I had my HVAC system installed just about two years ago, with an extended warranty. I went with…read moreCalloway & Sons solely based on their positive Yelp reviews as my friends really didn't have anyone to recommend. I'm not going to lie: getting this system installed in a home we were living in at the time was not a pleasure and I won't ever go through it again. We had to get the duct work done which is a horrifying mess (there's no way around it) and to Calloway & Son's credit, they did suggest we go with a split system. Live and learn. We also thought we were getting a system with zones which didn't happen and it was never fully explained why, but in these old homes with impossibly high ceilings and two levels, your bills are going to be extremely high if you have one single unit. It is what it is. I certainly don't blame them for that! But on to the most important stuff: the system is pretty good. Again, old house, not the greatest insulation and taking all that into consideration we are comfortable 80% of the year. The other 20% of times are where things are a less than awesome: this year's blizzard and any extremely cold days mean for a very hot upstairs, requiring us to run the window AC unit. And on those blistering hot summer days, there's no way we're comfortable upstairs without the window unit. Again, my house... it's ancient. It wasn't made for these types of systems. Last summer, there was a day in August when the system stopped working on a Friday. I was more than a little disappointed when I was told they couldn't give us a service visit unit until Monday. If you live here, you know it is literally unbearable to not have AC on a summer day. Luckily the very kind lady on the phone worked with us and fit us in. I also now pay for insurance that ensures priority service. I was only able to afford to get the HVAC on the owner's side of my two family house done and that was about 25K. The financing was not great... if I hadn't paid it off ASAP, it would have been almost double that. So try to pay it all upfront if possible. At least the option is there if you need it.

My vent wasn't blowing in only one room. Ricky came out and was very knowledgeable. He assessed the…read moreunit and diagnosed it very quickly. He discovered that one of the duct ties had come loose and he attached it. He explained how the tie and duct came loose and the entire process. I'm a bit more knowledgeable now! He went above and beyond!

Easy to work with, On time,…read moreCompetent, Explained everything very well, Clean, I needed to see invoice before I gave them my credit card which they finally were able to provide.

Needed a quick diagnostic and repair of a "frozen" central air unit. Came out first thing Monday am…read moreafter calling and scheduling on a Sunday evening. After doing a comprehensive check on the system, received a call detailing the findings, and a couple options for the repair. Mighty pleased with the professionalism and quick repair. In fact, so impressed, went ahead and signed up for an annual maintenance contract.

Long story.....do not use them. They have no idea how to properly install an air handler, and I'm…read moreabout to be out thousands of dollars to repair their work and my damaged ceiling and wall AGAIN!

Home warranty company sent them out for a repair and I was quoted 2600$…read more which was installed in 2022. Astronomical right The tech stated that the unit needed to be replaced. So I called another repair company- The price was $150 for a valve replacement and freon.

David came out after I got off work, diagnosed the motor issues, and once repaired, realized the…read morerefrigerant line had worn a linear hole from rubbing on metal. The rain came & he returned in Saturday to finish the job! I have cool air against!! Wahoo! He provided pictures, explained some of the testing equipment to me and priced out the job for repair vs replacement and stuck to it. His prices are on par with average prices in the HVAC industry. There was a secondary issue-rusted furnace part & he came out a couple days later & replaced the part that was under warranty from the original installation. Friendly and i formative service.

I needed to replace part of a furnace exhaust vent. The horizontal run under the house was…read morecorroded, but the vertical riser was fine. David of D&W replaced just the corroded part of the vent pipe, at less than half the cost of other companies who wanted to replace the entire vent. David was prompt, responsive, and neat, and I'm sorry he had to crawl under my house. I would definitely recommend him.

RESPONSIVE! I called, received an estimate, scheduled the repair, work was performed, and they were…read morepaid for services rendered. But more importantly the work was performed professionally and in a timely manner. I'm definitely saving this company as one of my favorites.

From the owner: "We Only HAve One Type Of Customer....Satisfied!"read more

This company is terrible the tech came out hosed outside unit flushed not much out in 10 minutes…read morewhen I said u not checking the attic he said no unless it makes you feel better I payed almost 300 dollars for 2 checks winter/summer they did one and the owner stated they had been out to 3 times before lying spend your money on a reputable AC company

comfort zone is like family taking care of you. my very picky when it comes to AC companies, but…read morethis company was suggested to me by a board member and Director from the Alabama AC & Heating Association. I had a very complicated issue and they were highly skilled and knowledgeable. very fair and to the point.