purchased 5 new vehicles from them--better sales force no pressure sales if they don't have what…read moreyou are looking for they try their best to locate it from another dealer and bring it to opelika ,ala.

If i could give higher than a 5, I would! I usually dread dealing with car dealerships, but…read moreKeinodrick Sims made my purchase so easy. My credit union drug their feet and took several days to finalize my financing, but he helped me navigate the process that they made so convoluted. I would absolutely trust Keinodrick for my next vehicle purchase. You should go see him!

Service department has had my Jeep for 2 months. Three different times I have had to bring it in…read morefor issues that they don't seem able to fix.

Let me begin by saying I haven't encountered an employee at this location who has ever appeared…read morerude or confrontational. However, I dropped off my 2019 F-150 over 5 weeks ago (6/4) to have apparent sudden transmission issues diagnosed. I had no idea what kind of timeline to expect as far as a turnaround diagnosis, but I was happily informed upon dropoff that I could expect a call back in a couple days because it was as simple as a road test and computer plug in that would let me know what was going on in detail. Fast forward to the end of the following week, still no answer so I called back myself. I was then told no one had looked at my truck yet but it would certainly be in the shop that afternoon and I'd get a call no problem. As you can imagine I didn't hear a thing from them, so I waited another full week to call back when I was told the SAME excuse. When I asked to speak with the service manager they supposedly noted down my information and said he'd call to go over my concerns. After several more days had passed with no update over the phone, I drove to the physical service desk and asked to speak with my service advisor who then informed me my truck had just come off the lift and needed a brand new transmission. While I had feared this all along, I was prepared and agreed to have Ford perform the service the very next morning after researching local options and Ford offering a, what I consider to be small, discount on the job. I was then told the new transmission would arrive over the weekend and be installed Monday or Tuesday of the following week (7/6-7) As I'm typing this review it is Friday afternoon (7/10) of "the following week" and my truck once again hasn't moved since I agreed to have the work performed. While I can fully understand how busy such a dealership can remain all year long, I'm more angered by the fact that the service advisors do everything they can to "beat around the bush" and give vague answers/dates to any questions a customer asks. Any other mechanic I have ever used will provide a clear timeline or at the very least make sure they call to keep their paying customer informed of any changes it truly has been my experience here that you have to show up in person to find out any information and have work started or otherwise you will fall through the cracks and be put behind a growing line of vehicles. Not to mention you must wait on hold a minimum of 10-20 minutes before ever getting through to service in the first place. If I would have simply been informed that the diagnosis and repair work would have taken this long, I could have made the decision to either be without my vehicle and understood the needed repairs, or taken my business elsewhere and for less of a cost and a quicker resolution. I've been cast to the wayside far too many times falsely expecting updates when nothing was ever really planned that soon and that is no way to treat someone. I love Ford vehicles and have only ever driven a Ford truck for work or personal use, but this experience combined with the continuous failure of modern parts and higher service costs makes me seriously reconsider any future purchases altogether. To anyone who takes the time to read this review please consider all your options and make sure you're ready to be without a vehicle for a substantial amount of time at this location. Also as far as covered warranty work is concerned, the exact same scenario can be expected. When I had to have a new engine installed in the 2024 F-250 after the original catastrophically failed at only 12k miles, I experienced the same runaround and false statements (minus the extremely pricy repair bill I now have in front of me) before driving to the location and demanding answers. I received that vehicle back after over 2 months had passed since drop off with a tow truck. New engines and transmissions aren't a walk in the park, but don't mislead your customers and provide false hope of an early turnaround only after they force you to give an update. Laying out the facts early on would avoid half of my frustrations.

STAY AWAY!!! YOU'VE BEEN WARNED!!!!!! These people are…read moreshady, shysters who don't care about anything but making a buck! They sold me a used car that had a bad transmission! My engine started making very loud noises shortly after I purchased it. A couple of people told me to have it looked at because it did not sound right. I had a mechanic look at it (wished I had done this before hand, but I was new to the area and didn't know anyone), and he said it was the transmission which was a out of his realm of expertise. I found another Ford dealership and took it in for diagnostics. Turns out it is the transmission, and they have to order a new one. I'm thankful it's still covered under the warranty but these people ought to be ashamed of themselves. They will have to answer to God one day!! I have filed a complaint with the Attorney General's office and will also file a complaint with the BBB. Do your homework and don't learn the hard way!!!

Terrible service department. Slow and overpriced service with terrible customer service by Mike…read more Had scheduled an appointment to have a recall done and 4 days later it was never done. All estimates for other service were 3 times the price of all auto shops in Auburn and Opelika. Never go here if possible.

Typical dealer tactics, shows one set of numbers online to lure you in, then the figures change on…read moreyou once you're sitting at the desk. The down payment didn't though (which is a good and bad thing) so that's a plus. I know the "numbers online" is a preapproval, but I called over 5 times to ask the same question "would the numbers change once I got down there because I'd need to know now so that I don't waste time" and each time I was assured that whatever I was sent in text would stay the same in store as long as my supporting documents matched (which they did). Overall it's a decent lot as far as their vehicle selection goes, just make sure to take the preapproval with a grain of salt and THOROUGHLY LOOK OVER YOUR VEHICLE BEFORE DRIVING OFF. Update 1/27/26 **Car dumped oil and the lot first off made it difficult to get my car down to them for service. Once they received it, I waited for over a month for my car and got it back in even worse condition. I called back to see what they'd be willing to do about it but my option was for me to get it towed at my expense as well as be without my car (that I was paying on mind you) for another extended period of time without a loaner/rental. After multiple calls (and arguments which is odd because I'm very passive) they agreed to take the car back with no balance due but ONLY IF it was marked as a repossession and not a breach of their own service contract. 0/10, wouldn't recommend buying from carmart EVEN WITH A SERVICE CONTRACT!!

Worst place to get a car from. I got my first car from them and as soon as I got it paid off it…read moreblew ... Then my second car I got I only had it for 3 months and the cam shaft position sensors went out which cost 200$$ plus paying 420$ bucks a month. Whatever you do....do not get a car from this place....

Excellent service!! Went there to have a tire repaired after getting a flat on the interstate…read more Unfortunate for us the tire was done but they had replacements available the next morning and we were back on the road before 10:30am!! Highly recommend!!

H&W Tire replaced my son's engine. They were honest, timely and fair pricing. They were so much…read morehelp!!!

Brought my Ford escape down for a recall. Made an appointment for 8:45 in the morning and it's now…read moreafter 2 o'clock in the afternoon and it's still not done. I don't know why they would call it a service department. When they're definitely is a lack of service.

I made an appointment online to see two cars. The salesman didn't even show up and I ended up…read moreseeing someone else. I decided to buy one of them and then had no choice as they went into the back and ran my credit 20 some times. This was the first issue/red flag. Then after 3 weeks the car started having major issues and needed an engine replacement that cost more than the value of the car. The dealership was absolutely no help and the salesman that was supposed to help me never did anything acceptable hound me for paperwork that wasn't done correctly at the time of purchase. Absolutely the worst experience I have ever had at a dealership.

LIARS and SCAMMERS! Avoid at all costs! The sold me a car that has been broken since the day i…read moredrove it off the lot. I could have paid it off twice with the amount of money I have put into it to just have it driveable.

From the owner: Customer Satisfaction is Our #1 Goal!read more