This is what happened when renting these scooters.
We were in town for a family wedding at a friend's house on
the outskirts of Santa Fe. Since we all didn't fit in one vehicle, we
decided to rent the 2 scooters for the weekend. We picked these up on
Friday mid day. Saturday was the day of the wedding and my partner rode one
scooter to the wedding while I went with my sisters and the bride. After an
hour when my partner was not at the wedding in time for pictures, we
discovered that my partner's scooter had broken down and stopped running
while she was riding it to the wedding. Luckily she was able to eventually
get a hold of one of the other guests (we were all taking pictures) to have
someone come rescue her. It was a terrible occurrence for our family (where
we had traveled from all over the country), not to have my partner there to
celebrate. She finally made it after the ceremony had started. She parked
the scooter and called you guys to pick it up.
Since we were occupied with the wedding and reception the remainder of
Saturday, we did not use our one remaining scooter until Sunday morning,
when we were going to meet all the family for a final brunch before taking
off to the airport. The remainder of the family went ahead while I cleaned
the house for the bride and groom's return home from their wedding night. I
went to leave our rented Casitas and sure enough, I couldn't get the second
scooter to start. Being that we were in a remote area above Canyon Rd, I
could not get cell coverage and had to walk 45 min. to get coverage and have
my partner come rescue me. Unfortunately, this meant we missed the brunch
and saying goodbye to our family in time so we could get to the airport.
I am so unhappy that I took the chance and trusted this company with these
awful scooters. While the staff refunded me only half my rental for the
weekend ($150 refunded off of original $300), the greatest disappointment
was missing these once in a lifetime moments with my family.
I am so utterly dissatisfied with the service and the fact we were not even
refunded the full amount of the rental for the inconvenience read more