This was the second orthodontic office I visited while considering braces, as recommended by my…read moredentist -- and hands down, what sets Williams & Hamman Orthodontics apart is their exceptional customer service, smooth process, and genuine focus on making patients feel comfortable while in the chair. From the moment you walk in, you're greeted with a warm smile and welcoming hospitality from Sheena at the front desk. The office is bright, clean, and creates an inviting atmosphere that immediately puts you at ease. I had the pleasure of working with Makayla, who was professional, patient, and communicated each step clearly as she guided me through the X-ray process. Dr. Hennelly later joined us and thoroughly explained the treatment plan for braces. He was knowledgeable, detailed, and made sure I fully understood the procedure and what to expect. Makayla also helped review the financial plan, and to my surprise, Sheena mentioned that I qualified for a school system employee discount -- an added touch of thoughtfulness that did not go unnoticed. Overall, my experience at Williams & Hamman Orthodontics exceeded my expectations. They not only prioritize your smile but also ensure you feel seen, valued, and respected every step of the way.

Every employee at Williams and Hamman Orthodontics is extremely pleasant, professional, and…read morehelpful. They all give 5-star service! Dr. Hamman and Brittany J. are the absolute best! They explained the process of my Invisalign procedure and were always quick to respond whenever I had a question or concern. Dr. Hamman was very encouraging, positive, knowledgeable, and professional. I highly recommend them for all your orthodontist needs.

How would you rate your level of satisfaction with this encounter?…read more2 - extremely dissatisfied What exactly made you feel that way?I felt this way because as a patient I did not feel seen. I spent a lot of money for braces, and I feel that the orthodontist should have been open minded and more concerned with my issues that the employees caused. It made me very upset to where I was crying in the car because of how much it felt like the orthodontist did not care. His attitude was very bad and he was unprofessional. Although the force of the first retainer did move my teeth to a better position, I am still highly dissatisfied with the overall attitude of this company. How likely is it that you will go back to this service firm? 1 - extremely unlikely Why? It is extremely unlikely that I will be going back to this service firm because I am very upset about how unprofessional Smile Straight Orthodontics is. They could be a very good company if they changed their attitudes and were more concerned with their patients and meeting their needs. I am happy with my smile now, but their overall unprofessionalism is what is making me never want to go back to them ever again.

The service all around was great! We took a selfie with the staff as well I highly recommend them…read morethey're the best

I've been in my Invisalign for 2 years now and have 3 months to go. I do wear my trays as I am…read moresupposed to. I've had one refinement (mid-course correction) during my treatment and I'm not very confident that my bite is on track for completion. This is very disheartening both aesthetically and financially. The thing that I really dislike about this practice is that you may not see the same orthodontist when you have an appointment. They rotate from office to office. Because I have been very concerned about my progress, this business practice does not work for me. I have requested to only see my original provider and make appointments to ensure this, yet on more than one occasion, I've arrived and been told he is at another location. I even changed my office once because he stopped coming to my original office. I started going to another office, but unfortunately when I showed up for my last appointment expecting to meet with him and discuss my progress, he was not there. I was told that he would not be coming back to that office but that I could go to another office if I want to see him (this office is over an hour away). It's frustrating because I explain my concerns to my original provider, then I have to go over it again with another one and honestly, they don't really show concern and just tell me that progress looks fine. I guess we will see what happens in the next few months. I will definitely update!

I took both of my daughters' here to get their braces about 2-3 years ago, at first they were nice…read moreand friendly but as soon as they got all they could from us they started treating us all like garbage! The actual doctor is nice but the office staff and assistants are rude and do not know how to treat their patients! 3 years later and my daughter still has her braces they treated her so bad that she didn't want to go back so we found someone else that will actually do the correct treatments and not milk our insurance for every penny they can get! The last straw was today we were scheduled an appointment and they said it wasn't til Jan and I have the email they sent me and said they had text me several times but not true! Do not waste your time or money on these rude people! Btw I left 1 star bc I had to they don't even deserve that!

These have to be the nicest people EVER. From the moment u walk in. Everything has been so smooth…read moreand carefree.

Williams and Hamman have been wonderful. The office staff is super friendly and professional. The…read moreorthodontists provide great care and are very down to earth. You get the feeling they really care about their patients and love what they do!

This office does a great job with kids, today was especially good for my eldest. He has Down…read moresyndrome and is very distrusting of medical professionals in general. His hygienist today was Miss Chastity and if I could give more than 5 stars I would. She was exceptionally gentle, calm, and patient with my son. She had a great demeanor with him and kept an even steady tone while explaining to him what she would be doing and showing him the different implements she would be using. When he made it clear he had had enough of a particular event (flossing for instance) she said "okay we are all done with that, now let's do something else". And if she could come back to it later she would and if not, well that is better than further traumatizing him and making him that much more fearful of medical professionals. Miss Chastity was excellent!! Everyone else was great too but Miss Chastity deserves special recognition for how she treated my son today.

Let's get right to the point. Dental hygienist Chastity. She is amazing. My son has developmental…read moredelays and he is terrified of doctors, white coats, procedures...anything doctor related. Too much medical trauma in his life. He will not and I mean WILL NOT lie flat on his back for any medical professional. He has been held down too many times in his life. Well, he walked back with Miss Chastity, got right on the table, and got right onto his back for her. Um, what?! Then she was AMAZING with him, earning his trust, going slow and gentle, talking TO HIM rather than at him or sternly commanding him or talking to us parents as if he weren't there. That's the usual. But not Miss Chastity. She spoke to him kindly, softly, descriptively, treating him like a human and one with thoughts and feelings (which of course he is!) She took her time and made sure he felt safe, listened to, and respected. And he ended up receiving the most thorough dental cleaning he's had in his life. He allowed her to floss his teeth!!!! A first!!!! (I will also add that all of this follows a not-great visit for him last time with a hygienist who was much less patient). All in all, this place is really good with kids. But I'll be honest, this 5-star review is all about Chastity. I hope we have her again in future visits!! And Chastity, if you ever read this - thank you. You have no idea how happy you made two parents who go into these appointments with dread knowing how traumatizing they are for our son.

Dr. Harrison and his team are absolutely phenomenal! Dr. Harrison is not only highly skilled and…read morethorough but also incredibly trustworthy. I traveled from out of town specifically to see him again, as a former patient 25 years ago who recently had jaw surgery that impacted my bite. His expertise and care are unmatched. Highly recommend!

We love going to Southern Orthodontic Specialists. Brittany at the front desk is wonderful. She's…read morefriendly and always greets us when we walk in the door. My daughter was a difficult patient at first because she was scared. Dr. Harrison and staff were so patient with her and made her feel comfortable. At each appointment she goes back by herself now. We are thankful that we chose Southern Orthodontic Specialists.

Not very not very happy with the outcome that I have with a partial denture . After several…read moreimpressions and several fittings and two partial dentures later it still fits like an old like an old shoe . Talking to the people that work there . The person that cleaned my teeth I found out through conversation that she learned her trait there, not in school . She did a good job but the person who took my impressions . Said she learned how to do everything there at the office with no schooling . Point being The Impressions were terrible ended up taking the last one myself . And unhappy with my partial . I had to take it I was moving to Oregon . I should have had them carved out of wood . My suggestion is find who knows what they're doing . I have to flood this partial with so much denture cream . And it still doesn't do any good . My suggestion is to run!

Very unprofessional, the hygienist was great and very friendly but the dentist was so rude and just…read more"hateful" for lack of a better word. I wouldn't recommend him to anyone even if they were in a coma. He pulled an abcessed tooth in my mouth and didn't even give me antibiotics. Not very intelligent

I've known this group of doctors for +4 years now and I can only say good things about them, all of…read morethem! We do frequent Dr. Acosta but only because my kids and husband's last name is also Acosta and that matters for my kids! hahaha, but all doctors are super friendly, super good dentist and very professional . The sweetest staff works at their offices (we were going to Southaven before they opened this office in OB about 8 months ago), they explain everything to you, they are very sweet to the kids, they don't let anyone waiting, they attend the patients the at the exact time of the appointment, they make very good use of technology, easy to start a file and to make appointments. I just love them so much! My kids have never been even nervous to go (even after my son had to have some extractions), they love to go and have their teeth "tickled" (like my 4 yo girl says). Does it get better than this? Yes! this office is just a block from my house =) I can even send them walking by themselves if I wanted to, I won't, but I could! hahaha

Terrible. For this to be a dentist that caters to children, they are atrocious at it. My daughter…read morerecently went for a cleaning and got her bottom retainer ripper out of her mouth. When complaining about it, multiple hygienists tried to gaslight us into thinking it was our faults. When just yesterday, I took her to the Ortho to tighten both retainers. She now has to wait 4 days, since both are off weekends, to get it fixed, again. Yes, this is not the first time this specific dentists has messed up her retainer and not taken accountability. We will not be coming back and discourage others too as well, especially for those with braces or retainers. 0/10