I am a rental property manager and property owner. I have worked with cleaning companies for many…read moreyears. Never in my life have I seen such unprofessional behavior. After purchasing a Living Social voucher I immediately followed the instructions to redeem it. After over a month I still had not received a return phone call or email. I called Living Social who offered to refund my money. I wanted the work done. The company then changed their policy on redemption. The voucher itself stated to call to redeem the voucher. After a month they changed the instructions so that you had to email them. We did this.Then, their phone message stated that they had five slots left in May. Their site stated that they did not have sufficient staff to redeem the vouchers in a timely fashion. They stated that they were hiring to fulfill the vouchers. Why did they sell over 100 vouchers if they could not fulfill their obligations? After writing and calling them many times, they first booked us and then cancelled us because they stated there was a discrepancy in the number of times that we called them. WHAT???? I received an email that leads me to believe I have been discriminated against. They referenced my mother's cancer. Their email was quite unprofessional and I will post it on several servers. They have changed their name many, many times in a short period of time. Their website indicates that they were Diamond Cleaning Services. Read those reviews.I will stop at nothing to bring the truth out about the way this company treats people. First they book a date and confirm and then cancel it. I invite Yelp to review this letter and our records on the number of calls made in an attempt to get this company to honor its obligation. I am nothing short of appalled at their behavior and the fact that they have wasted our time and money and not fulfilled their obligations. Cancelling a voucher because you don't agree with the number of times we called you (there are records) and taking a pot shot referencing a family member's cancer (we told them we needed the cleaning because of this) is beyond tactless. Other property owners have called me and told me that this person went to the Bahamas after selling a voucher that expired in June. If ONE call in over a month had been returned I would feel differently, but having us wait over a month and finding a ridiculous excuse to cancel is not going to fly. I just hope that I can keep up with their name changes. Threatened me with having me charged with criminal threatening because we told her we would go to the Attorney General's office regarding her non-fulfillment. She thinks the AG does not handle consumer complaints. (They have an entire division devoted to it.). Threatened to sue me for slander if I posted this experience. Truth is an absolute defense to slander.Said that I was running a scheme! I paid HER money yet by wanting her to do her job I am engaged in a scheme. Clearly, the most troubling letter I have read on so many levels. Needs to get educated about customer service and the law. Update:I just received a copy of a voice mail wherein this individual states that she was indeed on her honeymoon and lost every single voice mail to her business during the week or so she was there. Since she mentioned nothing about this to me before, she apparently can't keep her stories straight. In sum, I cannot believe she cancelled a voucher because she accused me of lying about my reason for wanting my house cleaned and the number of times I called her, but I now discover that she lost all the voice mails to her business while on her honeymoon. After being told we needed cleaning because of mother's cancer, wrote, "What kind of daughter are you?" when she thought voucher was for my house not mothers. She then questioned the very existence of a mother, even though that name is on the voucher. So, she does not understand concept of vouchers as a gift and feels entitled to judge the worthiness of your cleaning request. Long story short: without even speaking to me she booked the appointment and then revoked it because of the discrepancies in the reason for cleaning and the fact that she does not think mother exists. NO attempt to resolve situation in a rational, decent manner. Not one phone call to me This company wasted my time and money, which I still have not had refunded. Owner admitted on her site that she did not have sufficient employees to meet the demands of the vouchers sold. Why sell vouchers you know you can't service?

I have used Diamond Shine since before they WERE Diamond Shine. This business has grown for a…read morereason. The staff is friendly and courteous. They are more efficient than a chain of cleaning services because they are willing to tailor their service to what you want. When I had a chain service, they had a particular order and way they cleaned. When I hired Alexa, I told her that (for example) my office often looks like a hurricane hit it. Such is the nature of my work from home. A mess, but a mess that makes sense to me. Her staff knows that there are certain times a year they leave my desk alone (even though it looks terrible and they would fix it) because I need it JUST LIKE THAT. They always focus on the things that are important to me -- I HATE cleaning my floors, so they always do those. They are good with my dogs, and sometimes my dogs don't make that the easiest thing. You must be very clear about what you expect and what you want, and you will get it. Her prices are reasonable. I would also add that she is flexible on schedules in emergencies. When I found out the Friday before Thanksgiving that I had to host Thanksgiving, she moved heaven and earth to come give my house another cleaning even though it was not my scheduled week. As her staff grows, she becomes more able to do things like that.

I was very happy with not only the quick response time for the quote, but also the work. Ashley was…read moreefficient and worked very hard to clean my carpets. I highly recommend hiring them for your cleaning needs, especially with the prices they have!

Great value, came home to our clean house and were blown away. Even our teenager's room was clean!…read moreEasy to setup, reasonable fees, and responsive. I would highly recommend. Update: first impression was great, but ultimately dropped us as a client after a few missed appointments. I think she may be having staffing issues, hope things work out for her as the work she did do for us was very good.

Tidy Moose Cleaning Services did a fantastic job cleaning our home! They went above and beyond and…read moreour house looked amazing when they were done. I highly recommend the Tidy Moose Cleaning Services!

Super professional and catered to all of our wants. Heather was absolutely terrific. She did…read moreeverything we wanted and more! She even cleaned our microwave, which we didn't ask for. She was great with our daughter too, which was a sigh of relief. 10/10 would recommend.

the owner Mark is amazing and does an amazing job on our 3 building condo complex! The work he does…read moreis outstanding for the price. Mark truly makes sure that the service is completed and top notch! He goes above and beyond to do a super amazing job! He is always available when called. The service requested is top notch and customer service is top notch!

I needed a cleaning company to clean my house. I tried many cleaning companies before I called Rsm…read moreCleaning they did a fantastic job. I have four huge windows in my bathroom with white shutters and no one has been to clean them well enough until Rsm cleaning came in and now they look brand new. I would recommend Rsm cleaning to anyone who's looking for your house to be immaculate.

We have been using these guys to clean our carpets in our home for 4 years and up until recently…read morewere pretty happy with them. Last 2 times we've gotten pretty substandard service. We put up with it once but not twice: * Carpet was left filthy. Dog hair and grime left on the carpet. Lots of it. * We pay the minimum "3 room" rate ($125). Normally they make up for this by also cleaning our couch and easy chair - usually takes the guy 5 extra minutes. * Cleaning guy refused to do the couch, even though he was in and ready to leave after cleaning the one room in 15 minutes. He said, "I have other places to clean and I'm running behind" * When we showed him the dirt we were able to scoop off the carpet, he said "if you're not happy, just take it up with my manager about making it right" and took off. * We called the manager, mentioned the still-dirty carpet and the couch not getting done. He said, if you want the carpet cleaned again it's $125. * We said, we just had it cleaned today, and it's not clean. Will you make it right? He answered, if you're not happy with us, call another cleaner, and hung up. I guess, sadly, avoid these guys, they have lost their integrity.

These guys rock. We had an overflow of sewage in our basement and needed it cleaned up and…read moredisinfected. Sterling cleaners were super fast, efficient and friendly. Will highly recommend to anyone who needs this type of service.

Assured started out very good but then dropped me out of the blue because they could not handle the…read morejob - the day guests were checking in. Assured did a terrible cleaning job multiple times resulting in my getting bad reviews and refunding money. Assured started coming up with one excuse after another

I use Mitchell and Assured Professional Cleaning to clean my rental property in Andover 3 to 10…read moretimes a month based on the season. Assured Professional Cleaning does an absolutely AMAZING JOB. I trust them completely. They are extremely professional, kind, thoughtful, flexible, and forgiving! I have 5 star status on my rental property thanks to how well they clean the house every week. I can't recommend them enough. I am so grateful to them for all their hard work.

I've always disliked using other cleaning services because there were always different people…read morecoming to clean each time. With Accounts Cleanable, it's completely different--and so much better! It's always the same three people: a married couple and their son, which I love because it's family-owned and operated. They are incredibly thorough, especially with dusting, they vacuum under all of our beds, which so many services overlook. I could not recommend Accounts Cleanable more!

I have been getting our home cleaned by Accounts Cleanable for 3 years now. My husband and I…read moredecided to look for a cleaning company when we had our daughter and we were referred to Accounts Cleanable by someone at my husband's work. They do such a great job and are so personable, that I can't imagine not having them. My home gets a really good cleaning once every two weeks and they are so affordable, I always have an extra cleaning before every holiday or gathering at my home. Accounts Cleanable really takes the stress out of the holiday bustle. I would highly recommend Accounts Cleanable to anyone looking for a reliable and trust worthy cleaning company. It is a family owned and operated small business, so I always know who is in my home and am completely confident that the job will be done beyond my husband and my expectations.