Let me start by saying "going above and beyond" is an understatement. During our carpet…read moreinstallation, it was discovered that part of our subfloor needed to be replaced. The owner, Mike Valvano, personally came over to our house on a Sunday to repair the subfloor. That is the kind of service that is rare in these days. In addition, the carpet installation went smooth and looks great!

There is need to look any further for your flooring projects! The Valvano company did a better…read morejob than I could have hoped for. I feel certain that I got the best carpet for the best price. They were very professional and skilled at their craft. I'm an hour's drive from their store and the owner made multiple trips to my home just to make sure I had everything I needed and that everything was going well. He did so much more than I expected. They have great products and a great crew. I HIGHLY RECOMMEND THEM FOR ANY PROJECT!

I began my flooring project last year. The initial salesperson was personable and spent nearly an…read morehour reviewing details. But once the project began, a different project manager took over and it was clear none of those details were passed along. This led to a series of mistakes, including laying the flooring down in the wrong orientation. When I brought this up, the PM argued with me and let the crew continue. By the time the owner and original salesperson confirmed I was right, the flooring was fully installed- incorrectly. They agreed to redo it, first promising new material, then backing out and deciding to just cut the nailed ends of the already-used boards instead. This shortened every oak board I paid for due to their mistake. The rest of the project continued with late arrivals and poor communication. The PM even used the language barrier he had with his crew as an excuse- which is unacceptable and embarrassing in the day of readily available translation apps. Nearly a year later, I had boards buckling and I called them back for a warranty visit. A new employee was again personable and validated that the original work was not up to standards. We had pencil marks sealed under poly, unfilled nail holes, visible ink stamps from the original wood supplier, etc. They agreed to fix it, but once again the PM miscommunicated the process & timing. The timeline he provided was inaccurate, and the crew applied new poly much sooner than stated. Normally quicker-than-expected work would be welcomed, but in this case, it gave me no chance to review their fixes. By the time the poly coats dried, and I could walk on the floors, I noticed more issues, including sealed-over wood-filler fingerprint smudges and a visible thick line of poly drips. They returned, again, to fix these new mistakes and move furniture back. Although the PM had informed us we needed to wait at least 10 days before putting rugs back down, the crew put the rugs in place- another communication failure. He sent the crew back to the house to remove the rugs, and somehow, they rotated the furniture 90 degrees but failed to remove the rugs which was the point of their return. Reaching my limits with patience, I told the PM to not bother sending anyone back out, that we would move the furniture and rugs ourselves. He responded later to tell me he fired his crew, which was completely inappropriate and unnecessary to share. At the end of the day, this is a management failure. Poor workmanship is the result of poor training, oversight, and communication. I would never hire Footprints again. While they attempted to fix their mistakes under warranty, the disruption, broken promises, and half-fixes left me just as disappointed as I was after the original installation.

My experience with Footprint Flooring has been extremely disappointing from start to finish…read more Customer service was poor, communication was inconsistent, and there was no sincere effort to correct mistakes that were clearly made by their team. The only reason I chose this company was because they agreed per our discussions and understanding of the contract, to store my furniture during the job. Despite this, Footprint Flooring rescheduled my project twice, pushing me further out of pocket and disrupting my household. Just days before the rescheduled start date, we reviewed the plan again, which included a storage pod. However, on the very day work was supposed to begin, I was informed that the pod had never been ordered and that I would need to pay an additional $600 to secure one. I immediately explained this was their error and that storage was part of what I agreed to when signing the contract. Unfortunately, neither the owner nor the site manager took responsibility for their representative's mistake. Instead, I was told the extra cost was my problem. As a result, my family and I were left scrambling at the last minute to figure out what to do with all of our furniture. After multiple delays and a significant error on their part, the only resolution offered was an apology and 5% off the bill. The owner emphasized that he was "only profiting $360" and still had to pay his crew--despite the fact that we paid $3,900 for the job (carpet removal, sanding, and staining) and were even charged $300 just to remove garbage. Once the job was complete, no top coat gloss was applied. My furniture was not returned to how it was before they started and they did not clean up after themselves. I had to sweep nails, dirt, staples to avoid injury. There was little empathy, accountability, or professionalism shown throughout this process. Only defensiveness and concern for their bottom line. This was an incredibly stressful and frustrating experience, and I would strongly recommend looking elsewhere if you value clear communication, accountability, and basic customer care.

Left work to meet Matt for a quote at which time a written quote promised next business day…read more Followed up on quote over a week later (as well as my realtor) with no response. If business is too busy to follow up, please do not set appointments. My time is valuable, too.

We hired Matt to do all of the flooring on a new custom house. For whatever reason, he partially…read morecompleted the hardwood floors during construction but did not protect them. When we questioned him, he said it wasn't his responsibility. When it came time for the final color, he told us they were too damaged and had to be redone, at a cost of some $6,000 to us. Since we didn't want to pay for the same work twice, we prepped the floors ourselves so we could avoid this over charge. He also did not follow up on the quality of his carpet installers work, we had to tell him the job had to be redone instead of him taking it upon himself. Finally, left some vinyl unfinished and did not follow through on his commitment to address the transition thresholds. We contacted him several times but he kept giving us one excuse after another until we just gave up. He was fully paid. I think he also runs a contracting service so maybe he's a better contractor??

For it being 2025 your website is so lackluster... No search function, no color selection, no brand…read moreselection.... Horrible experience. Going into the store is much better but as someone who knows nothing about flooring it's too overwhelming!

We were able to compromise and work out a solution with Buddys about our problem. We met with Kim,…read morethe Florence Manager, a fantastic listener with great customer service, to replace the carpet and do 3 other areas of our carpet with a competitive price. For a few days, there were 2 stairs that were the old carpet. My skeptical teenager, who wanted to just keep the old carpet, was convinced that the new carpet was definitely better and similar to the old carpet in our home. I highly recommend working with Kim for all your flooring needs. Thank you Kim!!

Our basement walls were cracking and needed repair; also basement windows required concrete…read morefinishing of sills. Some cracks were large and needed waterproof concrete repair. All walls and built-in wooden shelving required surface preparation and painting. Church's provided a reasonable free estimate and quick turn around time. Family room and bathroom walls and ceiling required spackling and repainting. We were highly satisfied with fast efficient, professional work, done by this friendly and versatile handyman.

From the owner: 20+ years experience.read more