What a wonderful surprise. This new hotel is lovely with local touches in the art work and…read moredesign. Beds were comfy. Room was super clean. All hotel staff were exceptionally friendly and helpful. As a bonus we had a nice view of the lake.

Excellent experience. I highly recommend this hotel. Very clean with friendly and helpful staff…read more The location is great, walk to local restaurants or pack a picnic and sit by the beautiful lake. Swim in the summer or ice fish in the winter. The staff at the hotel welcomed our two small dogs and even left treats for them. My whole family felt pampered!

My wife and I recently stayed at the Northern Inn and found the accommodations and staff to be…read moreextremely welcoming and first class. And at an extremely fair price considering that it's right across the street from Green Lake and within walking distance of every little shop and restaurant in town. If you're looking for a fun getaway just two hours west of the cities, this is the place to stay.

This hotel was right by the lake in a beautiful town and we were so excited to get a last minute…read moreplace to stay that even offered a jacuzzi in the suite. However, we paid a lot of money for this suite, so we were quite surprised when walking in, as the only nice thing about this room was the said jacuzzi. Definitely was not the worst hotel i've stayed, just was not necessarily worth the amount we paid.

Well maintained & super clean. Pricing is great for vacationers. And the location is awesome!read more

This was the third time we stayed at SureStay Best Western, Spicer, Mn. Our prior experiences were…read morevery good, hence, the reason we chose it again this third time. This experience was not as great. I made our reservation on line and was pleased with the pricing, as I received our confirmation receipt. When we arrived at the hotel we were given room 102. We proceeded to the room and the door lock did not work with our key (the light would turn green but the handle did not work). We went back to Rosie to let her know and she looked in the system to find a new room. When she found us a new room we asked what the price difference would be and she said the computer was not reflecting a difference. We accepted the new keys and did not have an issue until check out. When we received our bill we were charged an extra $100+. We spoke to the front desk who then called the manager. We waited patiently as we knew the manager would set the billing right. Needless to say, the manager did not set it right. The manager stated Rosie told us the price difference when she changed the room, which was NOT the case. Bottom line, when we reported the broken door and we were put in a different room if there was going to be a price difference we (as the customer) should have been given the option to decide if we wanted to accept that room or....I guess, wait on someone to fix the door. I definitely will be more selective next time around when choosing a hotel as I feel the integrity of the staff and mostly the manager were tested this time around and they scored below average on my scale of customer service.