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    J & J Cabins

    5.0 (1 review)
    Closed 7:00 am - 9:00 pm

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    3 years ago

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    Jackson Hot Springs Lodge - Overhead lights over hot springs

    Jackson Hot Springs Lodge

    3.1(37 reviews)
    25.7 mi

    As for feather J I can't imagine anything like that from the owner or reservation person. These…read morepeople are extremely nice and respectful. Always have a great time.

    What could improve? First off, this place could immediately benefit with a new owner(s). The…read morecurrent owner has no idea how to run a business that deals in Hospitality and Accommodations. Both the owner and the woman who takes reservations over the phone who calls herself "Lexi" are completely unapproachable!! I had to state her name because she uses profanity while speaking to Guests. She truly offended me. This is not a UFC/ MMA fighter camp but when this hostile, rude man called me on the phone and referred to himself as the "owner" of the Lodge, was screaming at me and was completely rude! Instead of reasonably talking to me like an adult offering an apology on behalf of his employee, he started to berate me as if I were the bad guy! I seriously encourage everybody to read the other reviews posted on Yelp & Google. Decide for yourself if this is a place that you want to invest time and money in. Initial Complaint: I couldn't get the owner to calm down long enough on the phone to have a reasonable conversation. His intent was to tell me off and that I was not welcome at his Lodge.... ever. The Lodge owners attitude and behavior toward me became my CHIEF complaint. I sent my initial complaint via email to the owner regarding his employee named Lexi who handles Reservations/Cancellations for the Jackson Hot Springs Lodge in Montana. I had to cancel my first reservation but the issue began when I went to re-book for 3 months later. I noticed in an email the next day sent from the Lodge that I was charged for a new Jackson House Reservation when my 1 year credit should have been applied. I took a screenshot of the email. When I called to discuss the error, Lexi told me "quote- unquote" to "quit my bitching"! and that I could "Bitch all I want", I'm not the one who sent the email"! WOW! I asked her what her manager would say if he heard how she was speaking to Lodge Guests like this! She replied with: "well my manager is sitting right here" obviously condoning her rude, disrespectful behavior and repeated use of profanity to me over the phone hence the bad reviews from Guest complaints My experience with both the new owner and the reservation staff was a true and viable experience and it was absolutely horrible. Luckily, I got my money refunded from a non-refundable policy but it is important for all to read about my horrible experience and make a clear and conscientious decision before stepping' a foot on this property.

    Photos
    Jackson Hot Springs Lodge - Upstairs in Jackson Hot Springs bar

    Upstairs in Jackson Hot Springs bar

    Jackson Hot Springs Lodge - Welcoming sign!

    Welcoming sign!

    Jackson Hot Springs Lodge

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    J & J Cabins - vacation_rentals - Updated July 2026

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