less the 24hs after this review was posted we received a call from the company in a very defensive…read moremanner arguing my point in this review that the communication was strongly lacking. From a customer service point of view this call we received today was highly unprofessional even tho it did end in them seeming to understand where we were coming from. If the call was to happen it should've started out with I'm sorry for experience how can we improve and not try to be defensive. This caused my review to go from 3 stars down to 2. Communication is key and it can definitely be improved on here. The work that was completed was good but the lack of communication and unprofessional call has left a spur taste in my mouth. Double check your estimates. I had a piece of the requested project left off the estimate after clear communication that it needed to be done. Walked the team through what needed to be done when they got here. At that point you think they'd point out it wasn't part of the estimate but no they waited untill the rest was done and told us it was going to be almost 900 for what was forgotten on the estimate. So make sure you double check for errors because im very frustrated with this because it wouldn't have taken long since most of the pvc is already there . They also charge 3% for every thousand dollars and they did not communicate it at any state in the process of hiring them. ( they didn't charge us because it was not disclosed in the estimate itself) but beware it does exist.

I contacted Fry Heating and Cooling on July 10th in order to obtain an estimate for a new central…read moreair unit. Fry Heating and Cooling scheduled an appointment window for the following day, July 11th, 2025 of 12:00 noon to 5:30 p.m. Their technician never appeared at my home. I sent a text to the company number at 5:30 p.m. and, about 40 minutes later, received a phone call indicating that the service technician was either unaware of or unable to make it to my home during the time frame provided by the Fry Heating and Cooling representative the day prior. The following day I received several phone calls and texts suggesting that I was the problem since I had contacted company personnel regarding the failure of Fry Heating and Cooling to honor the service call time frame that they had offered me, the customer! Then, Saturday afternoon, a salesman (Anthony) called me, apologized for the technician's oversight and asked to set up an appointment with me on Monday, July 14th, 2025 at 6:00 p.m. which I accepted. Wonderful, yeah? Nope. Early on the afternoon of Monday, the 14th of July, a customer service representative ("Karen" apologies if that wasn't her correct name) contacted my by phone with all sorts of ridiculous excuses as to why the service technician couldn't make it. When I explained to her that a 10-second text from the technician indicating that he was running late and would need to delay his arrival within the appointment window would've been appreciated (since I had set aside an appreciable portion of my day to wait for their service technician to honor the commitment that Fry Heating and Cooling had made of their own volition), "Karen" snapped, "We don't make specific appointment times for anyone!" I informed "Karen" that I was aware that a specific time was not promised and had agreed to the time frame as promised by the Fry Hearing and Cooling service representative of 12:00 noon through 5:30 pm, the Thursday prior. Then "Karen" started offering ridiculous excuses like, ''the service tech has a cochlear implant'' to which I countered, "That may be, but he also has a company cell phone, my contact information and phone number, and his fingers aren't broken so he could have easily spent ten seconds to send me a text indicating that he was running late.'' I told "Karen" that I would've happily waited in that event had that simple courtesy been extended to me. "Karen's" response to my statement was, "Well, he might not have known that he was scheduled to provide an estimate at your home that day!" to which I asked, "Who sends service personnel out into the field without providing them a schedule of work assignments and obligations?" Well, that did it! "Karen" responded with the following text (which was both 'tone deaf' and hilarious): "I'm very sorry that you are so upset about a technician that was working very hard for his customers who had no air conditioning, working after hours and may not have even known the time until he sent you that message. If you do not have the patience or understanding regarding his oversight, we do not feel that we will be able to work with you on this new equipment. We feel it is best to cancel the estimate appointment for this afternoon. Thank you." Classic deflection in denial of her tremendous incompetence. Clearly, the message that Fry Heating and Cooling is sending is: "The customer is not important and at fault if our personnel cannot perform or meet their professional obligations!" I'm pleased that it worked out this way. I cannot imagine being saddled with the burden of having to deal with such childish and immature behavior while in the process of having to have a central air unit (worth thousands of dollars!) replaced. Thanks, Fry Heating and Cooling! I dodged a proverbial bullet! Unfortunately, there is no option for 'zero' stars, so I reluctantly give Fry Heating and Cooling one 'star' only because a lower, more fitting, rating is unavailable.

The workers were on time, friendly, efficient, and professional. We had our air ducts and dryer…read morevent cleaned, and Miles and Mason did an outstanding job. We are very happy. I highly, highly recommend!

Justin was our HVAC repairman today and was great to work with. Arrived early maximizing his time…read morein the field and communicated the details of our situation in layman's terms. He sent pictures before and after the job to show what was completed. Great employee to have on their team. Support staff and scheduling team we great too. Got us an appointment quickly and followed up next day as we needed another visit. Overall, great experience. Thanks

Highly recommended…read more Our assigned tech Ian showed up on time and did great work. His inspection was thorough and he was very professional. Trustworthy, good people.

I had an issue where I needed to replace my pressure relief valve on my hot water tank. I called a…read moreplumbing service and they quoted me a pretty high number to replace the valve and the expansion tank. My tank was pretty old and they said that would be the cheapest fix but if the tank started to go bad then I would need a new one all together which was really expensive. A friend of mine recommended I call Force Heating and Cooling, they came out and quoted me a much more affordable rate for an entire new tank all together! Not only were they extremely friendly, their work for removing the old and installing the new was quick, clean and efficient! I was so happy with their work, I have used them since for my furnace and will only continue to use them for all of my HVAC needs! Highly recommended!

From the owner: Heating and Air Conditioning reapirs and equipment installations…read more We servive all residiential & commercial models. Servicing all Nothwest Ohio and Southeast Michigan.

Amazing technician!! Efficient, polite, respectful of property he explained everything he was…read moredoing. Reasonable rates and they were able to get us in within a few days. Highly recommend Calverly to anyone needing work on their AC

Had an emergency furnace failure and wanted to add central air. Called 3 HVAC companies and Dan…read moreCalverley sold us! It was winter time and Dan Calverley showed up, explained all options with pictures and drawings. Did so well it sold the wife on the plans. The no pressure sales and after hours question follow-ups sold us. Even offered space heaters to use while we decided and got financing lined up.. The installer crew had to deal with installing in a crawl space and in freezing weather. They were extremely professional regardless of conditions. Did the work in time quoted and ollowed up for maintenance. They are a top notch company and highly recommended.

While this occurred during COVID, after speaking with Bruce about a job he refused to return my…read morecalls or texts. The decent thing to do would be to take 60 seconds and inform me he wasnt interested, that way I could move on.

Response time was great! Bruce and his son took care of the problem and were professional and…read morefriendly

Our furnace conked out in the middle of the night early New Year's Day. We called Perrysburg…read morePlumbing and Heating, and there was a technician at our door first thing in the morning. He diagnosed the problem, and got it fixed in short order! Tyler was professional and skilled- he is a gem!

I needed help on an emergency basis following a botched repair by a utility company. I called…read morePerrysburg Plumbing and Heating after being shut out by 5 other service companies. Perrysburg Plumbing not only answered the phone, but dispatched Dave and Dillon within the hour. After nearly four hours of inspection on a Friday the 13th, Dave and Dillon confirmed a faulty repair by the utility company. They corrected the mistake and worked hard to make sure our heat was restored. They are honest, reliable and hard working. They are now my go to plumbing and heating contractor.

Wonderful people and great service. We would recommended Kellerneier to anyone who enjoys nice…read moreservice.

Annual furnace tuneup - customer service was friendly & easy to schedule appointment. Service tech…read morefriendly and efficient in his work. Respective of our home. Defiantly recommend.