I love how efficient things work. It was very easy to schedule my appointment, and my visit with…read moreDr. Hector Montoya was very good...he is direct and clear, but also adds a very nice human touch to the interaction, making sure I have all my questions answered, providing his clinical, but also personal advice, and giving me clear post exam instructions.

Occasionally, I'll go to this Kaiser Permanente for certain appointments, such as flu shots, COVID…read moreshots, eye appointments, travel vaccinations for exotic destinations, or even to pick up medications. This location has several buildings, so be sure to double-check your email reminder to know which one you should be going to. Luckily, all the buildings are one story, and they have a giant outdoor free parking lot, making parking easy. One downside is that the pharmacy wait can sometimes be a nightmare, so when possible, I opt for mail delivery instead. Overall, I've had mostly positive experiences here, and it's a convenient location for specific medical needs.

This review is for Doctor Kevin Tao!!! He is so amazing and will get the testing down for you…read more If you come here, and get him you are so lucky. I haven't been feeling well since I had my baby in 2020. No one seems to really care either. I just try to remain positive until I have to take a trip to the ER. At times, I lose faith in the health care system- seems like we're just in line for another death case sometimes. And then a doctor like Dr. Kevin Tao gives you a little bit of hope in making you feel like you're okay. 10/10 for Dr Tao.

Worse place to come for emergency. They will make you wait for over 5 hours. They don't give a…read moreshit. Don't come here.

This is a review of just building #4, Shasta building - because it's just for eye clinic (optometry…read moreand ophthalmology. I had an eye exam and it's pretty quick. Love the quick service with the doctor and all the glasses options at the optical center! Plenty of parking, but I wouldn't park closer to the building because there is a lot of pedestrian traffic walking to other buildings on the lot. Perfect for accessories - illl come back for more

I see FNP Silberman who is reliably awesome. She is thorough and listens with curiosity and…read morecompassion. Their lateness policy is a little punitive given that they're so far out and the traffic can be unpredictable (if your one minute past their 5 or 10 minute cutoff they will cancel the appt.), but I get it and the quality of care is worth it. Overall, they are great and I wish they were closer to where I live.

My orthopedic surgeon uses this medical group for billing, and they leave much to be desired…read more Today, I received a phone call just to remind me that they sent me a bill. Not that it was overdue, but just to tell me that I had a balance. They first left a voicemail asking me to call them back. Of course, I thought it was something important but it was not just a waste of time. What a colossal waste of time.

This office did not verify whether labs were in-network for my insurance, and the office manager is…read moreextremely difficult to reach and does not return calls reliably. I went in for a sinus infection culture over 6 months ago, and the sample was sent to an out-of-network lab. This resulted in a large charge that, after speaking with my insurance, I should not have been responsible for. The situation escalated to the point where the lab sent the bill to collections. Because of this experience, I would not return to this provider. Patients have to be able to trust that office staff are knowledgeable about insurance networks and that they will communicate clearly if issues arise. That did not happen here. Overall, this was an unfortunate experience, and I was dissatisfied with both the handling of my care and the lack of follow-up.

Dr. Fong and her team are some of the kindest providers I have ever worked with. They listen,…read moreprovide proactive suggestions and clear communication. I feel like I'm in great hands and getting excellent care for my sinus issues with a team that truly cares about me!

I'm grateful Passport Health exists and that we were able to get typhoid vaccines for our family…read morebefore an upcoming international trip. The staff member we worked with was friendly, but didn't seem all that used to dealing with a nervous 4-year-old. Unfortunately, the experience was quite frustrating because of unexpected consultation charges and a long discussion we didn't ask for. Before the visit, I had already researched the typhoid vaccine and travel health considerations for where we're going. I expected a quick appointment to get the vaccines and leave. Instead, we sat through a lengthy consultation covering information we didn't need, despite multiple attempts to cut it short and move onto the vaccines. We were later charged $369 in "office visit / consultation" fees for the three of us, which was not clearly explained before the appointment began. The nurse herself was pleasant and well-meaning, but the process felt unnecessarily drawn out and somewhat like a pitch for additional vaccines. If the consultation fee had been clearly disclosed upfront, or if patients could opt out when they already know what they need, this would have been a much better experience. I'm not sure that's possible, but I hope Passport Health takes a look at the number of low-star reviews here and makes some change to how the operate.

Sent my son there for a trip to South America (didn't know any better) and they told him he could…read morenot get a yellow fever shot at Walgreens (which you can) and charged him $420 for the shot (vs. $100 at Walgreens). Also charged him $150 for a MMR which he can get for free. The "consulting" fee of $135 basically told him what you can find on the CDC website. This place is a rip off. They didn't even give him any supplies for a $700 bill.

Beware of UCSF Benioff Children's! We went to USCF…read moreChildren's in Shadelands for a minor finger fracture bringing our x-rays with us and a diagnosis from a radiologist.The orthopedic specilalist we saw said he didn't see a fracture but he did a number of xrays just to confirm. No fracture. Shortly after we got a bill for close to $1,000 for the visit. Then MONTHS LATER we got another bill for $867 for the same visit because we were a new patient. We had been to UCSF Benioff with my other child and there wasn't that fee. They were not upfront that there would be a $867 new patient fee when we made the appointment. I have never received a "new patient fee" from any other medical institution in my life. I would highly recommend getting preauthorization before you go to UCSF if possible. OR consider a different facility.

If you ever need to get lab work done for your little one, Connie is the best! My child has gotten…read moreblood work done many times and usually she cries. This time she was so quiet and just sitting there patiently. Connie even sang her favorite baby shark song. If Connie is reading this , you are the best!!!

I had my first appointment at this office today to evaluate my badly sprained ankle. Dr. Varon had…read morebeen recommended to me, but I ended up seeing Dr. Diane Chandler. The office didn't have a lot of availability but squeezed me in due to the severity of my injury. Dr. Chandler was wonderful. She was very patient and a good listener and explained my injury and treatment options - she was also familiar with my recent history/visits to urgent care. She had taken the time to look at my file first. I loved her. Plus, she was on-time for the appointment! The office was small and the waiting room was empty on a Friday afternoon. Much better than a room full of people waiting to be seen. I look forward to coming back. New patients are supposed to do a meet & greet before being seen for a medical condition by any doctor, so it was really nice that they let me set up my meet and greet for next week. They went out of their way to help - and she agreed it was the worst type of sprain - my foot will see a specialist next. Very happy with this office so far!

I Got screwed again. Big big surprise. Once again it was…read moretime for refills on my two blood pressure meds so I don't die. Not narcotics, not anything fun, not anything sellable on the street... just regular-ass blood pressure meds to keep my heart working. I called it in five days in advance of running out. 5 days. When calling it in I was given no push back or any notion that my meds would not be filled. Not a single hint. So after the five days when I'd run out of such meds I went to the pharmacy to pick up my refill. And turns out only one of the refills was sent. They had to give me loaner pills so I don't drop dead. What the hell is even going on with this office? Ever since they became Muir medical group I can't get my medicine refilled ever without some kind of giant hiccup! These aren't narcotics. These are blood pressure pills so I don't croak! This is so insane. The doctors here are very good. I love my doctor! But this office is so screwed up and unorganized, unethical, and doesn't care someone could just die without their meds.... I'm looking for a new dr now after several incidents regarding refilling my blood pressure meds. Enough is enough. Again these doctors rule! But the office has ruined their practice and made it completely terrible. I have family members that go here that have had the same bad experience with trying to get their meds. I have had multiple situations where I need blood pressure meds and they've been so nonchalant and just "they will get refilled when they get refilled" with zero worry about my physical safety. I'm done. Everyone in this office should be examined for termination. This place is a cesspool for garbage and unethical employees. Everything is about dollars and healthcare means nothing at all. If you work here You should all really reflect on the type of person you are and really analyze what you're okay with. Are you okay with a normal guy dying from cardiac arrest over a mistake you made involving med refills? You are all just cool with a dude dying of a heart attack. This office is the worst thing of the worst. I urge you not to go here. Again, the doctors here rule!!!! But the office is run by nimrods.

I have been going to Melissa for over a year now for a few different treatments (ez gel under eye…read morefiller, Radiesse, PDGF under eye treatment) and it has been a GAME CHANGER. Every time she does an impeccable job, and I have regained so much confidence back it is incredible. I was aprehensive at first, but every treatment is so natural looking, most people cannot even tell!! Her work is so subtle yet so impactful. Amazing. Love her. I will recommend her to all my family and friends!!!

Melissa is simply amazing. Went in for a consultation and ended up booking an appt. She's…read moreknowledgeable and not pushy about what she recommends. I got my lips done and they look incredibly natural and like they use to! Highly highly recommend going to her.