It seems like we only come here when we get coupons in the weekly circulars, so this was the case for saturday night. We went inside to the Counter. The coupon was for the small combo- small fries and small drink- fountain, either the ultimater burger or the cluck chicken sandwich. We got three of them. Since it was one per coupon, it was three individual/ different orders. The curly fries is an upcharge, FYI. The cluck sandwich is really delicious. We don't get fast food often. On the App, you can only upload two receipts at a time. Gotta change this, or do an upgrade to the service to the App. Just saying. Just useful criticism to consider. read more

Jack in the Box - 1/4/26 - $8- 2 cluck sandwiches & 2 orders of fries - Fast Food Near Me - Las Vegas, Nevada

I usually don't write reviews because I rarely have bad experiences, but this one stood out. I went to the 24-hour Jack in the Box at 3:45AM after work because it was the closest fast food to us. I'm usually super chill--I work on the Strip in nightclubs--so I don't give people a hard time. Am I dumb or is jack in the box not take orders at 3:45? This is why I just never get fast food The overnight employee told me it would be a 20-minute wait because he was counting his drawer and handling other orders with uber apparently that's cool. I said that was fine and was ready to wait in line, but he told me to wait in the parking lot. When I asked if I could just order quickly, he said not to make it difficult or the time would go up...then told me it would be 30 minutes. He even said he wouldn't serve me next time. I never argued or caused any trouble, but he was incredibly rude. I ended up going to McDonald's instead, where I was served immediately and the staff were nice--and they got my tip! 50$ and food! Sweet guy working there.. not this one it was incredibly weird actually how he acted.. oh well.. he missed out that's why I was silent and drove away while he hid from me he thought I'd react but I don't react to that nonsense.. oh well... If you work in customer service, being rude isn't a power trip--it just costs you business and tips. read more

Mary who seen my coupon read the same thing as me and would not TAKE it and when I asked her, can you at least tell me why she goes no you need to pay the six dollars and I was like well can I speak to a manager at first she tells me I'm the only one here and then I'm like what can I speak to a manager or can I get a manager name? She calls someone and she's like well. I already threw the coupon away and then I was like well I need a manager to speak to , bc literally last month I used the SAME coupon and it worked ! She gives me some manager named Victor and I was like OK. Do you know what time he will be here? Can I get store number? It was acting very snotty about it! Mary was very rude and had no patience. the least you can do is explain why it's not working instead of being like well you have to pay this price without no explanation is insane!!! read more

I was the only car in the drive through. And they still screwed up my order. Parked my car and went inside for my order. Asked for hot sauce and they said they were out of it. Only go here is you are desperate. read more

Rating based on my visit on 5/17/24. - Cleanliness: seriously one of the cleanest fast food establishments I've ever visited. - Service: great. I mean, we're talking about a fast food. - Food: both burgers tasted freshly-made and hit the spot. We were honestly drawn in by the coupons, and ended up saving $6 in total. - Drink machine: well-maintained and lots of sugar-free options, which is important when you down 1,000+ calories in burgers and fries. :D read more

I know... I know... it's jack in the box right? I mean what does one expect??? Well how about edible food. I went yesterday and ordered a "smashed burger" without a few items in it. Had to wait for my order and the burger was absolutely disgusting and un edible. The bread was super hard and the burger was so cold and just gross. This location was good in the past. It was a shame they would even serve food like that. My dog didn't even want it. Sooo no more Jack in the Box for me. Just GROSS read more

This location was very disappointing in their customer service. I kindly ordered the Ube Oreo shake and the woman on duty between 1-130p handed me the shake in the image below. I explained that she had forgotten the Oreos. Her response was it's mixed into the shake....however after further investigation with my straw it was evident that Oreos were not added. She simply couldn't admit to her fault or just do her job efficiently. The end solution was telling her I did not want the shake and she simply threw it away with no exchange or refund. I most likely will never return, the ambiance is giving very poor, very unfriendly, very undemure. read more

"Sorry we are doing shift change, it's going to be about 20-30 minutes" Really??! The time right now is 10:37 pm March 29th. I don't eat fast food much, and now I'm reminded why. Why so long for a shift change? You would imagine they would have the process down by now. Anyways, off to Arby's because they are in the same parking lot. The ambiance is creepy here are night. read more

I wish I could give a negative star just for the customer service! I don't think a lot of people realize how important customer service is. As I pulled up to the window to pay, the employee was counting the register (which wasn't the problem) but as she doubted she didn't even acknowledge me. What she could have said was, "good morning, I'll be right with you." Or something like that. When she finally said something she just said," that'll be $1.94." Not even a thank your for waiting or a sorry for sucking at my job. Not even a smile was given. Either she's in terrible need of training or the management needs work. read more

Jack in the Box - Waited about 1 1/2 min until I was acknowledged while she was counting the register. - Fast Food Near Me - Las Vegas, Nevada

Came here 2-16-25 food was terrible fries weren't fresh or hot and order wasn't followed after eating I felt very sick.

wish I can rate this location zero smh waited in the line for 30 mins when I received my food it was cold and asked can i have my food fresh they said it will be 20 minute wait smh I didn't even want the food anymore read more

Haven't had Mr Jumbo Jack in over a year. Had a craving. It's literally around the corner. So went to grab some grub for me and the family. One of my favorite burgers. It's so tasty, I always add a bit more Mayo. Everything was fresh and hot. Also ordered the jumbo egg roll, so delicious! Great customer service. Wait time at dinner was less than 5 mins in drive through with about 10 cars. The girl at window was super nice and friendly. She seemed happy to be working there. Located at Tropicana and Fort Apache, west side. No indoor dining just pickup and drive through. I'll be back Yes! read more

Jack in the Box - Jumbo jack with cheese, fries - Fast Food Near Me - Las Vegas, Nevada

Cap Bull shit ass resturant Never open the late night hours Always an excuse of system shut down ir somtbing crazy thing Lady told me at 1am They are only taking only doordash or uber order Makes 0 sense ... why go back during the day ‍‍ read more

The food order I received today was incorrect - -wrong size shakes made, cold fries/cold onion rings/cold mini tacos/churro box . Not even edible Cheeseburgers missing cheese... no sauces in bag and the drive thru for the pickup order took almost 20 minutes. Very disorganized staff . Very displeased with this 28$ order read more

Ordered 2 munchie meals. One of them with a spicy chicken sandwich. I drove home maybe about a 5-7 min drive at the most just to take a bite out of my Sandwich and almost break a tooth from how hard and old the chicken was. The only thing somewhat edible from my munchie boxes were the tacos. How can they even serve food like this. read more

Jack in the Box - Jack's Spicy Chicken - Fast Food Near Me - Las Vegas, Nevada

See all

My food should never be slung across the counter because of a request for a HOT fresh crispy sandwich. The young woman let the sandwich sit for 10 minutes while they worked on the side salad which; by the way never materialized. Carry Out order #421 Location #7252. Refund was requested. read more

Always claiming their system is down and the staff are always super rude! Multiple times the staff is smoking outside and being unaccommodating. I know it's a Jack in the box but still what a joke! read more

When I first walked in I was not greeted or anything. One of the workers did see me as well. The first thing she said to me was how can I help you? (Obviously I wanted to order & I was ready) and then she asked if I was ready. I told her I wanted 3 ORDERS of tacos (she was confused, so I told her a total of 6) AND I also told her I wanted a Jumbo jack with no cheese, mayo, & pickle. And guess what... She "forgot" the pickle. Bad service and she messed up the order. I told her how j wanted my food. But of course , it's fast food. Can't always expect the best from fast food places. ******************** THE BURGER ENDED UP HAVING MAYO IN THERE! I am truly disappointed. Never going to this location. read more

Jack in the Box - I ASKED FOR NO MAYO.... - Fast Food Near Me - Las Vegas, Nevada

See all

Always rude, disrespectful and never on time or appreciative of the business brought their way. Always feels like I'm making them do something they don't want to do. I'm tired of spending money with a venue and company that doesn't appreciate my hard earned money when not asked for nothing but my food and can't even get that properly. This company will never be McDonalds or Burger King and I will never spend my money here again ever! read more

Worst customer service. The drive thru takes forever just to get your food. And the way the food is made is trash. First and last time.

I frequent different locations 2-3 times a week. I order a Jumbo Jack every time. It annoys me a bit when I get asked if I would like cheese...I will never ever say yes to cheese. Tonight I wasn't even asked...thought the total was a little high. Didn't look in the bag until after the drive thru (cars behind me), and sure enough there was cheese on it. Good luck Jack in the box. $10 less a week in revenue from me. read more

Just close the place, waste of the space. Stop wasting people's time that will never get back... Thanks Jack.

I stopped at Jack in the Box at 9360 W Tropicana Ave Mon June 19 around 4 pm. Just left an apt at the Cancer Ctr that didnt go well and needed some feel better food. Ordered a Jack cheeseburger combo with diet dr pepper. After an unreasonable wait ( 1 car ahead of me)got my order and went home. I received a regular hamburger, no cheese, bag of pieces of fries and a regular doctor pepper (I'm a diabetic). Food was cold and disgusting! I will never go back to that location. No wonder there is never customers there read more

Will you look at this BS! I order a 4pc chicken strips and i get this. Whoever prepared this ish needs to learn how to count. Very disappointing especially when you pay $5 it. They need to retrain managers and staff! read more

Jack in the Box - This is supposed to be a 4pc chicken strips?! SMFH - Fast Food Near Me - Las Vegas, Nevada

I received the smallest chicken "strips" I've seen in my life, and one of them was inedible. So basically I paid 5.99 for two chicken nuggets. On the plus side the tea was actually decent. read more

Customer service is a joke here. Came in through the drive thru and only received half of my order. When I drove all the way back here I come in and the employees try to blame it on me for driving off. What's even more dumb is that the missing part of my order has not even been put together or put in a bag yet! I then see the employees scrambling around trying to put together the food they totally forgot to give me. Terrible read more

my review is neutral. the drive thru wait was long as fuck, but at least the employees weren't assholes (at least not to us... can't say they aren't assholes in general based off other reviews i've seen), and once we ~finally~ pulled up to the window to get our food it was pretty quick, AND our order was correct. that's the shit i like. i mean, i wouldn't come back though. unless i was high enough and have the patience again like i did this day. read more

Normally I wouldn't write a review about a mistake. However this has happened too many times at this location. My mistake was trusting the employee that handed me the bags. She was reading the order back to me as she was handing them to me. I assumed they had it right this time. EVERY MEAL BUT 1 WAS WRONG! I call the store and they laugh it off. Next time I will drive out of my way to go to another location because this one is a joke! read more

Don't go to this jack in the box. The food they serve you looks like it fell to the ground and was stepped on. Happened to me on multiple occasions, they will redo your order but it's still a inconvenience. read more

Jack in the Box - Ultimate cheeseburger very sloppy with mustard hand prints - Fast Food Near Me - Las Vegas, Nevada

This Jack is close to my house so it's a fast stop for me before work, every time I go there they just throw all the food in your bag. To make it worse they always fuck up your orders and their food taste like shit. Don't go to this Jack ever in your life unless u want food poisoning. read more

Everytime my husband and I come here! The worker Alexis is always there! She is extremely rude! To the point where it's uncomfortable and we don't want to come back. We just place our orders try to make conversation with her but she shrugs us off and is very frustrated makes grunts sounds. If you do not like your job then quit customer service isn't for her. No worries I've already contacted corporate office. And I emailed them as well I also found a local managers number who is manager to her I am pushing the issue I am damn frustrated with this issue and I'm gonna make sure it gets handled I am pissed off read more

100% staff made this a 5 star review, all four employees I saw were helpful to not just me but other patrons as well! Thank you for the great meal! read more

The wait for placing an order inside has ALWAYS taken forever. Been waiting here (with 2 others) for about 10 minutes now and no one has taken an order. Focused on drive thru 100%. What's wrong with this weird place? read more

Absolutely trash, all my food look like it sat in grease for about 6 hours and then they slapped a little more grease on top. I got burrito grease soup. read more

I work nights and wanted to grab a quick bite to eat so I headed to the Durango/flamingo location. I pulled through the drive thru and was told that their system was down and they could not do ANY transactions. I decided that I could try another location slightly further from my location and I ended up at the tropicana location. I again tried the drive thru. I placed my order and right before I was given my total the cashier told me that the soda machine was down and I would be unable to get the drink I ordered. My options were tea, water, or orange juice. Not what a night shift worker is looking for. I chose orange juice and was told it would be an additional charge for the upgrade but they would be kind and drop that charge. Kind? It wasn't my choice to upgrade my drink! You guys didn't have the drink I wanted and gave me three pitiful options, I shouldn't be charged! Overall it was a horrible experience at both locations and jack in the box has really got a lot to do to get my business back. read more

How can no one have written a review yet about this place. I guess I'll be the first. I LOVE jack in the box. It is so clear lately that they have gotten much better then McDonalds. Their prices are very good, I've never had a mistake on my order. The food is ALWAYS made to order and it's hot too. I've never had anything bad here or at any location for that matter. Some of my favorite items are the meaty burrito (I LOVE the salsa they serve with it. It's soooo yummy). The burrito is loaded and hot and yummy every time. The sirloin burger is very good, I love their shakes (made with real ice cream). Their fish sandwich is SO much better then McDonalds (only thing is it's not always permanent on the menu unfortunately) I'll goto Jack in the box anytime. It's a good place and have never had any complaints at any location. read more

Asian manager Dahna, working drive thru is fast, efficient, and nice. Food is always fresh at this location. Recommend!!!

I ordered a spicy chicken sandwich combo, the lady made me repeat myself 3-4 times and hen I somehow got a chicken breast with bacon egg and cheese. When I called to just let them know, the lady only responded "oh". Yeah, not cool but looking at the reviews for it, I should've known better. Who eats a chicken bacon egg and cheese SMOTHERED in mayo?! Grosssss. Get your sh together! read more

Never eating here again. My chicken strips were gross. They had that chewy guey taste like they weren't fully cooked. I tried ordering the strips again but with a salad hoping that nastiness might have been a one time thing. It wasn't. I will not make that mistake a third time. Jumbo jack meat is horrible and all the sauces didn't cover up the taste. Never again! read more

So, my office is right down the street from this location. I've been there probably 25 times and the services is always horrible. The only reason I continue to come back here is because the french fries are awesome and it's conveniently located. Other than that The service is horrible. They literally cannot words "soda water". So we pull up to the drive-through, and I ask for my meal with a large soda water. The individual in the drive-through said "you want a large number whatever with a bottled water"? I replied back "no, I want a sparkling water ". She replies back "a bottled water?" I responded no! A soda water"! And she says oh, a soda water. I replied "yes"! Relieved, she understood what I said. Then she rang it up in the register as sparkling water. What is wrong with plain English? If you are going to hire someone to be the voice of your company at a drive-through, they should at least understand of the word sparkling. It's ridiculous. I would give this -4 stars, no -5 stars, but they're only only place with soda water in a 5 mile radius. read more