outstanding! I had a difficult time waiting for a Jack in the Box to come to Kentucky . we are originally from California and ate at Jack in the Box quite a bit. We love the variety of options. The tacos are the only "Americanized" taco that we eat. read more

I am dying at some of these reviews. It's Jack in the Box. What are you expecting? It is Jack in the Box and it is not gourmet, it is inexpensive, quick and hot. It is what Taco Bell and McDonald's used to be. I love it. Sure, some of it is nostalgia for me from when I was hand-to-mouth as a teacher. Sure, I am there again as a grad student. But nostalgia is okay. It's fast food. It's not a chef cooked meal or something you'd have had in a midwestern farm house visiting your great grandmother. It's two tacos for under a dollar each. Is Herbert Hoover president? Sure, it looks like it but that isn't where our prices are. I love going here. I home Michael can come with me soon. read more

Your typical fast food Jack in the Box. Located in a very busy street so be careful when turning in and out of it. Clean dining area, plenty of seating and has a drive-thru. The staff is friendly and the food came out fast. read more

Jack in the Box is new to Louisville, Ky. I'm delighted! I'm from CA and was an assistant manager in Hayward, CA. It was 10:30 on Thursday night and after already having waited about 15 minutes behind 2 cars in front of me, the person in the line to my right was waited on before me. He even told the person taking the order that I had been waiting. He was told they couldn't do that. I pulled around to place my order at the window but after another 15 minutes with 2 cars ahead of me, I left and went to McDonald's. Not at all my choice but if you refuse service, what else can could I do. Terrible introduction in a new area. read more

If I could give less than one star I would. The young man who waited on me was very rude he acted like it was a bother to take my order.

Awful! Terrible customer service, slow. Wouldn't choose this over any other fast food nearby

Ahhhhhhh.... NO.... what in the heck was all they hype of this place!!!... They won't last in The Ville... Tacos were Greasy, wilted lettuce and just nasty.. And I'm definitely not convinced these burgers won any awards anywhere... 1st and final visit for sure... They haven't been in Louisville long enough to taste old and bland.. sorry but quality just isn't there. read more

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I've been waiting for Jack in the box to make its way past Nashville for several years. Finally we have a location in Louisville. I've only been through the drive through a handful of times. What I know is ask for whatever sauce you want, don't assume you will get it. Check the bag before you pull away. This isn't Taco Bell. The tacos are deep fried here and amazing, they almost haven't changed prices much in 15 year. They have been near 2 for $1 for 2 decades. Parking lot is clean and cashiers are friendly. Traffic is heavy in the area read more

Should have checked Yelp before stopping here. Upon entering, we saw an employee asleep in a booth. He later took an inappropriate call after waking up. I guess his lady is cheating on him. The cashier was rude. Apparently they're out of regular fries and they're not sure how to tell folks politely. The employees here were loud and yelling across the store from the dining area to the workstation in the back. The tacos were greasy and not fresh. My husband liked his burger. I was disappointed with the extreme sausage sandwich - comes with a bun and not a croissant. The curly fries are basic like Arbys. On the positive - prices are reasonable. Dining area was clean. They should ensure their stores are stocked and hire polite and friendly employees. This place sucks. read more

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Customer choices are limited to how they want to give you a sandwich. Way to complicated to get a burger with lettuce, tomato and mayonnaise only. read more

Tried the new Jack in the Box near Sullivan University on Bardstown rd, felt like a rat trapped in a maze. We ordered two burger combos with small tacos. The food was ok with the exception of the shakes. The shakes were addictively good. My wife is saving her tacos for tomorrow. The parking lot and drive thru is the issue. They have several people directing traffic due to very tight spaces and not made for F150 trucks. It is the oddest thing I have ever experienced. We came in on the side back entrance from Goldsmith Ln. we had to let out two cars leaving out before we could make the turn into it and avoid hitting them. Then we were forced to drive past them to go the tombstone company driveway to turn around and go back to Goldsmith Lane because you can't get to the drive thru coming this way. In order to get in the drive thru you have to get to it from Bardstown rd. So we had to drive a couple blocks down to turn around on Bardstown rd going the opposite way. The traffic is very thick there b/c of gene synder freeway ramp is by it. Then you have to make more sharp turns to get into it. After getting your food you are forced to turn around in their parking lot itself to leave the business. Will not be back to go thru that experience again. read more

Jack in the Box - the location of the restaurant - Fast Food Near Me - Louisville, Kentucky

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Waited 21 minutes for a simple cheeseburger meal. The fries were ice cold. The burger was cold.

The food is exactly what I expected as a Jack veteran for 28 years. A little upset over the wait times but I get that this and a few others in my radius are operating outside of their normal service territory so folks aren't exactly familiar with the awesomeness that can come from the burger shack known for its tacos lol. Used to have to drive to COLLINSVILLE Illinois or Nashville to get some JiB! read more

I grew up in the St. Louis area, so I guess part of the draw for me is nostalgia, but I love JITB! Their tacos are the bomb , and they are always introducing new items. I like the app & enjoy the coupons and specials I can get through there. Service is a bit slow inside, but I think that's because they focus on the drive thru and I also think they are short staffed- like everywhere else. read more

Service is Very slow and tacos are very greasy . Stopped here because of free burger . Burger is ok . read more

Jack in the Box - Food - Fast Food Near Me - Louisville, Kentucky

I was hoping to write a stellar review about this Jack in the Box. I was looking forward to their tacos and finally visiting this location. But Jack in the Box had other plans. Drive 20 minutes to get lunch on a Sunday (February 26). We arrived at 11:30 a.m. to find the dining room closed. Chairs still upside down on tables and doors locked. A knock on the door resulted in an indifferent wave-off from an employee. No sign on the door or anywhere stating that the dining room was closed. This would be nice to know before parking, getting out of the car and walking to the door, only to find it locked. Judging from other reviews this is typical as of late. Kinda sad that this location has been open less than a year and is already getting terrible reviews. Guess I won't be driving to this location again. Someone needs to take a look at the management at this location because this ALL falls on management. read more

This Jack in a Box just opened on Bardstown Road. Use to live in St Louis where they were everywhere. Decided to take my 9 and 13 year old. Ordered 4 tacos hamburger and cheese burger plus drinks and fries. The tacos were two to an order. When sat down the burgers looked disappointing and plain plus buns were smashed. The tacos are fried and only received 3 instead of 4. The tacos weren't hot or freshly made and even felt cool to touch. Think our bill was $20+. Fries we're disappointing too not even hot. This is not on our return list. They seemed overwhelmed since it just recently opened but I don't like to pay for mediocre food at these prices while they're on a learning curve. Too many better options. read more

I went for the nostalgia of the tacos while out of town. It took a very long time to get just tacos. The flavor was okay. I wouldn't go out of my way though. read more

Foods ok, price is good. The staff is rude, one of them a man Ilim a red Jack in the box hurts is in the rapping very loudly to music I assume only he can hear, it's annoying. The seating area needs to be cleaned. It probably won't last long if they don't address the staff behavior and the cleanliness read more

Jack in the Box - TACO - Fast Food Near Me - Louisville, Kentucky

For the food. It's like mc Donald's but different versions of the same type of burger. Now if I are looking for chicken sandwich they have a grilled chicken. They also have churo, taco, etc, for Service it is ok. Is it top notch no. But it's fast food. For the Ambiance or s fast food at the end of the day. But they do have a good amount of Outlet to charge your phone. read more

Jack in the Box - Oreo milk shake - Fast Food Near Me - Louisville, Kentucky

Went for a early lunch with my teen son. Walked in we almost busted out ass with the floor being slick due to to much soap. I mean we both almost fell. Was in there with one other customer. She was blasting her phone FaceTiming her man. We walk up to order. The worker walks away. Never to come back we had at least 4 sets of employees look at us and no one offered to take our order. We waited 5 min. I don't say this lightly. I don't thing they wanted to take our order because of our race. We walked out to the door, watching our step. Then someone yelled "comeback here, we can take your order" I said I'm good! Hit the door and never looked back. I'll never ever go back that restaurant. You have lost my business for life. read more

Worst service I've ever gotten 7:30 in the morning. Only one in the drive-through been waiting for 15 minutes. Still no food, but they already took my money. read more

This is about what you would expect but I tried it out anyway. Extremely slow service. A bunch of the employees were outside going back and forth through the service door. Food was just fair. Not much to look at for ambiance. There are better places nearby. read more

Jack in the Box - Jack In The Box - Fast Food Near Me - Louisville, Kentucky

If I could give negative stars here I would. This is regarding the one on Bardstown Rd. I grew up in California and Jack in the Box was my favorite so I was so excited when I heard one was opening up in Louisville. WHAT A HUGE LET DOWN!!! I know what a jumbo Jack is supposed to taste like. I know what the taco's should taste like. This Jack in the Box has no clue!!!! I had to throw out most of my order. It was terrible. Everything tasted like it had been sitting out for hours. And the burgers were completely flat and dried out and had zero flavor. The tacos were so hard I couldn't even eat them. Not only that but the workers were rude and got the order wrong. I have already deleted the app from my phone and will not be going back. read more

This place is TERRIBLE! The hype behind it is beyond ridiculous. Do NOT waste your time or money. The "customer service" was not there at all. The man taking our order seemed extremely bothered to do so. I ordered a $5 bag and 2 grilled cheese and a large fry.... I was with my daughter and we were the only 2 customers in the restaurant at that time.... We waited nearly 20 minutes for our food. The food was nasty. The hash brown was under cooked and extremely greasy. A fry had what looked to be a white dog/cat hair on it. The fries were not fresh or even warm and tasted like they were a day old. 1 of my daughter's grilled cheese looked like it had a maggot egg or something in it. The "ambiance" was meh. There was a woman from management there dealing with employees pay checks. We were in line to order when she began addressing the issue of pay checks for employees that no longer work there. She was tying up the employees that would take our order, to go get checks instead of taking our order. The manager, or whatever she is, was completely lacking in customer service or care and it shows down through the employees. Can't rate the milkshakes we wanted to try because the machine was down. Only positive is the prices aren't bad. But, do yourself a favor... pick something from the menu that sounds good to order from there, see how much it costs... and then just throw that money on the ground or trash... better yet give that money to someone in need... you will thank me. Cook Out is 5 Stars compared to here. read more

This Jack in the box was fantastic. The restaurant was super busy, the tables were cleaned immediately, the service was great we were helped by Terry, who was polite, and professional....then while we were eating Olivia came by our table asking if we needed anything. The food was hot and served expediently. Ive been to many Jack in the Box in Cali and I've never felt compelled to write a review. Great work. Thank you. read more

This is for the Bardstown rd restaurant. we are visiting from Virginia and decided to try Jack in the Box since we haven't had a Jack in the Box in our location for a while. my husband and my got a regular hamburger meal, it had spoiled tomatoes and a dry bun. the curly fries were hard and cold. they only had coffee stirrers for straws. our grandson loves chicken nuggets but took one bite and refused to eat them. The girl that waited on us looked like she was high and her mannerisms were the same. It took forever to get our food. I can honestly say we will not be back. Peggy Hamzeh read more

I ordered 2 ultimate breakfast sandwiches, curly fries, and mozzarella sticks. They refused to make shakes because "busy", they didn't put my sandwiches in buns they put them in sour dough bread, yuck. Pic included. One worker gave my sticks to the drive through so they had to remake them as my food got cold. They had 3 flavors of soda only. My order took about 18 minutes to get ordering inside to carry out. The tacos taste bad here too. read more

Jack in the Box - Ultimate breakfast Sandwich. - Fast Food Near Me - Louisville, Kentucky

Cold food , half of soda machine does not work. No coke , dr.pepper. Employee don't have hair nets or hat . Wrong direction by cashier.horrible customer service and will never back . Overpriced with low quality read more

Just horrible all around. Place was a mess. Boxes strung everywhere outside. Mean employees. Tacos seemed microwaved. They forgot my food.. just horrible. 0 out of 5 read more

This place is a joke. Ordered before midnight for a pick up order. At 12:50 am I still hadn't received my order. The staff inside was rude to the customers, some of whom were eating longer than me. Staff would stack large amounts of orders on the front counter but would never bring them out. Finally had to give up on getting my order to go back to work. An hour wait time for a fast food restaurant is ridiculous. read more

Jack in the Box - Orders piled up getting cold. - Fast Food Near Me - Louisville, Kentucky

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Used mobile app Egg rolls were great. Rest of food is okay rather go to Wendy's. Service was terrible, they forgot all the sauces and a whole meal (burger and 3pc egg rolls) The line was taking too long for the drive thru, cashier suggested coming in since the food was ready. Tall guy at the counter was great both times (went back for missing food) however, the lady with red hair was very rude, not to me, but to her staff. Not worth going out of your way for. read more

Terrible customer service, very rude staff and they are always slow. Drive thru service is terrible, too many workers just standing around not doing anything. They need to close this location down or get all new staff, The food is garbage and they always serve it to you cold not even fresh. This is a terrible place to eat, it was hyped up and the food isn't even worth it. Close this place down or get better food and all new staff !!!! I've only ate here twice and it's been terrible, If this is what Louisville has to offer as fast food then I wouldn't recommend anyone eat here. Jack in the box is only good on the west coast, this place is garbage. read more

I have given this place so many opportunities to get it right and they just can't. The food quality has ranged from mid to disguising. I got a breakfast sandwich once and the egg was burned so bad it made me actually vomit on my car. The burgers have all been cold. I was really Looking forward to this place going in by my house due to awesome experiences at other locations around the country. The kicker too is the crappy food i've been buying there is expensive! Please get some quality control at this location. The food going out the window has huge problems. It's so disappointing. read more

The Jack in the Box on Bardstown Rd is remarkable in its dysfunctionality, managing to spiral into disarray with a swiftness that is impressive. Usually, the decline of a restaurant into a state of disorganization and neglect is a gradual process, marked by subtle signs of wear and disregard over time. However, this establishment seems to have bypassed the gradual descent, arriving at a state of disorder and grossness in less than two months' time. The sense of chaos was immediate and pervasive from the moment I entered. One customer was irritated they had not received their food, and another customer was upset they got the wrong order. Keep in mind it was 3 pm. They were not dealing with the lunch or dinner rush or the after-hours bar crowd. The staff, noticeably struggling with basic operations like the cash register, were inefficient and engulfed in a perpetual cycle of interruptions, thanks to the interference of disgruntled customers, their own unhelpful coworkers, and texting while taking my order. This lack of coordination and professionalism turned what should have been a simple ordering process into a prolonged and exasperating ordeal, but I was committed to giving the place a shot. During the 10-plus minutes it took to take my order, the condition of the kitchen behind the person taking my order slowly started to wear on me as I scanned all the garbage on the floor. The level of disarray suggested a disregard for the most basic standards of cleanliness and organization, raising serious concerns about the quality of food preparation and overall hygiene. Such a sight in a food service establishment is not only off-putting but also alarming, but my iron gut had braved worse, and I had already committed a lot of patience and time to this endeavor. Even the menu, typically a restaurant's hallmark of reliability, was a testament to the establishment's disarray. The unavailability of common, staple items, like regular french fries and curly fries, was revealed only after the earlier described protracted ordering process. It was the final straw in an already disappointing visit, and I had finally lost my nerve to tempt fate by proceeding with the order. I left hungry and insulted. The presumption that the residents of our area would be complacent with this level of quality and service is not only misguided but deeply offensive. Do they believe people in our area will tolerate such a terrible establishment? read more

Oh stay away from this place. Save your money. You'll regret coming here. The service is terrible and the food is disgusting .

Staff needs to figure out their coordination. I don't know who's the manager but they always have customers waiting for more than 30 minutes to finally get their food. Somebody in that restaurant has to lead! This restaurant should have never opened up on Bardstown if they were gonna be unprofessional and unprepared. read more

Sat at one speaker for 6 minutes as they got orders from everyone at the other window that came up after me. I went to the other window and as soon as I got there, a car pulled up 2 minutes later at the window where I just came from, but they still got served before me. This location will fail if they don't fix the customer service. read more

I've had Jack in the Box out west and I loved it. So I decided to try the one on Bardstown rd. It's been a few weeks since they've been open, I wanted to give them some time so they could get into the swing of things. We pull up to the drive through, the line isn't too long. We order about $25 worth of food. We pay and make our way to pick up the food. We notice we received curly fries when we wanted the regular fries. I asked if it'd be possible to switch them out. She literally says "that'll be a whole ordeal" umm ok, so we just left. I didn't realize getting what we paid for would be an ordeal. Food was fine, Burger was average, taco was greasy and gross, fries were no good, the chicken wrap was the best part. Overall a very poor experience. This location has ruined every single Jack in the Box for me in the area. I won't spend anymore of my hard earned money here. read more

The new smash burger was awesome. Service was good and friendly. Clean and inviting dining room.