It has taken me a very long time to write this review, and if you follow me you know I rarely leave…read morebad reviews but what happened to me is so completely unacceptable that I have to so it doesn't happen to others. For 12 years I have used this dry cleaner usually to clean my coats, I don't have many things that require dry cleaning. A few months ago I took my living room curtains in to be cleaned. They are satin with embroidery, and cotton lined, nothing too special, not insulated drapes. When I went to pick them up they wanted a fortune. I complained about the price and he did reduce the price a little to $79, way too much to clean those curtains. I get them home and hang them. I noticed immediately that they aren't pressed well but decided that the satin likely required a lower iron temperature and may have been difficult to iron. I was rationalizing, I know, but giving them the benefit of the doubt I hoped with a little time they would be flat again. Later that evening I sat down and noticed that the bottom edges of my curtains were not equal, and they no longer touched the floor. Again I rationalized that they needed to hang and the wrinkles would fall out and all would be good. Unfortunately that never happened. I finally couldn't stand looking at them any longer and replaced them. But even this expensive mistake that most would give a one star review for is not why I am writing this. After having thoroughly rationalized that the wrinkled, shrunken curtains must have somehow caused their own demise, I returned with a coat to be cleaned. They had after all done a marvelous job on my down parka 3 times this season. The coat that I brought in was an LL Bean wool pea coat with thinsulate, not a cheap coat. I noticed that in several places the lining had torn and asked if they could repair the tears. They stated that they could but would need to contact the seamstress for a quote. Within the hour they called to let me know that the repairs would be $15 and asked if I wanted to proceed and I did. The reply was It will be ready on Tuesday. Great! $15 was an expensive repair price, but I love the coat and didn't want to make the repairs myself. On Tuesday I go to pick up my coat and I look at the repairs made and I am immediately disappointed in the quality of the stitching, then I noticed that they have tagged several holes that were not repaired. The seamstress did not use the proper method to make the repairs, instead, from the outside of the lining the repairs were made with poor quality hand stitching that looks to be sewn by a beginner, not a professional. I did, however, request that the remainder of the holes be repaired. They apologized, said it would be taken care of, and ready on Tuesday. We returned to pickup the coat, I was on a call so my husband went in. He looked at the lining and still all the holes were not repaired...see you Tuesday. I didn't go on Tuesday, it was several days before I returned and they actually called me to tell me that the coat was ready, which is something they have never done before. I thought the phone call was odd but rationalized that they were trying to make me happy after screwing up so many times. A few days later I did return to pick up the coat. I opened it there to check the repairs and found holes. The young lady behind the counter was exasperated, and took the coat back, it will be ready on Tuesday. I controlled my temper, hoping that finally they would get it right this time. I was out running errands and received a phone call from the young lady saying they weren't going to make the repairs. She stated that they had tried to make the repairs and that I wasn't ever satisfied. Now mind you, not once did I complain, I only pointed out the holes that had not been repaired. It was the owner's contention that I had only paid to have "some of the holes repaired." I asked him which holes I had paid to have repaired and which ones I hadn't, he simply shrugged his shoulders. He said he had to pay the seamstress every time I sent the coat back and he wasn't making any money because I had refused the coat 4 times. At that point I asked him why he kept paying for an incomplete job. Again he shrugged his shoulders. The conversation deteriorated and he said he didn't know who I had spoken to originally but... I interrupted him at that point and pointed to him and the young lady and said "I have only dealt with the two of you, no one else." Again he shrugged his shoulders. What amazed me the most is that he tried to present illogical arguments for a job that never got completed, the job is either complete or it isn't. In this case the job was never completed. I never took possession of the coat the entire time and he tried to act like it was somehow my fault that the job wasn't completed and that somehow I was being unreasonable by expecting them to complete the job. I am still baffled by the entire ordeal and am looking for a dry cleaner in the area.

I have been a customer here for years. Both the previous Owner and current Owner are great people,…read moreprovide excellent service at a great price. Service is quick and professional.

Summary of charges and refunds: Total Paid - $100…read moreItem #1 - leather blazer paid $55; refunded $55 per cleaners choice Item # 2 - suit blazer paid $11.25; received item Item #3 -suit blazer paid $11.25; received item Item #4 -suit blazer paid $11.25; received item Item #5 - suit blazer paid $11.25; cleaner lost item or overcharged customer, refunded $7.50????? Cheated???? Yes, but not dealing with them again for $3.75 Details: On August 5, 2020, I dropped off a bag of blazers (4 suit type and 1 leather) to be dry cleaned that I had been waiting months to be cleaned because of covid-19. I had not memorized exactly what was in the bag in color/brand name. All suit blazers were designer because that is all I buy. My size is not a common size, 2P. When I dropped off my clothes, the man who worked the counter dumped my clothes out of the bag and counted the items out loud. He counted 5. He told me my leather coat had to be sent out to be cleaned. I agreed to pay extra for that service. The other 4 blazers went through the normal dry cleaning process. I paid for and was given a receipt for 5 blazers and paid $100 for the cleaning service of all 5 items. On pick-up day, I drove to the cleaners during the hours posted on the receipt only to find they were closed with a handwritten sign notifying customers of a change in hours. I sent my daughter the next day to pick up my 4 blazers (since the 5th was sent out). The same man at the counter pulled the receipt off the plastic bag and took the other receipt from my daughter and sent her away with just the bag of suit blazers. I needed the receipt to later claim my leather jacket when it is done. I sent my daughter back to get the receipt. He gave her a different receipt for 1 item, the leather jacket only. The receipt showing 5 items, the original version, was "gone". I called and asked her if there were 4 blazers in the package she picked up. She informed me there were only 3. After work, I picked her up and we both went back to the cleaner. We arrived 20 minutes after her 2nd trip there. I informed the same man, who counted the coats in front of me, of the issue regarding the missing blazer. I did not know the brand or color but knew the size. He tried to tell me there were only 4 blazers. I clarified I paid for 5, 4 suit blazers and 1 leather blazer. He proceeded to play math games and act confused. He halfheartedly looked at receipts in his drawer but somehow could not find my receipt but there were others. He then said he must have punched the number into the system wrong. Not even owning to the fact that if he did punch it in wrong, he then overcharged and owed me money back. I told him I at least want the money for the cleaning fee he charged me returned. He then tried to offered to clean another coat for me instead of giving me my money back. I informed him that I don't trust him to clean anything else and yo just return my money. We agreed that I would pick up the leather coat in two weeks when it was done from being sent out. I left with the refund for the cleaning fee for the missing coat, but I am still missing my blazer. No compensation for the cost of a missing blazer. If I had not demanded my money back more than once, I would not have received any money. On August 13, 2020, I received a call from the cleaner. He was upset that I posted a review of my cleaning experience with his establishment. He said I could have talked to him (which I did in person on the 8th and was clear regarding my lack of trust and unhappiness with my service on that day). He then said it was "childish " of me to post my review on social media. He then said since I don't trust his business, that I can come pick up my leather coat because he isn't going to clean it. I said I thought you sent my coat out, I had to pay extra for that. He then corrected himself and said I can pick it up on Monday, at anytime. I said ok, but I want my $55 cleaning fee back, too. He said he will return that to me. I agreed. He then added that I shouldn't have made the previous post because of covid. My opinion is that you should always have great service especially when people are paying for it. He then said he was going to offer me $10 toward a future cleaning service until he saw my review. It would not have mattered at this point because I will never be returning to this establishment. He does not seem to understand what customer service means or business ethics. Tread carefully before trusting this establishment 8/18/2020, my husband picked up my leather jacket today. No issues and my fee was returned. He told me it was the same guy and he was polite.

Its a dry cleaners, what can I say. Located in a strip mall with a pizza, Coney and Thai place. My…read morehubby has been coming here for 4 years now and just dropped off stuff last week. They haven't ruined anything , or lost our items. Its not the cheapest, but not the most expensive. Once more, we get our items back. My hubby likes what he likes, and he likes these guys. Elite cleaners has our business.

We love using Crystal Cleaners because it's family owned, and the staff are always so nice and…read moreattentive. We appreciate the great care they've taken of our clothes the past 5yrs. Thanks all!!

Highly recommend this business! I needed a company that could take good care of my pieces with more…read moreembellishments and was pleasantly surprised. The business was also well very well organized, they give you a ticket that you can bring back when you pick up your items so it made check out very smooth. Like most of the other reviews mention, they don't take credit/debit cards, just cash or checks!

My husband and I come here whenever we need professional alterations done. They do a wonderful job…read moreand we've always been satisfied with the work they do. In fact, this is the the only place my husband wants to take his clothing to if something needs altering. The same goes for their dry cleaning. All of his suits and dress shirts are cleaned here and again the service and quality of work is excellent. I've gotten a couple of jeans shortened and you'd never know that they had to be altered because they do such a great job. To sum things up, we both highly recommend this business to anyone looking for friendly and professional service.

I have been using 153 cleaners for many years, and their service and attention to detail is great…read more Whether it's dry cleaning one item in a rush, or doing an armload of shirts, or repairing something, they deliver with a smile. The owner always keeps her word, and all the employees are very nice ladies.

I dropped off my wool coat for mending and cleaning…read more Couldn't have been any more pleased with Earl's. Cleaned my coat and mended it very well I'll be back!!!

this place is the best, fast service and everything looks amazing. The owners are very helpfulread more

Quality and great value plus friendly service my former cleaners retired and weren't replaced. So…read moreI'm thrilled to have found a wonderful new spot to take my cleaning.

The Hamlin Cleaners is a great place to have your clothes dry cleaned. Great quality, friendly…read morepeople and fair prices

Took my comforter & laundry in to be cleaned by a recommendation from a friend who has always had…read moregreat experience. They are very professional & make you feel very comfortable when talking to them. The staff there is amazing & the owner treats you like family. Highly recommend this place!

really good job on my dry cleaning. also bring loads of laundry in weekly always have them back on…read moretime..

Shireen was amazing! So helpful, got me in and out of there! Clean environment as well!read more

Absolutely horrible! They do not take the time with anything expensive and destroy the dresses and…read morereturn them without telling us. Definitely would not recommend. They should be out of business. They are disrespectful as well. They've lost jackets and never admitted to it. They have destroyed curtains and never cleaned them as requested. Horrible owners. Should be out of business.