In April 2022, 4 years ago, Hilo Air installed 3 mini splits and a used central condenser with…read morewhat we were told was a 10 year warranty in our home for just over $8,000. This April, almost exactly 4 years later, the system was leaking water and not working. Technician came out, said the coil was leaking. Was here for 2 hours. I asked him what we owed. He said Hilo Air would send us a bill, but it should be about $250 to $300. Hilo Air said the condenser was now 5 years old and past warranty because it was used and we needed a new one. For $7,000. The cost about doubled in 4 years! But that price included the service call. OK. When I asked for a separate bill, they said the service call would be about $378. Today, May 7th, I told them we could not afford a new system, we would go without A/C, and to please invoice us for the service call separately. The new invoice showed the service call now cost $403. For 2 hours of the Tech's time. Hilo Air is not the same company it used to be. I cannot recommend Hilo Air due to their ever changing price quotes. I believe they are using any excuse to gouge their customers. In my opinion they cannot be trusted. Do not use.

BEWARE!!! Hilo Air…read moreappears only to care about being paid. Not concerned with actually providing good service. SPOILER: Hilo Air and its technicians/workers along with its owner appear to only care about being paid and are not concerned with providing actual quality service to customers, despite my attempts to communicate the numerous issues to management and the owner. Series of events went as follows: 1. Scheduled a first visit to troubleshoot what the issue is with my AC unit. 2. FIRST visit - technician came out and did some tests and left me with the impression that everything was working and then left. Only to find out a week later that we needed to order a part. I was surprised. Spoke to Mitch about this and told him I had no issue with paying for a part I needed, but there was a communication breakdown with the tech. 3. SECOND visit - technician made a mistake in the quantity of refrigerant put into the AC unit. Checked for leaks. Did not communicate well what was expected to happen going forward. Did not specify needing a 3rd visit. 4. THIRD visit - Technician (Abner) showed up late. I called Hilo Air's office and talked to Mitch. He hadn't heard from Abner. Abner then told Mitch he was going to be late when he was 30 minutes away and 20 minutes late to my schedule appointment. Prior to this visit I made it clear that I was frustrated to Mitch and did not want to have a 4th, 5th, 6th visit to fix an issue that should have been communicated clearly what the problem was and needed in the first 2 visits. Note - Two rooms are attached to this AC unit. One had issues, the other worked. By the end of the visit the technician had left me with both rooms not working properly. Technician shows up 90 minutes late. He (Abner) finds out that during his second visit he had to redo the refrigerant portion of work from visit #2. I communicate to Mitch that I am not paying for the extra time and work for the technician to REDO his work from the 2nd visit. At the end of the work day around 3:45 I caught the technician looking to leave without properly informing me what the current temperatures were in both rooms. He put away all of his equipment and did not appear to have the intention of showing me the issues with the AC unit and the two rooms. He had caused a problem with the room that was working and wasn't going to show me the issue. I had to ask him to bring out his tools to measure the temperatures in both rooms. This interaction was recorded where the technician admits (Abner) that he doesn't know that is wrong with the AC and that he doesn't know why the temperature is outside of the normal operating range it is supposed to work at. His short term solution: Run the AC over the weekend. At the end of this visit I immediately called Mitch at Hilo Air and told him what transpired and told him I was not going to pay for this 3rd visit and the portion of the 2nd visit that the technician (Abner) did incorrectly as well. Mitch informs me he will find a solution to get me up and running with my AC (Friday). Monday comes, Tuesday comes no call from Hilo Air or Mitch. I call them and ask Mitch what do we do as I'm not happy with having to be forced to schedule a 4th visit. Note - This 4th visit that was scheduled was essentially an extension of the 3rd visit described above. 5. FOURTH visit - Technician comes out and tests temperatures and a few things and tells me we need to install another part. At this point I tell him I don't want to schedule a 5th (yes a FIFTH visit) to fix my AC unit. And to have Mitch call me because at this point I'm not happy. 6. I email Mitch my series of notes, issues, and inform him that I want to know what I am being billed currently as we are now on the FIFTH visit. 7. I respond with my notes above to which I am forwarded to the owner of Hilo Air. 8. A week goes by and no one responds to my email. I reply again/forwarding the email to the owner again. 9. I get a bill in which I do not agree with. 10. I reply to the owner and ask him to call me directly on my cell phone. 11. He doesn't call me, doesn't want to know the context of how things played out, but resorts to glossing over my issues that are accurate documented on my end with audio and video recordings of his technician and instead does the following: The owner of Hilo Air tells me if I have a problem with their company that I should call another AC company. The owner also tells me he is doing me a favor by not charging me for the 5-6 hour visit (3rd visit). Condescending email. I intend on paying for the portion of the bill in which I believe I should pay based on the service that was provided. My AC still has not been fixed after 2-3 months of back and forth with their technician, owner, office manager etc. My conclusion: Hilo Air AC is primarily concerned with billing hours and not too concerned with hearing their customers out before passing judgement. BEWARE!

Where do we start with the professionalism and humility of this man called Alani? Well first, he…read morehad the experience and knowledge to contradict the placement of the septic tank as per plans for a home I am building in Kaumana. Following it would have compromised the integrity of the septic tank since the location was in a low lying area prone to flooding. If not for his insistence and prior experience to relocate the septic tank to higher ground, it prevented a future catastrophe from happening. Two, my lot is in a flood zone and as such needed to be strictly adhered to by Fema protoco. I hired survey engineers to measure the exact level of excavation required and Alani followed them to the letter. I doubt anyone else would have gone the extra mile he did to make sure that it met all the government requirements. Do I recommend Alani? One 1 hundred percent!

Alani Bulldozing cleared 3 acres of heavily forrested and uneven terrain in Mountain View. In a…read morevery short time, the entire area was cleared, graded, and terraced, with an acess road around the property line. What was once a forrest, now looks like a giant park. I was very impressed with his work ethic, professionalism, and his obvious pride in his work. He was very easy to work with and flexible in the changes we asked during this time. I highly recommend them!

We used Naea and his crew on numerous occasions and we could not have asked for a better team…read more Very dependable, skilled, respectful and very professional. Arrived on time. They got the job done in no time and even cleaned up the area and left no trash residue. We highly recommend Naea and his crew!!!

Hawaii Island Waste-Junk Removal provided outstanding service. They arrived on time and quickly…read moreremoved multiple beds and a large amount of debris from my property. The entire process was smooth, efficient, and completely stress-free, leaving my home noticeably more organized and clutter-free. Naea and his team were incredibly professional and maintained excellent communication before, during (when needed), and after the service. I highly recommend their services.

Great quality work completed by Robin and his team. Been wanting to get this little project of…read moregetting some ceiling fans install in our house (all the bedrooms and living room). Robin was very professional and Tina helped me with any questions on selection of the fans, pricing and working with us. Highly recommend Big Island Home and Garage for small and big projects.

We recently bought a new home and needed to do some renovations converting the garage to a living…read morespace, building a full outdoor bathroom, leveling the entire back yard and build a free standing carport from scratch, Husband and wife team, Robin and Tina are exceptional in their work ethic. They do an amazing job and most importantly, they think ahead and on behalf of you. When you work with contractors or handymen, very often, you have to supervise and watch their every move and tell them what to do. Not with Robin and Tina. You're hiring and working with thinkers because Rob is an attorney by training and Tina has been an entrepreneur her whole life. This combination means people who have the ability to see the big picture and also know how and what it takes to have the little pieces in between all fit to bring to life what you envision for your build outs. They are incredibly reasonable in their pricing and they don't nickel and dime you for every little thing. Honestly, we are so incredibly lucky to have found them.

Our contractor used Hirayama Brothers and they did an OK job. But they messed up some things. All…read morethe wall switches have a second switch that does nothing! We asked, and they said "one switch was for a fan light, and the other for the fan." Well, all our fans use remotes, so just need one switch. But did they ask us if we were going to use remotes. No! And then they wired the range so the wire didn't allow us to push the range back all the way. Dumb. We have solar with batteries, and even after we told them what should be hooked up to the batteries if the power goes out, they got it wrong. And some other issues that didn't make sense.

Bottom line - they quickly responded to my call for help, very professional, very thorough, got the…read morejob done and a reasonable charge. I was shown exactly what the problem was and how they fixed it. Above all, they were very easy to work with!

Top End Services installed a fence and gate on our property. Daeton and his team did exceptional…read morework. Great quality, attention to detail, value, and meticulous prep/execution was all around great.

All the rain lately has been TERRIBLE for my driveway, reached out to Top End Services and before i…read moreknew it i had a couple loads of drain rock delivered and some cap material, now all of my vehicles can park without getting stuck, the bill was so fair and the work was so well done that I'm going to have them do my fencing because i lnow its going to be done fast, done right, and affordable thanks again!

John Gonsalves of On The line Fencing was a man of his word. I needed 3 sides of my yard fenced. I…read morehad gotten 2 other quotes and felt as if they were promising the sun and the moon but I worried I'd be left with an unfinished job that was over promised and under bid. John impressed me with his no nonsense bid. The job began very soon after I accepted the proposal and made the deposit. The job was done with quality and promptly as his crew were hard working, on time and on task. They also installed a automatic solar-powered gate mechanism and I am quite happy with it. I HIGHLY RECOMMEND John Gonsalves and On The Line Fencing for your fencing needs.

Working with On The Line Fencing was an absolute pleasure! The work was outstanding and…read moreprofessional in every way! I cannot be more satisfied and I truly cannot say enough about John and his crew! I never thought I'd be excited about a fence. Hands down, the only company to consider! The price was right and the service unbelievable. My yard was fenced in two days!

We had Robert of RAD Builders enclose our condo patio, install 4 windows and a front door…read more The quality was excellent and timely. I will definitely hire RAD again when needed!!

After our Dad passed a little over 2 years ago, we find it very difficult to find anyone in or…read moreclose to Ka'u to do any home/remodeling work. After a few frustrating months of asking & calling every contractor I could find around the island, it was such a relief when Robert from RAD Builders responded within a day and then offered to call me to talk about the work I needed done. Not long after, he visited the house to get check out the bathroom/shower that we needed fixed and to provide me with the quote. Throughout the process all the way to when the work was done, Robert kept me well informed and was always prompt and thorough when answering all of my questions and concerns. Robert worked with us based on our set budget and the overall quality of services we received exceeded our expectations. We are grateful that we finally found an honest and reliable team that will help us keep our family home strong & taken care of as my Dad would have wanted. We've already requested for another quote to get more work done on the house so definitely looking forward to working with Robert again. So if you're looking someone do some fixes/remodeling for your home, I recommend you call RAD Builders. Thank you!