1. J C Fiber

1. J C Fiber

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Rochester, NY

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J C Fiber

4.0 (1 review)

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Recycling dropoff

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8 years ago

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Waste Management

Waste Management

1.3
(130 reviews)

I have been a private customer of Waste Management for fifteen years since moving out of the city…read moreof Rochester to the suburb of Rush. When we lived in the city, Waste Management was contracted by the city to pick up our trash, too, so essentially I have been a customer for about forty years. For some reason, the company was much better when we lived in the city. For most of the years we have lived in Rush, they have been responsive to our needs and friendly when I had contact with the drivers. In fact a few years back, I was sitting out front, having forgotten it was pick up day, and the driver waited for me to get my trash. However, in the past two years they have missed their pick up more often than in the first twelve years combined. What is more, communication has been terrible. One time they called to say the pick up had been moved from Friday to Monday, so i moved it back down our long driveway, and they came later that day, after I had removed the trash from the street. Recently, they have postponed it by one day for no apparent reason. On the third of July, when everyone else was honoring the 250th of the nation by giving workers off on the 3rd, almost nobody on our street put their trash out, because we knew that they ought to have given the workers the 3rd off and the fourth, but they claim they had trash pick up that day. The should have postponed it until Monday, and moved everyone back a day, giving their workers overtime pay on the following Saturday, the 11th. This week they left a phone message that our trash pick up had been rescheduled for Friday, July 24th, which is our next regularly scheduled pick up date. That is NOT rescheduled in my book; that is FAILURE to complete their contracted obligation, something that has been happening with increasing frequency over the last two or three years. When our family moved to Rush, almost everyone was using Waste Management, so we did the same. I think there are four or five different companies that do trash pick up in Rush. If Waste Management continues the way they have been going, we will be using one of the other companies. The reason I am writing this review here is that they make it really difficult to contact them, and I am hoping they will see this on Yelp.

They inexplicably doubled my bill this year. I have spent a month trying to reach someone to…read moredispute my bill without any success- the online chat remains unanswered, I've emailed without response, when I call there isn't even an option to spend an hour on hold- I'm referred to their non-functional online chat option. I tried going in person, and a very helpful and understanding employee gave me a different number to call- but they don't answer that one either. At this point, I am not even sure how to cancel my service. I guess I am just going to not pay my bill until they stop coming or something. It is absolutely ridiculous.

J C Fiber - recyclingcenter - Updated July 2026

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