I am a trainee of ITSM Academy. I took from them all my ITIL courses, from ITIL Awareness all the way to the ITIL Expert certification. Without a doubt taking these classes has been one of the best decisions of my career. The staff and instructors of ITSM academy are a group of good people vested in your success. The trainers (Drew, Michael) are sharp, fun and very effective. The best part is that they are experienced people in IT so they position this framework in the context of the real world. You come out of this training ready to perform AND apply what you have learned.
Without hesitation I can recommend them read more