possible and i just ordered 10 minutes ago while in the drive thru line. I was bluntly told "we are not make the food again. So i just paid for food that i literally did not receive. I just gave them money just because I'm a nice person. They locked the doors so i could talk to anyone in person. read more

Drive thru is always slow even when completely empty, ordered a coffee and what I received was a iced cup of creamer...

I really like Jack in the Box, but the person cooking here is slow as molasses. It's supposed to be a fast food restaurant but I have been waiting for over 15 minutes since I ordered 2 egg and cheese croissants. This is the second time I've had to wait. I really like Jack in the Box and hope they can find more good help. read more

Waited 20 min in line. That was for drinks. Ten more minutes at the window for our food. Cleaned inside of car with armor all while waiting. Called their customer feed back while waiting. At least ten rings it came on and said customer rep was not their but please leave feedback message. Feedback messages were full and could take no more calls. This place and mngt are the pits. read more