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    J and D Leathercrafts

    4.0 (1 review)

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    10 years ago

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    Santana Leather Care

    Santana Leather Care

    3.7
    (66 reviews)
    61.7 km

    I rarely leave reviews, but after experiencing the craftsmanship and care at Santana Leather Care,…read moreI felt compelled to share. As someone who invests in quality footwear and leather accessories, finding a repair service that understands the value--and intricacy--of high-end leather goods is no small feat. Santana Leather Care not only met my expectations, they exceeded them in every way. What truly sets Santana Leather Care apart is their passion for what they do. This isn't just a service--it's a form of art. Their attention to detail, respect for the original craftsmanship, and use of high-grade materials reflect a deep knowledge of luxury leather goods that's increasingly rare to find. If you own fine leather items you care about, don't risk going anywhere else. Santana Leather Care is simply in a league of their own.

    The customer service is friendly, and the people are professional. However, the overall experience…read morehas been disappointing. Service timelines are significantly delayed, and pricing is well above general market rates. I have been waiting over 45 days for a belt repair that I was initially told would take 20-25 days, which is unacceptable. This has been a learning experience for me. After going to another vendor for a similar service, I had the job completed in less than 48 hours. While I've heard great things about this business, that has not been my experience.

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    Before
    Before
    This place is seriously amazing. They fix my shoes in literally five minutes and I've had these for over seven years.
    This place is seriously amazing. They fix my shoes in literally five minutes and I've had these for over seven years.
    Santana Leather Care

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    Atlanta Luggage Repair

    Atlanta Luggage Repair

    3.9
    (63 reviews)
    56.6 km
    $$

    Fixed my luggage and cleaned it too for very reasonable prices. Well worth the trip to repair…read moreinstead of just buying a new luggage

    Samsonite gave me the option to bring my suitcase here in person for a manufacturer's warranty…read moreclaim instead of mailing it in, which sounded convenient in theory. In practice, walking into this place felt less like entering a repair shop and more like stumbling into the afterlife of luggage. Maybe there is a system hidden somewhere in the chaos, but the only places I have seen with comparable levels of clutter were antique stores, thrift shops, and the occasional junkyard. If your suitcase has ever wondered what comes after baggage claim, apparently this is it. The storefront is also easy to miss. The sign mainly advertises leather and shoe repair, with luggage repair seeming like a last-minute footnote. For reference, it is on the left side of the grocery store, near the end of the strip, on the corner. Helpful, because the sign is not exactly doing the heavy lifting. When I dropped off my bag, I explained the issue and the owner made a noise that strongly suggested he had already seen this movie and knew how it ended. His official response was, "we will see what they say." Sure enough, within 2-3 days I got notice that Samsonite would not cover the repair. That meant driving back out to Sandy Springs before the 14-day deadline so my suitcase would not be discarded. I cannot prove anything improper, but I definitely left with the impression that the inspection outcome was not exactly a suspense thriller. Picking up the bag was its own experience. The two employees had trouble locating it, which was not especially reassuring given the sheer volume of items stacked everywhere. I was one suggestion away from joining the search party myself. The whole scene felt like a hoarder's garage sale with a repair counter. While I was there, another customer was picking up shoes and did not sound especially thrilled with either the wait or the quality. From what I understand, this business used to be owned by someone else and operated from a different location. The previous owners retired, and based on both reputation and my experience, the service seems to have gone downhill under the current management.

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    Location
    Location
    New handle in place. Good as new and ready to hit the road again!
    New handle in place. Good as new and ready to hit the road again!
    Outside

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    Outside

    J and D Leathercrafts - leather - Updated July 2026

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