Despite being the only bank on the island where I live - I am now really considering joining a better, larger bank on the mainland.
I've found most of the people working here to be unfriendly and often rude, service to be inconsistent, and I get lectured when I make what they consider a large withdrawl, but they refuse to tell me what they consider large and when I need to let them know ahead of time....
Then there is the fact that they are notoriously bad with wire transfers - yet they charge fore redoing a failed transaction - charging over and over again if they make a mistake. How is that OK?
They seem to treat some customers as adversaries, rather than as customers. I'll give two starts rather than one, as there is one very nice teller who is new to the band, and is always pleasant to work with. read more