Great shop and the people were very helpful! I would definitely come again to this place even…read morethough I was just passing through

This place is accommodating enough and nice management, large selection of vape, glass, and tobacco…read moreproduct. Check it out

Great prices, friendly staff, variety of products for smokers and papers. I will go there againread more

Called them looking for what type of options they might have for a specific item. The response was…read moreto come in if I was close. Your shop is in the middle of nowhere, nothing is close. Not interested in supporting a business that can't offer even a nod at customer service.

Next to the river & sooo close to where I like to camp and pan for gold. This shop is open, clean,…read moreand inviting. LOVE THIS PLACE!

Came here recently just passing through. The employee who helped me he had bleach blonde hair and…read moretattoos. I wish I could remember his name. But he was so nice and knowledgeable. He gave me good recommendations. He is a really nice guy and if the rest of the staff is like him then you've got a good thing going! I'll definitely be telling my friends and family to go there for what they need on the way to Tahoe! Keep up the good work guys!

Very disappointed, I don't drive and I live within walking distance, the last two times I walked…read moreover the store was closed. The hours say open until 9pm.I was there at 8:30. I have never had any kind of problem with staff or products. I have shopped here for close to ten years and they always closed 9. The service has always been excellent, until the last month or so. I have no doubt they will iron out the wrinkles.

Me and my friends are frequent customers here I showed up at 9:45. The guy said he closed at 9:45…read moreand wouldn't help me. Friday night. Kind of sucks. Was my favorite shop I'll my of my friends know. I'll find another place.

I tried to park in front of the store, but a man waved at me to roll down my window and told me it…read morewas the owner's parking space. Sure enough, a silver Mustang behind me started honking. I believe the driver was the owner since I've seen that car parked out front several times before. The interaction was an immediate turnoff. Safe to say, I won't be shopping here anymore. It's disappointing because the store is close to my house, but I'd rather shop somewhere that values my business more than a parking space. Update, just called the store to explain the experience and the store clerk had a rude aggressive tone

Lately Very limited product in this store. Good for smokers of tobacco. pipe section is very…read moreminimal prices are steep compared to nearby smoke shops !! however customer service JAY, is always great ! steady ownership and employment. Also Location is good.

Great place. Nice clean shop and the employees are helpful. I would recommend this place!read more

I stopped in the Cool Smoke Shop looking for migraine relief. A very kind man (I assume to be the…read moreowner) recommended some topical CBD products and even offered me a bag of ice, as I was using a sticky popsicle to numb the nerves misfiring in my neck. The products I purchased were very reasonably priced, especially considering the extremely high quality. My total was only $30. As soon as I got to my car, I applied the topical cream and the bag of ice and felt immediate relief from my debilitating pain. I will be back to Cool Smoke Shop time and time again due to the incredible customer service, product knowledge, and huge variety of products available. I highly recommend this store to anybody passing through the area.

Great smoke shop and even better people. Friendy service and a very comfortable environment. If you…read moredon't see what you need Paul will work to get it in for you. The whole staff is friendly and knowledgeable. Highly recommended especially if your on the divide no need to waste time and money driving into Auburn.

The service was awesome Gavin was cool, the strong silent kind of like cop vibe but just a man who…read moreloves his job.! He got straight to the point after a couple fake chuckles to his buddy or coworker taking off Gavin came in to take over helping me. I had called about a bubbler (water pipe) and necture collector in one to be blunt its a bong shaped as an egg and you get really fat rips off it and i love the water involvment when i smoke because its natures filter! any rate there definitely super sick! so down to brass tax Gavin didnt have to do any shitty sales gimmicks with me i was here to get the aleaf platinum tree perc in BLUE!! so sick aleaf glass is so pretty just way to fragile! that being said Gavin gave me a discount for homie hook up buy also because there were only 2 quarts nails and not a ceramic in the box. I was very satisfied with the price as they were like more then half then what was on the Aleaf's website and like 25 dollars compared to the shitty smoke shop by my house in Folsom... that being said longer story short it broke when I got it out at my house i was pissed! It looked fine in the smoke depot maybe I hit a horrible California but still even then that glass should hold up. I went in as soon as I could the next day and lovely gal running the cash register her name was Nicole I think anyway she was super polite and 15 minutes of bs back and forth and calling Gavin and Gavin getting all pissy for some reason telling me off pretty much light weight he's like- NO I TOLD YOU the old smoke shop credo you break it you buy it and all sales are final..! Doesn't everyone know that!???? in my book that's bullshit. Peace in particular bad craftsmanship! I refused to accept the word no hell no I wouldn't budge so the owner was super chill. Super cool coming back to me and recognizing that I had not used it she took it back even with Gavin being butt hurt haha JK. I doubt anybody has the charm or charisma that I have so don't bet that they will take every piece back but the gesture was super cool thank you guys at smoke Depot. I will be definitely recommending five stars for sure. -Bad Andy