To Whom It May Concern,
I am writing this letter to let you know what an excellent experience I had with Charles Govea over the phone. I know that people complain (in general) all the time about negative experiences with CS Agents, so I wanted to take a minute to share my outstanding experience with Charles. I am new to Local 12 and had a lot of questions about benefits. Charles was very patient with me and took the time to explain everything in detail and was determined not to let me go until I understand my options, and until he had answered all of my questions fully and completely. I am so thankful that I had him as my CS Agent. I even asked him for his direct line so I could call him directly if I have anymore questions down the road. He informed me that I could just call the 800 number for Member Services and ask for him. Again I just want to say thank you for all your help last Friday afternoon Charles! Your customer service skills are top notch to say the least! Looking forward to doing business with you in the future. Have a great week!
Sincerely,
Jason Lopez
Local 12 Operator
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