On 28 april 2011 I purchased a new chainsaw from Ivors in Shantalla in Galway. Unfortunately as I believed this was a reputable dealer I didn't really shop around beforehand. The cost of the chainsaw was €370 (down from €390!). On returning home I was informed by a friend that he had purchased the chainsaw in question (Proplus 20'') very recently for somewhere in the region of €200. I didn't believe him 'til I checked around. The exact same chainsaw is available from one outlet in Cork for €194 and was advertised in Heiton Buckley on 17 May for €169. I should also mention that I received the chainsaw without a box, instructions or the extra tools and safety equipment which should come with it.
I contacted Ivors and after numerous efforts finally got to speak to the owner. He was both arrogant and dismissive - he shouted at me that I was paying for the spare parts which he keeps in stock as he was the sole dealer and he had other customers to deal with, bye bye. Of course I since discovered that most dealers carry spare parts. A case of buyer beware I suppose! read more