For years, I've put up with the sour, scowling front desk staff, but today I had the pleasure of encountering office manager, Teresa. I have been dealing with constant pelvic pain for 7 months. Today it is so bad I can barely move. I called to reschedule and was told it was a $50 cancellation fee. I know I can't make it. If I could, I wouldn't have called there to reschedule. So I ask that she have Donna Bowers, the PA I saw there call me. I was told the doctors don't call. I said, well I know she doesn't have anyone there at 10:40 because if you fill the appointment, then you have no reason to charge me $50. Could you have her call me then? By this time, I'm bawling, clearly in distress. Keep in mind that these are supposed to be mental health professionals. I told her you deal with emotionally fragile people. How are you going to feel if you do this to someone else, and they do something that can't be undone? She said that's why we have you come in. I said I'm not able to. She said this conversation is done and she hung up on me. read more