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Ivy Rehab Physical Therapy

5.0 (2 reviews)
Closed • 8:00 am - 12:00 pm
Updated a few days ago

Services - Ivy Rehab Physical Therapy

Physical therapy

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2 years ago

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2 years ago

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Heritage Pointe Rehabilitation and Healthcare Center

Heritage Pointe Rehabilitation and Healthcare Center

3.0(2 reviews)
3.8 mi

My son was there for 13 months and aside from the therapists, a few good nurses and a couple aides,…read morehis care was deplorable. Administration does a terrible job with communication, the food is barely edible. It took so long to get my son's diet correct (months) and when they finally did, it was cold with absolutely no taste whatsoever. I walked in to him being fed in a reclining position! He was dropped from his lift 3 times, his peg tube was yanked out during a night time changing! I was later told no incident reports were filed for these things!!! One day he had his roommate's clothes on, and his roommate had his on, as well as being in my son's custom wheelchair!! The mistake was very visible as they were completely different sized men, and both looked strange in what they were wearing. Complaints go unanswered for days weeks and months. The building itself is so poorly maintained, and absolutely filthy. I kept a bottle of Pine-Sol spray so that I could spray my son's bathroom down when I visited, so that I was able to use the faucets to wash him. Often times his roommates feces would be on the toilet the wall and the sink. The soap dispenser was broken for six weeks before I finally got administration to put a new one in. Safe to say, no one was washing their hands, but me! Often times, the same washbasin was used on all four roommates head to toe. I complained about this several times, absolutely horrified at how unsanitary and grotesque it was, and yet it took weeks and several complaints, before it was rectified! My son's clothes were mixed in with the community clothing, although there were signs everywhere saying that I did his laundry, subsequently, half of his clothing went missing, which was expensive. It is a revolving door of staff that spoke very little English, so it was very frustrating for many of the residents as the staff had no idea what they were saying, so naturally couldn't attend to their needs. Literally, call bells went unanswered for over an hour sometimes, while staff were on their phones. My son was fearful of his safety and well being. The final straw was an extremely dangerous situation that could have caused serious harm, or much worse, had I not walked in when I did! BEWARE!!!!

They are amazing and so caring and loving . The guest service are amazing .my mom made so many…read morefriends and are so happy . I would give it 5 stars

Ivy Rehab Physical Therapy - physicaltherapy - Updated May 2026

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