I have been dealing with Rudd and his team of experts for about 10 years and the service that I…read morereceive is always top notch . All his counter people are experts and know their products . The delivery service is always on time and eager to lend a hand. All and all we would never even think of dealing with any other company

From the owner: T.C. Murphy Lumber Company can be proud to be selling the worlds most renewable resource, lumber,…read moreat one end of its business and generating its electrical needs by using another renewable resource, water, at the other end. Adirondack ingenuity, hard work and a true respect for the environment can be used to sum up these real life historical events that have taken place at the mill creek dam. The mill was powered by a 21″ S. Morgan Smith Turbine that with a 17-foot head developed 59 horsepower. The water was brought into the mill through a large wood flume and pen stock. The flume was unusual in that four or five logs could be floated in and lifted at the same time with a jack rig, putting the logs onto the skids and ready to roll on to the carriage. In 1958, the wood flume and pen stock were very rotten. The turbine was worn out, and estimates for replacing it were over $6,000 for materials alone. This brought about the decision to pour a concrete wall that would seal off the flume and shut down the Saw Mill. For the first time in 131 years the land on the east side of the mill creek dam did not use the power of the water to operate machinery. This changed with George Van Voorhis III’s vision to use the energy from the dam to produce electricity for the Lumber Company. In 1979 the vision became a reality with the purchase of a 1933 S. Morgan Smith hydroelectric turbine that produces 95 horsepower.

Six stars out of five! We needed twelve two-foot 4x4 boards of pressure treated lumber with which…read moreto install steps on a hillslope. Not only did they cut a 12-foot length into six pieces for us, but they also cut two six-footers that we brought there and didn't buy there -- all at no extra charge! The customer service could not have been better! -- Richard Hayes Phillips

Terrible Customer service directly from one of the owners Bridget , absolutely condescending, rude…read moreand should not be in a customer facing position. Terrible follow up as well as speaking skills. I have been in retail over 35 years , and won many award for handling of customers. I contacted this company for replacement decorative log siding that had Started rotting after 18 years They had bought the company that supplied the lumber/ kit 13 years ago. Naturally I reached out to them for replacements. After literally 6 months of phone calls with two or three different people handling the inquiry they asked for actual photos of the requested logs. I had my carpenters climb up on the roof, measuring the logs and took pictures with my I phone. I sent them and was quoted $623 which I paid, God Forbid I should call an inquire after ten days when they would be shipped, got my head bit off for that call by Bridget. Logs show up , my carpenters came two weeks later opened up the boxes, wrong logs. They were outside wall support logs , over twice the expense needed. As soon as I mentioned the problem it was all my fault, ok I need the logs it's now late September winter is coming. I pony up another $228 for the correct logs and told them I want to talk to the owners when this is over. I got the it's all your fault you didn't tell us they were decorative logs response, but yes I did. We will look into it and get back to you. A month later I filed a BBB complaint and they sent me a letter stating it was all my fault. Stay away from this business at all costs!! Absolutely the epitome of bad customer service skills and follow through!!

These people own Lincoln Log homes of New York, which I own a home that the log materials were…read moresupplied back 15 years ago. I needed replacement dormer logs due to a rotting issue on 6 trim pieces. 6 months later after actual measurements were sent with detailed photos of the actual dormers and rotted logs. $623 paid after 6 months of back and forth I receive the logs, WRONG ONES --FULL SIZE SUPPORT LOGS NOT TRIM PIECES AS IN THE PICTURES. However its all my fault!! I pay another $225 for the right cut trim logs which are now installed on the house. I asked to be contacted by the owners Nothing until last week when I received a call from one of the same gals I dealt with and a member of the Stephenson family..." I'll dedicate an hour to this tomorrow and call you with my decision" . Once again no call or email back, TWO WEEK'S AGO TODAY .Probably the worst run business I've ever dealt with! Not to mention rude and condescending! DO NOT WASTE YOUR MONEY WITH THIS COMPANY!!!

We were on vacation in Bolton Landing and needed a few hardware things. This shop is so much more…read morethan hardware! There were many things we did not know we needed! My son wanted a knife sharpener, I wanted some local items for a Christmas stocking exchange that would go to the UK. My sweetheart needed brushes so he could paint the scene. We loved that store and Ron was a really nice person to chat with. This store is a gem!

Love this hardware store- the front part all summer, beach, toy stuff and the back side is all a…read morereal heavy-duty hardware store. This is a great shop, not totally souvenir-y, but also much more fun than a regular hardware store. I assume in the off-season, this is a very useful store for the area.