Absolutely TERRIBLE customer service! Told ME which county I lived in. Kept telling me I needed to…read morecall Warsaw. Which I did by the way and they were very helpful. I have no idea how they treat the pets inside their shelter but they treat people terrible and would not help a stray IN THEIR OWN COUNTY!

this shelter has nice people working for it. However , we went here to adopt a kitten to expand our…read morefamily & the day we got her she had some sniffles. That has now escalated to her being in an animal hospital on oxygen and fluids. We thought maybe it was something we could have done but it was more than one cat that was clearly sick in this shelter. We thought it was kind of odd having all these kittens with poor immune systems together after seeing some were clearly sick. Maybe it's our fault for getting a sick kitten but we didn't think it would get to be this severe. Also when we brought her back to get her stitches out after being fixed, we brought up the fact how she was sick since we've had her & they only really recommend immune health boosters & the lady working (I didn't catch her name) looked at us like we were gross for having a sick kitty & put on hand sanitizer. Don't sell people a sick cat if you know they're sick. It just creates heartbreak for the family.

They are always helpful and friendly! Their prices are very competitive. We love supporting a small…read morebusiness that has a long standing reputation. The owners are very giving to the community and National needs after disasters.

A small, but great pet store. The staff is very knowledgeable and experienced. The quality of…read moreequipment and animals is superb. This is the place to get fish if you are into aquariums. Very healthy fish.

Great loving people.They are good with service and they will groom and trim your pet's nails.read more

This is what happens when you take your dog to go get groomed at this place my dog was just…read morestarting to like people and now she goes crazy when she see another person since this happened. If I could give this place a negative rating I would! This is terrible how could you do this to a dog and not tell the owners. I also have people who has volunteered there and at the shelter they help with and they abuse there animals. How could you abuse an innocent animal? Please answer me that. Such an innocent animal. My poor baby has to wear gauze around her neck cause they "forgot" to tell us that they nicked her. They denied cutting her neck. Like really? How the fuck could my dog of got that huge cut on her neck then? My dog is not an Itcher she rubs but she has never ever rubbed the underneath of her neck. They lied straight to my face and told me that she got that nick when she tried to bite them, here's the funny part they told my mother that she did such a great job.? So which story is true? My dog has never ever bit anyone my dog is the sweetest little dog you will ever meet. Yes she has a slight social problem but she has never bit anyone. I do not recommend this place at all. I feel so bad for the poor little animals at that store! Someone needs to call animal control or something and get this place shut down. P.s her hair hair cut is the worst thing ever I feel so bad for my fur baby!

1/5 on the fish side of the store. The store manager with blonde hair and stretched ears makes crap…read moreup on the fly just to make a sale. My dad took me here for a B-day gift of a fish. The manager pointed out the most expensive freshwater small (for now) fish, an electric blue jack Dempsy ($35) and said it was a great starter fish, that it's fine in a 20-gallon tall tank, and would be great partners with a school of glo-tetras. Well as expected they killed him not a day later. Turns out this fish is aggressive and gets up to 8 inches which needs a MUCH bigger tank. Returning fish is sketchy at best here. You need to bring in water and the dead fish, which I understand. They then take it back behind the tanks to run the tests, so who knows what is being said in regards to how your water is testing. I wouldn't trust if the blonde guy would do it because he's said such untrue info on fish to me before. If you try to contest or argue that you want to see it they say they cant bring it out. This has happened several times, to the point where I'm done. Which is a shame. They have a decent collection of fish there, and the GM Doug is super nice. Sadly I'm pretty sure he is one of two nice people there. The rest just don't seem to care.

Don't go here to buy worm or any other type of reptile food. I went in today and bought a 50 count…read moreof wax worms. It cost me over $8 after tax and I get home to see there is only 26 worms in the container. Not only is there 26 when I payed for 50 but three are dead. So out of a 50 count I got 23 worms my lizards will be able to eat. Very upset to see this.

I don't shop at Aquarium World often, but I am so thankful for their knowledge and expertise. They…read morehave helped us with problems ranging from an axolotl that needed a new home to an old goldfish with serious swim bladder issues. They never "gate keep" their knowledge or make you feel bad for making some mistakes with proper fish care. They teach you how to do better.

I had a pretty disappointing experience at Aquarium World recently. I returned a few cheaper fish I…read morehad purchased earlier and opted for store credit so I could upgrade to some different species that cost more. That part seemed straightforward at first, but the process quickly became frustrating. When I used the store credit to buy the new fish, the employees working that day--who appeared to be new--started explaining that if the new fish died, I wouldn't be able to return them. What made this especially frustrating is that this policy was only explained to me after I had already paid for the fish. If that had been clearly stated beforehand, I would have appreciated the chance to reconsider the purchase. The new fish were completely different species from the ones I originally returned, and I actually spent additional money beyond the store credit to buy them, so it felt odd to only hear about this restriction once the transaction was already finished. What made things worse was how long the checkout process took. The employees seemed to struggle with basic math when trying to calculate how much store credit to apply and how much change I was owed after the new purchase. It took several minutes and multiple attempts before they finally figured out the numbers, which made the whole interaction feel unprofessional and awkward. Overall, the experience left me with little confidence in the staff's training and customer service. I understand that new employees need time to learn, but the combination of confusing return explanations, being told important policy details only after paying, and difficulty with simple calculations made the visit frustrating. I hope management invests more in training so future customers don't have to deal with the same issues.

Don't waste your time will sit in there for 20 minutes when 2 works helped 1 person asked for help…read morewhen they were finish another person walked up and they never helped me left the store was on nov 29th at 10:00 very disappointed

Horrible condition they have puppies for sale in. Lethargic and sickly, laying in their own urine…read moreand stool. They shouldn't be allowed to sell animals in those conditions. It's heart breaking.

Cool store. Lots of stuff. Small confined spaces for puppies. Front desk staff was rude as hell. I…read morewould not recommend coming here, nor will I tell my friends to come here. Lots of room for improvement.

The reptile part of this shop... where do I start? glass tanks with straight heat sorces some have…read moretwo heat sources on top of their enclosure... little to no water in their bowls, all of the snakes have really bad stuck sheds due to no humidity in the tanks they are laying in the worst substrate possible. One of the ball pythons have stuck shed so badly that its tail is completely curled up & dark brown with stuck shed. The bearded dragons are all dryed out & malnourished. They all look like they have tail rot, they are missing tails only have nubs. This place needs better care.!