iSmash claim to be the "UK's Leading Tech Repair Specialist", but it doesn't even appear that they can get their own name right. A more appropriate name for the business would be iScam.
I purchased a screen protector from iSmash in July 2020, I thought the pricing was very reasonable as the pricing started at just £20. I was told about their "Screen Protector for Life" scheme, where if you pay an extra £10 it insures your screen protector to cover for unlimited claims of accidental damage, however, they refused to honour this policy.
I have been trying to visit the store regularly for the past month only to be told "We don't have any in stock", the cold, unapologetic staff member never showed any understanding of my issue, she seemed more interested in getting me out of the store empty-handed than actually trying her best to resolve my issue or even apologise for being out of stock.
I was recently told that they no longer get screen protectors in for older devices as frequently and they might never get a new screen protector in, considering the iPhone XS Max was only released in September 2018, I wouldn't say it is so old they should stop getting accessories in for it.
I seem to be always served by the same female staff member in-store, who always seems to deliver the worst and rudest service I have ever experienced in a store.
iSmash refused to refund me the £10 premium which I paid to get the Screen Protector for Life policy, and they also refused to provide me with a new screen protector, meaning I'm left for pretty much nothing from my money. I would never do business with them again. They are happy to take your money but when you actually want the service you will pay for, they simply couldn't care less. I don't know how they have a license to operate as repair specialists for many companies and even have a store in the Manchester Arndale! 1* read more