fraudulent and greedy owners. my reservation from booking.com apparently accidentally came through twice - same name, same credit card, same everything, including the same comment regarding late check-in in the request box - due to a poor internet connection. (NZ has SO many redeeming qualities that make it perfect for backpackers but access to reliable wifi while traveling is not one of them!) and even though the owners knew I was only one person and left me only one key, and they only asked asked me to pay for one person in the morning, they covertly then charged my credit card for the second booking, even though they knew it was a mistake and did not provide accommodation or services for the second booking - no second bed was reserved and no key was left for that second bed - and they refused to refund me. they took advantage of the accidental second booking to make easy money, and worst, they were completely unapologetic and told me it was my mistake and I had to pay for it - even though no services were provided. if they had given me two beds I could maybe understand. luckily my credit card company agreed this was fraud and deleted the charge. be careful with these owners and their business practices. I would recommend somewhere else. read more