We had JC River Rock redo our pool deck last year. They pressure washed and ground away all loose existing river rock and applied new river rock around pool and created new steps at each sliding glass door. 1st problem was an accident...during the grinding process a stone flew out and broke a panel on one of our sliders. The only thing they used to protect our 3 doors was one piece of old plywood I had leaning against the side of the house! This could have been avoided if they'd properly protected our glass doors. They did replace the broken glass at the cost of me losing a days wages since I had to leave work to come home. I was not happy, but understand accidents happen. Joe paid for the new glass, but this could have been avoided!All in all the finished product looks great and we get tons of compliments! However, there are some issues at each screen enclosure door where the door makes contact with the new stone deck. I have tried numerous times to have them come back out to address this. At first I was told by Joe that he would be back out to grind it down a bit....great! Except he never showed up any of the times he "promised" to be out! This went on for months where Joe would say he was going to be out, and then no show! then he would avoid my calls and texts. Finally he has simply ignored me all together! Horrible customer service, very unprofessional read more