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    Dickerson's Lake Florida Resort

    4.3 (7 reviews)
    Open 9:00 am - 6:00 pm

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    SureStay Hotel - Spicer By Best Western - SureStay by Best Western Spicer

    SureStay Hotel - Spicer By Best Western

    4.3(3 reviews)
    5.3 mi

    Well maintained & super clean. Pricing is great for vacationers. And the location is awesome!read more

    This was the third time we stayed at SureStay Best Western, Spicer, Mn. Our prior experiences were…read morevery good, hence, the reason we chose it again this third time. This experience was not as great. I made our reservation on line and was pleased with the pricing, as I received our confirmation receipt. When we arrived at the hotel we were given room 102. We proceeded to the room and the door lock did not work with our key (the light would turn green but the handle did not work). We went back to Rosie to let her know and she looked in the system to find a new room. When she found us a new room we asked what the price difference would be and she said the computer was not reflecting a difference. We accepted the new keys and did not have an issue until check out. When we received our bill we were charged an extra $100+. We spoke to the front desk who then called the manager. We waited patiently as we knew the manager would set the billing right. Needless to say, the manager did not set it right. The manager stated Rosie told us the price difference when she changed the room, which was NOT the case. Bottom line, when we reported the broken door and we were put in a different room if there was going to be a price difference we (as the customer) should have been given the option to decide if we wanted to accept that room or....I guess, wait on someone to fix the door. I definitely will be more selective next time around when choosing a hotel as I feel the integrity of the staff and mostly the manager were tested this time around and they scored below average on my scale of customer service.

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    Dickerson's Lake Florida Resort - resorts - Updated May 2026

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