Very capable staff who will work with you to accommodate your informational and technical needs. These folk are smart, quick, professional--I've worked with a handful of them, ranging from the millennial 20s through the baby boomerish 50s, spanning every ethnic group possible, over the past week. Have brought to them my various research challenges, and am always impressed with their on-point-ness.
Carrels and rooms, desk computer and printer areas, are pretty clean, as others have said.
If you're not with the university, you need to register as a patron, to get the password and ID# to use the computers. This must be done daily, which is somewhat of a pain, but my guess is that this screening process weeds out the homeless and sketchily non-academic (i.e. online game/gambling or porn addicts), yet allows for community patrons to visit and use the resources. That's a fine line to tread, and they seem to do it well.
Computers are a little on the slow side, and I noticed the one Mac I used got heated up quickly. But that's par for the course, with so many people using them and with most universities not having the funds to keep upgrading computer equipment all the time.
Printers are reasonably priced (I wanna say 8 cents/page?) and located all over the building. Ditto scanners, color printers, etc. To print, you need to buy a print card that gets associated with your ID#, to use their printers, photocopiers, etc., and you must register this accompanying print card with the Library. More screening.
Books and other print resources seem well ordered, though I didn't use those as much as video resources.
Lots of places to sit, study, read, write, etc. Quiet, ordered, peaceful.
There's a cute eco bag for sale at the info desk for some random price (something like $3.21 or whatevs). It's got a pro environmental/pro earth cartoon (or something) consisting of a couple of leaves dotting a lovely vine or tree, but no IUPUI logo, across its side. When I asked about that missing University name, the library staff seemed self-conscious then apologized for their lack of branding. Not ironically, but sincerely. Which says a little about the Midwestern niceness with which academic services are delivered.
Everyone's like that here. read more