I have stored for many years and at many locations. First Colony Self Storage is by far the nicest,…read morebest maintained facility I have ever experienced. I cannot imagine that there are better property managers anywhere than Robert and Nancy. Every tenant gets VIP treatment.

I have been a customer of First Colony Storage for many years. The Managers Nancy & Robert have…read morebeen above and beyond helpful. Great people to work with. It is always clean and secure. Thank you Carl Carson

Frank has been an amazing help in our move. You can really tell he takes pride in the facility and…read morehis job. Major Kudos, and Thank you Frank! :)

I went to check out getting storage for the first time this week. So many decisions to make…read more The manager Heather was such a great help. A wealth of knowledge she is. Heather took me in the halls to look at 2 different sizes of units. This place was so clean. I liked that everything was inside. I know I made the right choice when I came here. We will be moving our stuff in next week. Thanks Heather! !!

I rent a storage unit from CubeSmart on 6403 W Orem, Houston Texas for a few months which I closed…read morethe weekend because I no longer needed it. But let me tell if I ever need to rent a storage unit again it will be this location. The manager Persephene and the other young lady that works there are both kind, friendly and courteous. They answered all my questions about locks, security, etc. The units are neat and clean. You have excellent assessibility to any unit from the time you enter your code to walk in to your unit. If you need a storage facility this location is Par Excellence Top 10. Thank you Persephene for assisting me. Priscilla

I must leave a positive review about employees Meagan------ & Hailey Ruiz.. They are quite a good…read moreteam. They make an honest effort in explaining the few fees charged. A couple of times I put off making the drive to go into the store to make a payment. The messages left are not the least bit offensive... my bill, my bad, not theirs. I appreciate that. Friday, I expressed to Hailey that in my old age, I'm getting paranoid about going to my unit, alone. That sweet girl offered to accompany me. I'm so happy to know that customer service actually means something to her. I've changed my mind about relocating my things to a different storage company that's closer to me. Hailey will be there and my things and I will be fine!

If i can give this place no stars I would. This has been the worst experience I have had with…read morePublic Storage and hope never to have to use them again. Predatory practices, Bullying tactics and tone deaf staff, constant calls from multiple facilities in that area not the particular location that I rented from. Voicemail is all you get and then they call you back and leave weird messages. Prices never the same, my storage increased by 50 dollars and sometimes even higher depending on how they are feeling I guess because I've never experienced that type of arrogance before. Even trying to get corporate you can't reach them, there are so many prompts until you give up on trying to reach a human. Everyone is sorry you experienced this or that, yet nothing has changed. It is a storage not a home why are you charging like someone is living there and applying fees by the 3rd is insane and again I am storing not living in there.

Rates will go up after a few months. They have advertised spaces for lower rates than what you are…read morepaying so clearly new acquisitions is all they care about and not retaining their paying customers. It is storage - nothing special - offer the same as everyone else climate control and different size spaces. Will be looking for a new storage place.

We love Lou!! She was friendly and professional. She showed us multiple units and was very patient…read more She had a nice vibe and made us feel comfortable.

I have been at this location (Hwy 6 @ Glenn Lakes) since 2015 and have two 10 x 30 units. Started…read moreas Locktite, then Cube Smart and it is now Extra Space storage. Never had a single issue with management - Until Tamika. She seems to have big corporate aspirations but totally lacks in customer service. Today I was at my storage space looking through some fabric books to take to an appointment. My overhead lights are out so I plugged in a light (outlet right next to my unit) so I could see. Here comes Tamika. "You have to unplug the light. It is a fire hazard". My overhead lights are out! I need to see. "You can't work here". I need to pull some stuff from my storage and I need to see. I got nowhere. And this isn't the first time. I have asked for someone from corporate to contact me. That hasn't happened. You try to call corporate and it routes you back to the local business - and Tamika. I am going to have to look for another space because of one employee.

If I could give a zero rating, I would. When I went to get my Christmas decorations from the…read morestorage, there were RAT DROPPINGS everywhere! There was no food in my storage and no reason for the rats to have taken over. I was so disgusted. I called the storage company to ask them some questions. They never returned my call. Thankfully, I had insurance, but that is a whole process within itself. I canceled my storage and moved out, but I continued to get a bill. I need someone to return my call!

My business had grown to the point I needed a storage building…read more The rate was good. Got the space crazy easy. I like the ease of the rental. When I got to the facility it was somewhat clean. When I got to my building the space was ok. There a mouse that ram from one space through mine to the next one. Now I know you can't do away with mice. But I was not expecting that within the first 10 Seconds. The trash can was all over the place. completely full and looks as if it had not been emptied in a while. The trash was out into the driveway. This was on the first day. There are holes in the fence not sure why. I don't want to bash the business. I want to stay with them. I just hope the facility can improve some things. I was a customer here years ago and actually in the same building and it was a nice facility. The facility has Bluetooth gate opener so you don't have to have a remote. Synopsis: Price is good/fair Facility needs a little sprucing up and some care shown. Never have seen on-site management. Fix holes in the fence for security.

I am so upset about the condition of my storage room. I had my Movers. We are all ready to move in…read moreand the storage room is in horrible condition. The roof is falling in the insulation is showing how embarrassing to rent someone a storage room in this condition I highly recommend no one attempt to get a storage room at this location. In touch with anyone there is no one at the front desk another person who has a storage room said there's no one ever at the front desk to talk to. The service is horrible.

I don't not recommend this specific storage unit! There is…read morea terrible worker, an older woman with red hair that will constant come and ask if we are vacating the storage unit. Even if we are moving boxes in or out. I mention several times I am already paying the unit and will keep paying it. She has scoffed at me, and she continues to keep asking the same question. If we are moving things in she makes comments under breath. This is the worst storage unit to keep. You will be asked during every visit if you're vacating the unit and will be harassed.

Stay away. My rate has gone up 60% in 18 months. Been through 3-4 price increases. They aren't…read moretransparent with their pricing.

Very clean and the people working these are great!! On a hot day the third floor can get get pretty…read morewarm as the a/c isn't keeping up it seems

I realized I never reviewed them even though it was almost two years ago. But they were great!…read moreAnswered all my questions and the cost was clear and within my budget. They showed up on time (even early) and did everything quickly and efficiently. I felt bad because my new place didn't have the AC on (annoyingly) but they still worked and even worked around the two guys still working on my apartment (because my apartment wasn't ready even though they said it would be). Great service and I'm planning on using them again when I move soon!

Santiago's Team was first class…read more Good: - Showed up on time. - Great attitude from all the team members. - Handled with care. - Efficient with time. Bad: - None. Tip: - I would recommend using multiple people for a higher hourly rate. This was move 1 out of 2. Hope the 2nd round is just as smooth. Overall: I would recommend using this moving company.