I just have to blow off some steam by writing this, and then hope this was an isolated experience. Usually, this location is pretty fast regardless of what time of day you go. Obviously, if it's really busy with a line of cars, you'd expect a little wait, but tonight was maddening. I placed my order (Junior Jumbo Jack, 2 tacos, and onion rings) thru the Jack app at 8:01pm, with a scheduled pickup time of 8:12pm; pretty normal. I live less than a mile away, so normally take my time to drive down and will get there in less than 10 minutes. I typically will just give them my name at the drive thru, and my order will be handed to me as soon as I get to the pickup window; in and out in less than a couple of minutes. Tonight, however, I got to the drive thru at 8:10pm and gave them my name. There were only 2 cars in front of me. It took 20 minutes for them to process the 2 cars and it was 8:30 when I pulled up to the window. There was only 1 employee working the front; servicing both the inside counter and the drive thru, with 1 other person in the kitchen. They were obviously, very shorthanded, but the person behind the counter appeared to have only 2 speeds; slow, and overwhelmed. It took her almost 10 minutes before she even came to the window because she was serving another customer at the inside counter. By the time I received my food, it was 8:42 (over 30 minutes from the time I got to the drive thru, and the originally scheduled pickup time). I actually called the number for the District Manager that was displayed on the sign at the window, but got a recorded message, and then hung up on. What the heck is going on with Jack's?? At least the food was hot and tasted good, for what it was. read more

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First off. Why did Jack n box switch to these huge containers that now look like they're shorting us on food. And secondly the sideways bag doesn't work... this is what your food looks like being sideways... sloppy. Not a fan. The black containers were better also reusable these are a no for me read more

Jack in the Box - Sideways food in a huge container. - Burgers Near Me - Kailua, Hawaii

Wow in Hawaii and lo and behold Jack n the box is here! Yassss!! We immediately pressed the breaks and made a U-turn came back! So, the service was slow it's 7:56pm currently, but who cares! It's worth the wait. The restaurant was clean and the bathroom was as well. Employees were sorta quiet yet friendly and professional. The food was great came out hot and my milkshake exactly thee way I ordered it. read more

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I went through the drive thru and had such a pleasant conversation with the employee at the window. I ordered 2 burgers since I had coupons I won in a fundraising auction. He inquired how I got them and I got to tell him about the donation and that I got them to use by the end of the year. We both agreed it was a great coupon since I could get any single menu item. My family loves the jack smash burgers. I like the loco moco burger but I just like the egg, rice and onion ring and then give the burgers to my parents. There is never enough gravy but maybe one day they will put more... read more

They were advertising Jack's Fan Fav's Deadpool Box $10, so I had to give it a try. In the box were Mini Chimi Bang Bangs, Curly Fries, Onion Rings and Churros. All four items featured in the box were good. The mini chimi bang bangs were different. You don't see that on their everyday menu. Most of us have had their curly fries and onion rings. The churros were definitely the best thing in the box. It was rolled in cinnamon sugar and had chocolate in the middle. I couldn't get enough of the churros. They were minis. I waited about 10 minutes for the box. Everything was fried to perfection. It came fresh out of the fryer. read more

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If I could give a zero start I would. Why am I having to do a Mobil order, what if my phone was dead ?

Twice I've shown up there in the evening and waited in line at the drive-through. When I get to the window, they informed me that they are only taking online orders. So I had to continue to sit and wait for all the cars in front of me to leave. I asked at the window why they were only taking online orders and they told me something about not having a cook there. Confused. read more

I mean this with the utmost respect; please get the drive thru screen fixed. I ordered a combo and a dessert and in just talking with ya'll (in drive thru) and again at the pickup window - you charged me for a sandwich AND the combo when I ordered (and only wanted) the combo and dessert. Even when I asked the price, the guy at the pickup was misunderstanding me. It is what it is now, but $30 vs $15ish is a big difference. read more

Went today with the coupons that came in the Midweek. I ordered using 2 of the coupons and when I got to the window I was told that I could only use 1 coupon because I was 1 person despite the fact that I was ordering for my wife and myself. There was no where on the flyer from the Midweek that said 1 coupon per visit per person. I find this one lady it the only one that has tried to enforce this unstated rule. I will no longer be visiting this location. I have been a loyal customer for years and this lady has pushed me to go elsewhere. I hope that the management considers this issue. read more

That poor lady you guys have working for you all by herself cooking and taking orders all night doesn't deserve that. How can you guys do that to your workers. She's getting yelled at all night by ungrateful customers because she cant keep up by herself. Shame on your management Jack In the Box. Whoever your worker is deserves a raise. Get her some help! read more

Free coffee from T-Mobile Tuesdays and the Jack In The Box app... I needed dinner, so, why not go to Jack In The Box nearby (I was in Kailua) and get a free coffee, too? (I had to stay awake for a 6pm meeting). Parking was easy because there were no other cars in the free parking lot. Inside, there were no customers! Wow! I had ordered online to redeem the code for free coffee from the T-Mobile Tuesday app. I went to the cashier and told her that I had a mobile order. She muttered something and I guessed that they were still working on my order. Since I was waiting, I may as well use the restroom... I tried to open the door, but it was locked even though the sign above the door handle read, "VACANT". I told the cashier that I would like to use the restroom. The manager came out and handed me a key attached to a plastic jug. Haha! Ok! The seat cover dispenser was empty. The roll of tissue was on top of the tissue holder. Uh... I can handle this. I'm just observing and reporting... When I returned the key, my free coffee was on the counter. I asked for sugar and non-dairy creamer. I received three sugars and three Half and Half. I returned the Half and Half because it's not non-dairy. They said that that's all they have (Half and Half). I looked in the brown paper package. It contained utensils, napkins, and a package of grilled chicken. I asked where my salad was. The cashier said that she looked at the monitor and only saw "grilled chicken", so that's what I was given: Just grilled chicken. I said that I paid over $8 for a Grilled Chicken Salad - not just the chicken! The cashier discussed with the manager and eventually, I received a green salad with packets of Ranch dressing and croutons. When I looked at the grilled chicken, it was in a patty form. They told me that I was to cut my own chicken... That's why a plastic knife was given to me. The salad was ok. Some of the lettuce had brown edges. I tried not to eat the shredded cheese because I'm lactose intolerant. The tomatoes and cucumbers were fresh! The chicken was tender, moist, and seasoned appropriately. I think English is a second language for the cashier. She didn't really speak in complete sentences and I don't think we really understood each other. I had to come to conclusions by myself. Anyway, thanks for the free coffee! I had non-dairy creamer in my car! read more

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The service in the drive thru was good, although our diet and non diet drinks weren't labeled on the cup. The food was out quick. This was our first time trying Jack in the Box. I got the Bacon & Swiss Buttery Jack burger with fries. The fries were crispy which was good. The burger tasted like a high school cafeteria burger so it was a letdown. read more

I received their coupon mailer, wasn't too interested in the food items listed with coupons but wanted to try the new Smash Burgers and the Mint Chip shake. I looked on their website to see if the Hawaii stores had any different items on the menu then headed over to the drive-thru. Drive-thru took at bit as it was lunch time on a Sunday. But when I got up to the menu sign the smash burgers AND the mint shake were "temporarily out". Had to adjust my order and tried a munchies meal and prep cookie shake This location is often out of items that they feature but the burgers are always a solid choice as long as you are expecting a fast food burger and not some gourmet burger. Shout out to the gal that works the drive-thru as she is ALWAYS very sweet and polite! She gets a 5 star read more

Requesting a refund through the official website is pointless. We literally ordered shakes from the site and was told they were out of shakes by the time we got to the establishment. They couldn't refund us then and there and explained we would have to go to the official site to request for one. Well it's been almost 2 weeks, submitted 3 inquires about it and still have yet to hear back from someone. I've tried giving them the benefit of the doubt, but I'm close to just disputing my transaction. read more

The order does not look anything like the picture!!! Taste is ok, fries are good but not great. Won't be back here! read more

Jack in the Box - What is advertised but not delivered! - Burgers Near Me - Kailua, Hawaii

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Waited 30 min in the lobby and just left waited way too long. 2 gentlemen even pointed out I been waiting forever. Don't go here!

I tried this place 2 different times and it still failed. you can get better burgers and fries at McDonald's. The burgers here are just disgusting with no flavor. just disappointment. read more

Had breakfast today at the Box. Service was excellent for a fastfood restaurant. My only complaint was that the Portugese sausage in the breakfast platter tasted sweet. More on the flavor of the Filipino Linquica sausage. read more

Jack in the Box - Portuguese sausage platter - Burgers Near Me - Kailua, Hawaii

I was helped by a man named Masae (?) according to the receipt. His service was decent. Definitely not like the lady in my first review. I went down a star because once again, my food was appalling. This time it was my favorite taco. Nothing is more disgusting than opening my taco to SO much oil, that the shell is saturated and soggy because of it. Do better Jack's! Your service is beginning to suck. read more

Jack in the Box - I ordered TACOS, not OIL w/food. And to think I actually preferred this to Taco Bells. - Burgers Near Me - Kailua, Hawaii

Disgusting and unacceptable service. We live in Kailua, so this is our only Jack in the Box option in a pinch, and the one we're forced to use for delivery orders. The staff are rude. They stare at you without saying a word for the entire transaction. Every other order they forget your items, forget your customizations or give you someone else's order entirely. Which sucks for delivery orders as there is no way to refund missing items on the official app. Anything with fried chicken (tenders, patties) is cooked/fried to within an inch of its life, so you end up with dark brown coating and dry, tough and chewy shriveled chicken. They constantly put cheese on items I ask for without cheese, which is incredibly dangerous as I have an allergy. And there seems to be no end in sight! Complaining to HQ gets you a survey page and maybe some coupons (thanks Jack in the Box, but coupons take me back here and don't address the actual issues or get me my money back) and complaining in person gets you rude stares, people laughing at you in the background and a thoroughly awkward experience, just to get your money back or your missing items. This is not an isolated incident. DO NOT EAT HERE! We live in Kailua and I can tell you firsthand, this has not changed or improved in months and the company seemingly is doing nothing about it. The 1 star reviews below me are all accurate and the exact experiences I've had. read more

So just when you think you can't receive poorer service you get in the drive thru line and after waiting you're told they are only taking online orders because only one person is working there. Only 24 hr establishment left in Kailua. read more

Whrz the Aloha? Went thru drive thru this am @ 11:10. Drive thru window attendant girl was an embarrassment! No smile, no greeting, no thank-you. read more

I have been going to this place since it started. I have never had any issues that I recall until just now when I realize I was looking at soggy cold French fries and NOT THE FRIED RICE BOWL. Okay so I am bummed I call and tell the girl what I ordered and what I got and what was the price difference. She hung up on me. I called again and phone rang and rang and rang rang and rang I called Kaneohe no response I call town and tell the people what just happened I am really sorry that you have f up with me I have been hung up plenty during COVID I am a registered nurse I don't hang up on my patients But customer service will Okay I live here so I know I can go speak with someone who is running jack in the box on Oahu November 10 2021 at 1030p I tried calling about my order from around 8p that I was finally able to consider eating SINCE I AM SICK good job jack in the box PAU with your service read more

Second time this week iv received the wrong order I'm tired of spend +$25 and getting a dollar value meal instead. read more

Although the food is unhealthy. if you did something good or you want a treat, stop by Jack in the box and try there curly fries it's the bomb like sour dough bread sandwick read more

Went around 1 ordered a crispy chicken tender 4pc. And a side of onion rings and a number 1 meal. Was surprised it came out super fast. But majority of the chicken tenders were burnt and the onion rings came out too oily as well. Although it was considerate of them to give us 5pc. But the sandwich was perfectly fine. Would have liked it a lot more if it wasn't burnt if done properly. read more

Jack in the Box - Burnt Chicken Strips (4) - Burgers Near Me - Kailua, Hawaii

Very disrespectful customer service. Arrived at location for breakfast. Worker asked for us to give them 15 mins. Waited 40 mins to provide workers with ample time to prepare. Saw workers outside on a long smoke break. Arrived at the drive through with cashier informing us "no you can't place an order even though we're open" I inquired how much additional time and worker replied "I don't know." And walked away. After an hour of terrible service we drove off. Do not recommend this location due to the rude and unprofessional behavior read more

I wish i could give it 0 stars honestly, the wife and i went here, she got chicken strips & i got a burger, the big hippo lady didnt even put my burger in the bag, may i add that i ordered a MEAL. i got the drink- but no burgers nor fries. I have a strong feeling the whale of a cashier kept the burger to itself. horrible customer service, was skimped of $21 read more

Actually the worst service I've ever experienced. Ordered a Oreo milkshake, came up the the window, paid then handed us a chocolate milkshake and when we told them we ordered a Oreo milkshake she just goes "we're out" sat there in the car surprised and ignored us. We called to tell them about it and they just put the phone down and didn't respond. Left me on call with no response for minutes. The name on the receipt was Masae. Just so taken back how terrible this experience was read more

New female worker here is very rude with an attitude...forget drinks and dipping sauces and when you ask for it she just stares at you...no sorry no nothing. read more

Absolute worst service I have ever received. Answered the phone only to put me on hold when I asked for their hours. Stayed on hold for at least 10 minutes before they just completely hung up. Called back, just for them to answer my call and laugh across the other line. Extremely unprofessional and downright rude. Finally got in the drive through line to be told "we can't take your order our computers are down... chuckles across the speaker." Glad you guys think it's funny to give shit service. Will not be coming back and will make sure to tell anyone and everyone I know to do the same. NO MORE KAILUA JACK IN BOX!! read more

Didn't have all my order. Charged me $41 but I only got three items. I didn't get curly fries and Oreo milkshake only ultimate cheeseburger, eggroll and tacos. read more

Anytime you try going at night, the lady will just tell you she can't take orders because she's by herself. Lazy ass getting paid to do nothing all night long read more

If i could give a 0 star i would. How do you advertise 24 hour service and say you're closed because you have no one there? Also had one worker hanging out with a guy in the drive thru talking story? Crazy read more

My boyfriend went through the drive through at like 11:40pm and waited a good 5-7mins for someone to say something. Obviously they didn't! so my boyfriend was saying "hello" like 5x and then some lady finally said something and she says "sorry can't take your order im waiting for my crew". Like first off, why didn't you say anything once he pulled up. Secondly, why are you not taking our order when you guys are open 24hours! i think if you guys are going to refuse service because "your crew isn't there" then at least say something and not leave us hanging for 10mins! read more

Love the new look, love that they are: "Open while under construction. Cravings never take a day off". sign ou One problem, our craving took a day off today. Drove up to drive through at about 3:45p...... closed. Can't really give a good review when they advertise being open and aren't. FAIL!!! 2/16/20 *update* If you advertise on the sign outside of your door that the restaurant closes at 10pm, should both doors REALLY be locked at 8:20pm??? My son had to wait for a patron to leave in order to gain entrance to pick up a mobile order at the counter. To top it all off, the Jake worker was quite rude. When my son asked if they were aware that their doors were locked, the worker replied that he was aware. Some re-training is order here. SMH read more

A pleasant experience in the wee hours of the morning. I am on shift work and get off around 3:30 AM. I decided to treat myself this morning as I headed home. I tell ya, the young man working the graveyard shift at the drive-thru was as pleasant, respectful, and friendly as can be - a professional, and just the kind of interaction I needed after my shift. Despite the hour, they didn't miss a beat with my order - one burger and one breakfast sandwich, and the young man at the drive-thru took the time to chat while I waited for my hot meal. I have two options for Jack in the Box between work and home - I choose this one! read more

I have tried to give this place the benefit of the doubt, but after 3 times and 3 wrong orders it's really frustrating. I think the only thing they can get right is a frosty. Don't even bother with this location, it's a joke read more

The worst customer service of all time. I waited at the cash register that seemed like a lifetime. It was probably 10 minutes, but the female working avoided eye contact and just bagged food that was ordered 8-11 ago. Eek!!! I know this because I had the time to look at the orders on the screen. It would've been nice if she would've said "just a minute" or something!!! I've never walked up to a cash register and not have anyone take my order. It was like I need to make an appointment or something to order fries and a small drink. Lol Walked out hangry. ‍ read more

Not sure why they have a low star rating. Been here few times and its always great. The gal taking the order had a friendly greeting, courteous, took the order correctly, food was hot fresh tasty, mac nut iced coffee is better than a few coffee establishments Whenever we breeze through Kailua, we stop by for a snack and that flavorful iced coffee..strong, rich but not bitter a tad sweet from the syrup..great job you guys! Wish I had this brach in town! read more