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    J and D Leathercrafts

    4.0 (1 review)

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    The Leatherman Shoe & Leather Repair

    The Leatherman Shoe & Leather Repair

    4.3(27 reviews)
    73.5 km

    Excellent work and speed of return. I take all my shoes there usually for cleaning sometimes…read moreresoling.

    I have been taking all of my Chanel, Gucci, etc shoes and handbags and belts to this vendor. At…read morefirst, he was a kind and attentive store owner. He did excellent work at a fair price. Something has changed and now he gets frustrated REALLY easy and has to be told instructions over and over and over again. He has had some of my items for a while now, and each time I come back either something isn't complete or has to be redone and I have to repeat the exact same instructions from the previous visit. I understand why some items have taken a while, but I know that he is not working on my other items in the meantime because he is "too busy". He is now openly expressing his frustrations with me when it is he who doesn't understand and doesn't write down or remember the instructions. And when giving the instructions I don't feel confident he understands them. While there is a language barrier, it isn't that. He doesn't like to "hear" what you are saying when he is frustrated. Which is almost every time I come to check on my items. I watch other people come into the store while I am there and he treats them like they are royalty. I feel like since I am a returning customer, who brings a lot of high end business to him, he should treat me the same or better! I have a lot more purchases that I was going to bring to him. I will not do this now. I will ONLY bring new items to him if I can't make it to Atlanta due to his customer service. Make sure he gives you a timeframe of when the items can expect to be completed and that he writes everything down and you should be fine, I hope. I will edit this review if his attitude changes.

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    The Leatherman Shoe & Leather Repair
    The Leatherman Shoe & Leather Repair - Awesome leather cuff custom made at The Leatherman Shoe & Leather repair. Love it!

    Awesome leather cuff custom made at The Leatherman Shoe & Leather repair. Love it!

    The Leatherman Shoe & Leather Repair

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    Atlanta Luggage Repair - Handle needs some TLC!

    Atlanta Luggage Repair

    3.9(62 reviews)
    56.6 km
    $$

    Fixed my luggage and cleaned it too for very reasonable prices. Well worth the trip to repair…read moreinstead of just buying a new luggage

    Samsonite gave me the option to bring my suitcase here in person for a manufacturer's warranty…read moreclaim instead of mailing it in, which sounded convenient in theory. In practice, walking into this place felt less like entering a repair shop and more like stumbling into the afterlife of luggage. Maybe there is a system hidden somewhere in the chaos, but the only places I have seen with comparable levels of clutter were antique stores, thrift shops, and the occasional junkyard. If your suitcase has ever wondered what comes after baggage claim, apparently this is it. The storefront is also easy to miss. The sign mainly advertises leather and shoe repair, with luggage repair seeming like a last-minute footnote. For reference, it is on the left side of the grocery store, near the end of the strip, on the corner. Helpful, because the sign is not exactly doing the heavy lifting. When I dropped off my bag, I explained the issue and the owner made a noise that strongly suggested he had already seen this movie and knew how it ended. His official response was, "we will see what they say." Sure enough, within 2-3 days I got notice that Samsonite would not cover the repair. That meant driving back out to Sandy Springs before the 14-day deadline so my suitcase would not be discarded. I cannot prove anything improper, but I definitely left with the impression that the inspection outcome was not exactly a suspense thriller. Picking up the bag was its own experience. The two employees had trouble locating it, which was not especially reassuring given the sheer volume of items stacked everywhere. I was one suggestion away from joining the search party myself. The whole scene felt like a hoarder's garage sale with a repair counter. While I was there, another customer was picking up shoes and did not sound especially thrilled with either the wait or the quality. From what I understand, this business used to be owned by someone else and operated from a different location. The previous owners retired, and based on both reputation and my experience, the service seems to have gone downhill under the current management.

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    Atlanta Luggage Repair - Location

    Location

    Atlanta Luggage Repair - New handle in place. Good as new and ready to hit the road again!

    New handle in place. Good as new and ready to hit the road again!

    Atlanta Luggage Repair - Outside

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    Outside

    J and D Leathercrafts - leather - Updated May 2026

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