Unfortunately, this hotel was a huge disappointment. The condition of the room was poor. Literally…read moremasking tape holding the electrical plug in the wall in the bathroom, a wire exposed under the bathroom mirror, holes in the blackout curtain and most importantly Air Conditioning that did not work.
Since we had nearly 30 hours of travel we ate and went to bed only to wake up to a warm room. We tried to adjust the AC but instead opened the window. The next day we informed the front desk. The front desk person was pleasant, but we heard nothing from the hotel, no notes, calls or text messages.
Upon returning that afternoon, since we had heard nothing, we told them we would need to check out, if this was not rectified. Still zero communication from anyone. The next morning, we went to check out and the front desk manager came out, told us we would be charged for 4 more days and the AC was working it is just wired backwards like most controls in the rooms. And we are suppose to know that to get AC you need to place the control on heat? Seriously, you cannot make this up.
I then escalated the complaint to Marriott corporate, and he misrepresented the AC control and stated it was working properly. I have over 1500 nights at Marriott, and this is the first escalated complaint I have ever made to Marriott corporate for obvious reasons. I even provided pictures as I could not believe this was a Marriott property.