Fantastic web app to manage the account. The sitter that has been assigned to me, Autum, is…read morefantastic. On the walk through before our first sitting, she understood right away what needed to be done. Every day she sends a report with photos. It really is so nice to see the pics of my kitties every day when I'm away. Autumn thus far has been available short notice which my previous sitter needed at lest 2-3 weeks advance notice. On top of that, she is cool with coming every other day which saves me a ton of money. I suspect I will be using Fetch! Pet Care's services for a long long time.

Members of the Fetch Team picked up my two dogs, twice a day, and took them to Briones for…read moreoff-leash adventures. My dogs loved it and it so eased my conscious as my work schedule at the time was very long hours. I have also used them on an "emergency basis" when I took sick and a Fetch team member came to my house and exercised a new puppy who needed a great deal of attention. They are wonderful!

I have brought my dog to Happy Hound for over twelve years, after we tried another doggie day care…read more The staff at Happy Hound knows and cares about all the dogs, they have a thoughtful system for placing every dog in the appropriate group based on the dogs' energy level and temperament (mine is cranky with other dogs and wary of people), and the staff (all great) really understand how to accommodate different dogs -- no matter the size, breed or personality. For years my dog was there five days a week as I commuted into the City, and I always knew she was safe and happy there. Really the best facility for boarding dogs. M.A.B.

Update following the owner (Suzanne)'s response:…read more I appreciate the business taking the time to respond. I want to clarify a few points for transparency and for prospective customers considering Happy Hound. My concern was never the existence of a first-day assessment fee, but the value delivered. I have used dog daycares across NYC, Chicago, LA, and San Francisco and have never encountered one that charges more than a standard daycare day for a first-day evaluation. In many cases, the first day is complimentary. That context shaped my expectations going in. When I called to book, the 3:00pm time slot was the only option presented to me by Happy Hound. At no point during booking--or after the tour--was it communicated that the daycare credit would apply the same way regardless of whether my dog attended for a full day or only a couple of hours. Without that clarity, it is entirely reasonable for a new customer to assume that paying for a full day would result in receiving a full day of care. That is where the communication breakdown occurred. I am not disputing the sequence of events shared in the owner's reply. My concern is with the policy itself--specifically, requiring payment for a full day of daycare while not delivering a full day of service when scheduling limitations come from the business. The outcome was that I paid for care my dog did not receive. A prorated refund for the unused portion of that day would have been a reasonable, customer-oriented resolution. Sharing this simply so other prospective customers understand how the onboarding process and policies work in practice.

When I first adopted a shelter dog at 7 yo, he stayed here and was overwhelmed and had anxiety from…read morehis past. The staff here was able to accommodate him and updated me. I trusted that he would be safe with them. I took him to boarding school for two months to fix his past traumas and let him do a one month daycare here afterwards. He seemed a lot better with more socialization. Thank you to wag hotel Oakland for being patient and letting my dog thrive. I would recommend the 30 day daycare if pet parents are busy with their day or want socialization for their dogs

Shame on you Wag Hotel!…read more I scheduled boarding for my dog Hans at your facility back on 1/28 in preparation for a trip to Japan on May 3 - 8, which you accepted on 1/31. However, when we arrived at your facility on May 2nd, the day before my flight to Japan, your front desk staff informed me that Hans' 5/2 - 5/8 boarding was being denied due to him having a heart murmur condition. Even though I've been a loyal customer to you for over 10 years; and that Hans' heart murmur condition had already been noted in your system since 2024; and given that my flight to Japan was less than 24 hours away; and given the fact that your facility waited until I was at the checkin desk in order to inform me of Hans' boarding denial; I was still told that there was nothing that your facility could do and that it was simply following company policy. Luckily for me, I demanded to speak with a manager who then took it upon himself to assist me in finding another facility that would board Hans at the very last minute. So kudos to that manager. However, you should know that he had to make several calls going down your "other recommended facilities" list in order to find a facility that was willing to board Hans on such short notice even with him having a preexisting heart murmur condition. So again, kudos to that manager. So unfortunately, this is how our relationship ends after I've been a loyal customer to you for over 10 years. Policy aside, not only should I have been notified far in advance to my May 2nd boarding schedule, but that I should have also been given an accommodation due to the last minute nature of your notification. It was simply amazing to me to hear both your Manager, and your front desk staff all admit that a notification error had, in fact, been made by your boarding authorization unit, but due to company policy there was nothing that could be done and that Hans would simply have to boarded elsewhere. Obviously, both my years of customer loyalty and the fact that your authorization unit had made a horrendous mistake, made absolutely no difference whatsoever in my situation. So goodbye, and again shame on you Wag Hotel!

We took our 3 month old kitten here while we when to Tahoe…read more Let me just tell you, the facility is top notch. Super impressive operation. The owner Pam is super professional and sent us daily updates of our kitty. This is definitely going to be the place we used to board our pets.

I would highly recommend Critter Pet Care to any pet guardian/owner (even guinea pigs!) Their love…read moreof all animals shows from the lush inside arrangements where cats and dogs stay (separately, of course) to updating the yard with new astroturf for dogs to have more fun playing outside. I am sure my dog would agree as shown by him literally starting to whine with anticipation when we get close to the freeway exit. Pam has also been incredibly helpful and understanding while I continue to learn how to raise my very first dog. I also consider her a bit of a cat saint for all the cats she has helped.

Hands down, Christi is the best dog walker in the East Bay. She is a first a dog lover, who is…read moreconscientious, organized, and thoughtful. Her pack walks exhaust the dogs while being safe and exciting for them. Her dog sitting sets my mind at ease as she knows dogs, her level head and knowledge ensure peace of mind while we are away.

this is also a long overdue review, I have used BARK AROUND THE BLOCK for many years. and…read more her staff are excellent. my dog; Rommel, a French bulldog he absolutely loves walking with her. She socializes the dogs with the group walks offered in the afternoons or morning walk. during the ongoing months The scheduling and communication is excellent ! My dog has improved greatly in all aspects of his socialization as well as his obedienc. Believe it or not for his breed he is so chill now. He loves his group walks! The trails are varied which is fabulous and keeps it interesting for the dogs. I have been extremely pleased with the excellent level of service provided by Bark Around the Block She is deserving of the Best Dog Walker of Alameda for the consecutive years, it has been awarded to her Company!

We were so glad that we got connected with Tom! We needed dog boarding for our four year old dog,…read morePiper, while we are on vacation and we felt that our Piper got his own vacation. Tom sent us updates about how Piper is doing, and we can see how happy he was based on the photos. Piper got to hang out and play with other dogs and went on multiple hikes/walks throughout the week. We cannot recommend this place more!

I did not board my dog. But I got wonderful information from Tom on a variety of things canine. I…read morewrote him because he worked with a partner in the Berkeley Hills who boarded my first German Shepherd. I have a 2 week trip planned in April 2024 and Tom will be my first choice for boarding if I can't find someone to house and dog sit for that length of time. He is just a really nice, informed, knowledgeable guy.

We have been boarding our dog and sending her for daycare to the Barkmont for about 3 years now. It…read moreis a fantastic safe place for her and a good price given other options (many more expensive options don't even have playtime included!!). She always runs right in when we drop her off and we can tell she has a lot of fun when we watch her on the webcam. Her latest stay was 2.5 weeks and while she was exhausted when we picked her up from playing so much she is very healthy and happy. In situations where our travel plans have delayed us in picking her up, they have always been incredibly kind and understanding. We started adding walks to her long stays so she gets some individual outside time in addition to all day inside playtime. I have nothing but good things to report about the Barkmont and they make being a dog owner in the Bay so much easier. I also think they are just really good people, I heard they now partner with local pet rescues to give their foster dogs some socialization and love. Makes us feel good supporting them. Picture is from home but the boarder in question.

This is an updated review. After getting my dog Ollie neutered - we returned to the Barkmont. I…read moreadmit that I tried another daycare facility - with not good results. At the other facility, Ollie for the first time displayed separation anxiety. The first time he did so, I thought he was just a bit nervous. The second time he had that look in his eyes that said, "do not leave me." Recently, we returned to the Barkmont. There was and continues to be a completely different response from Ollie. HE CANNOT WAIT TO GET IN THE DOOR AT THE BARKMONT. He absolutely loves the staff - professionals who are all very loving, kind and tender with the dogs. I should add that Ollie is somewhat of a higher maintenance dog - a 2-year-old 80 lb Samoyed who is an attention hound. I really like that the Barkmont has cameras so that you can log into to see how your fur baby is doing during a stay. The dogs are constantly monitored by staff who are in the various rooms - to ensure that no one gets out of line. Alot of additional services - meals, walks, bath etc. Kirk and Amanda - the owners both love dogs. They have provided in my opinion the VERY BEST DAYCARE FACILITY in the Bay Area.

We were long-term customers here, but our last experience was enough to end that. After our…read moreappointment was cancelled twice, we rescheduled on a day that didn't work well for us (we prefer Fridays or weekends due to work) and arrived late as a result. The new groomer's response was to give us attitude. Our dog is a long-haired Bernedoodle. From the start, the groomer pushed for a summer shave, which we declined, consistent with every previous appointment we'd had. He then said that without clippers, he'd need to charge more, we agreed to that without hesitation. What we did not agree to was a shave. That's exactly what happened. To make it worse, they left his face with long hair, so the cut wasn't even consistent. And then my wife was charged an extra $100 for dematting, on a dog that had just been shaved! Let that sink in. Shaving a dog without the owner's explicit consent is not acceptable. Period. I had to go back and complain before they refunded the charge If you're a returning customer expecting the same quality and care as before, be aware that the previous groomers are no longer there. It shows.

This business is just absolutely amazing! My partner and I took our girl Bear and she came out…read moreliterally smiling. We set an automatic appointment for every month and I am honestly so glad. Definitely the best experience.

Ming has been an amazing addition to our family's and our dog's life! I truly feel like we hit the…read morejackpot -- she is considerate, thoughtful, communicative, knowledgeable, and wonderful with our dog!

Running Amok has been wonderful for our dog, Maggie. Ming is extremely responsible, caring, and…read moretrustworthy, and we always feel confident that Maggie is in great hands. Maggie absolutely lights up when she sees Ming, which tells us everything we need to know. Our dog trainer recommended her after a long search for someone truly high quality, and that recommendation has absolutely held up. Highly recommend.