The high rating is due to getting an appointment the next day and the excellent customer services I…read morereceived from everyone I met. That's from the front of the house with Shambreka, who was very nice. I spent most of my time with Donna, who took my x-rays and checked on me to let me know when the hygienist would be in. Donna was very personable, sweet and kind. Brittany, the hygienist, gentle spirit was calming. The calmness continued with Dr. Jindu who chuckle at one of my comments. Carrie wrapped my visit up with a smile. What stood out the most was their willingness to help a walk-in whose son needed immediately attention to removed something stuck between his teeth. So far so good. SS.

This place... gosh. First and foremost, they care more about making money than the actual patients…read more They will do everything they can to try and get money out of you. They try so hard that the doctor will tell you to smile and he will literally rate your smile on a scale of 1-10 and be like "ehh, it's like a 5. I'll make sure you see our billing/insurance/accountant person to see what we do for you regarding invasalign." Never agreed to it. Never even said I wanted it. Never expressed concerns over my "smile." (Not to mention, I had braces before) Doctor goes on to continue to "rate" my teeth's whiteness and trying his hardest to convince me to do their teeth whitening treatment. Again, without even asking if I wanted it done. Says the billing lady will walk me through that too. I get my cleaning done, it was okay. They put me in a dark, weird room for me to "wait" for the billing lady just for me to tell her no and after telling her no countless times, she still proceeds to show me different payment plans for treatments I already said I don't want. I get it, it's a chain dental company. But like DANG, no is no. They are absolutely pushy. It was a one and done for me.

These are some disgusting people. They lied to me saying that my insurance is in network, with the…read morework that was gonna be done, they said I have to pay $250. I paid it and continued with the procedure. After the procedure they said they mistyped something and said I owe 575$ more. This business needs to be shut down! They are nasty!

**Update from my original review below** I forgot to update…read morethis after finding a new, professional dentist. Westgate Dental told us that our daughter had 7-8 cavities. We went and got a second opinion after our failed follow up visit. She has ZERO cavities. Teeth are all fine. Had the new dentist double check and again, not a single issue. Westgate Dental seems to want to fleece customers/insurance by doing unnecessary work that would only cause pain and future dental issues. Avoid this company like the plague they are!! ----ORIGINAL Review---- We were not happy with the staff on our first visit here for our daughter but we decided to stick with them for her follow up appointment. They had the nerve to call us the morning of the appointment and get rude with us because we were not able to be flexible on arrival times. Sabrina has a serious attitude problem and is the main reason we are now looking for another dentist. Unless you like being treated like garbage, don't bother with this "dentist".

I took my father to have emergency tooth removal. They took him same day. Asked for $150…read moreconsultation fee. After looking at it by doctor, the estimate was $1700. All the time in connotation, doctor was talking trash with assistant mitch joking around n all. That was rude as hell. we agree to do procedure and lady in front said they will Reverse file insurance and they will send us check for what they cover. The surgery went on. He was put back out in wheelchair. I was told to drive around to pick him up. After coming in I saw my dad in wheelchair with blood shot eyes. The lady told me surgery was ok and here is the care package and prescription for antibiotics. I said what about we had asked doctor to give prescription strength ibuprophen and no hydrocodone because he doesn't tolerate it well. Her dumb ass told me take 4 Motrin its same thing. I told her dumb ass, we want prescription written for 800mg ibuprophen. She said you have to wait doctor is in surgery, kept repeating its same this as 4 Motrin. I wanted to tell her dumb self I studied Pharmacology as major and learned from the best DR. Perry Buffington. (look him up for folks who don't know who he is). Individual 4 pills dissolves differently in your system than 1 800mg pill. When in pain like my father was it was needed. I could have told her that than but didn't want to get ugly. While we waiting doctor popped back passing by hallway and said we left chip in process to take out tooth, Did they tell you? I told him NO she didn't tell me. Dr. said your father had start feeling pain so he couldn't kept digging to get chip out. I was furious then. Let me tell you they charged for two doses of anesthesia in bill, but the patient was not put to sleep or numbed enough to last whole procedure. The time it took them to take out tooth and according to his body weight and the charges on the bill the patient should have not felt any pain during procedure for the time frame it took. He has taken anesthesia before so its not that this time the reaction was just first time. This people are nothing but scammers. They charged us for two doses and just administer one and if that. My father was in pain worse than he came in with. i have to ask for Ice pack. I was told by lady there was one in bag. My question is why u didn't put one to his chic. The assistant finally got prescription printed for me to take with us. we made home and went to pharmacy to pick prescription, but pharmacy won't fill it, but it interacts with his other meds. I called the line for nurse which was Mitchell of course because it was 6:30pm. My pharmacy closes at 7:00. He never called before they close. I waited over their time for get it called in. I called back He said the patient will be alright till tomorrow with his zero knowledge to what to change the antibiotics to. That shows no care for patient who spent almost 2000 dollars at your clinic. Never called back to check on him or nothing. the prescription was called in next day. After two months never received check from insurance company. I called back lady in billing first said no insurance was scanned in. then found the scanned card and said we don't file with your insurance company at all. I told her I wish the lady in reception would have told me that. Her answer was the girls in front are not insurance knowledgeable.

I can appreciate the fact that Dr. Harris is truly caring. He provided my daughter with exceptional…read moreservice. She feels much better. His staff can be a bit rude though. The nurse was very snappy when telling me that my daughter was ready. I tried to talk to her to explain where I was, and she cut me off saying your daughter will be outside, then she hung up. Rude! I know when patients are put to sleep, you can't leave. My daughter wasn't put to sleep, and not one person mentioned I couldn't leave the premises. We were there from 7:50 A.M. until 11:45 A.M. before I decided to take my four year old to grab some food.

They took good care of me. Had no problems at all. They were very quick with taking me in getting…read moreit done.

I took my mom here for an abscessed tooth. She saw Dr Vargas. He pulled her tooth despite her…read morehaving a heart condition which was noted on her intake form. She was crying and could barely walk when I picked her up. She said he was very rough with her and not at all compassionate. She came home and went to sleep and died only a few hours after the procedure. There are good dentist at this location, however I wouldn't let Dr Vargas touch anyone I loved. His office knew my mom passed after the coroner called investigating and they never even reached out with sympathy. She was only 69 years old.

I had to stay on them to file the insurance correctly but I had to pay them before the claim was…read morepaid, then it took months to get my refund from them. For a crown they are $500 more than dentists out of Albany, plus it takes a couple weeks before your crown can be installed. Other offices provide same day service using 3-D printers.

Terrible experience. Be sure to get an estimate prior to having anything done. They are NOT in…read morenetwork with any provider as per the office manager. You will be paying more for any service than others in the area. They show in network on Ameritas website and the office is billing out of network pricing (Cleaning $269.00). Office manager said she apologizes and that the office has NEVER been in network with any provider. There are many other honest providers out there. Good luck if you decide to use this group. Also, they do not send out any billing. They will text you the bill amount. (No itemization) Beware!

Entire staff friendly and professional going the extra mile to insure comfortable expert care.read more

They told me my insurance was accepted when I called and asked about it and an appointment. They…read morethen had me fill out all the paperwork to be a first time client, the paperwork included a photo of my insurance card. Then when I took time off work and came in, they told me they had looked and my insurance was NOT accepted. Why not tell me before I took time off work? Well they tried to get me to see the Dr. despite their not taking my United Concordia Insurance. Nothing to lose on their part having me come in I guess. Just a waste of my time and the three weeks I waited for an appointment time that worked. Don't trust what they say, expect them to not take your insurance.

Always amazing service! Always makes me feel right at home! If you like a great job with great…read moreconversation this is the place for you! Doctors and staff care immensely about their patients. Very clean and very friendly. :)

I am in the process of suing Dr Lou Ann Best for over billing me by $ 2236.00. Her sect Kim is…read morenasty, reud, cuts you off in the middle of a sentence and does not listen to the patients. The doctor told me to my face, "I stand by my employees." Therefore I have no other choice but to sue. Dr Best charged me an out of Network fee for an In Network procedure. She demanded payment in full prepaid. That was in June 2018. The insurance company pays for 100% in Network with no deductible because this is surgery. Dr Best told me other patients have bounce checks on her. Is she over billing the patients with insurance to get her money back? Unethical and poor customer service.Take your health and insurance to a doctor who cares. Other people have complained about being billed out of Network fee with insurance. Best has lots of negative feedback.