I have been going to Icare for years. the lady at the front desk is wonderful, unfortunately the…read moremedical professional (supposedly) I saw today was less than stellar. I know what is wrong with me and I know what medication works for me. she insisted on doing a Covid flu swab even though I have NO symptoms of that. however I allowed it because she said otherwise I couldn't be treated. when that came back negative she wouldn't prescribe augmentin which is the only thing that works for my sinus infections, stating that they had been flagged for writing too many antibiotic prescriptions. HOW ISTHAT MY FAULT? when I told her amoxicillin doesn't work for me she then stated she didn't think I had an infection at all. then WHY BOTHER SWABBING ME AND WRITING A PRESCRIPTION FOR AMOXICILLIN? she got very condescending and talked down to me. I will not be returning nor will any of my family members.

My son went in to get a strep test. It's been 64 minutes and counting. No one else came in or out…read more Good thing we didn't come for plasma or CPR!

Came in early in the morning to have labs done. Front desk lady was super nice and efficient. When…read moreI got called to the exam room, learned they don't do labs and EKG's there. Medical personnel apologized profusely for the mix up. Definitely not their fault. Definitely my fault for assuming and Google's fault for suggesting the place. But overall a pleasant experience and polite staff, even super early in the morning. I especially like the option to reserve a spot online too.

Went to this office today. Was disrespected ,the PA kept asking me why I'm there ...my doctor had…read moresent me. She told me there is nothing she could do for me. Talked down to me as if I couldn't understand what she was telling me. I was made to feel very uncomfortable. Wasted my time and money going there. Would give zero star if available.

Came in with chest pain they took blood and then made me sit back in the waiting room. Do not…read moremonitor me or anything. They are absolutely worthless at this place and I'm getting no answers and all the nurses are sitting around eating junk food instead of doing their job, this place sucks.

I went in for a Lymes blood test and a complete test was not performed (did not do the reflex…read morebanding test). My doctor could not determine if I have Lymes disease based on their tests and I needed to get a new blood test. Will most likely not be going back to this place.

Came here as I was suffering from a nasty virus. I had, also, began to experience some numbness on…read morethe left-side of my face. I had a call with a nurse who was fearing it was the beginning of a stroke but I was not convinced it was stroke related; it seemed virus related. The wait was a bit long but I was shown to a room in around 1 hour where they administered a COVID test: that came back negative. The PA came in, Kaitlyn, and she was excellent. She did not perform any stroke tests but had me do a lot of facial movement. Kaitlyn felt that my facial numbness was tied to the virus and it was Bell's palsy. There was the small risk that it was tied to a stroke so she transferred me to the UPMC hospital across the street. It turned out Kaitlyn was 100% correct and the ER at UPMC confirmed that diagnosis.

Waited in waiting room for over 30 minutes, woman at the desk was rude when the links would not…read moreopen on my phone. The. I waited in examine room for another 30 minutes, listening to staff play loud music and singing, finally opened the door to see 3 PAs sitting there, had to ask if anyone was going to see me. PA that did see me was nice and attentive, however stated she would send antibiotics to my pharmacy which never happened. Try to call numerous times only to get automated answering prompts, left messages three times, never received a callback. My pharmacy called them also and never got a person to talk with, mind you these where hours that they where open. Terrible experience, not to mention they delayed patient care by not sending scripts to my pharmacy.

Online waitlist, easy to follow queue posted, and healthcare professionals that want to find a way…read moreto urgently give you care! With a severe poison ivy reaction, I jumped online to see how UPMC-GoHealth works, as I usually would go to MedExpress in the past. To my surprise, you can grab a spot in line online before you even arrive. With 30 minutes to wait, I could relax at home and just show up when it was much closer to my turn. To expedite things even further, you can take photos of your ID and insurance cards and fill out all paperwork before you even arrive! When you do enter, a kiosk allows you to check that you are there and that's it! The nurses were able to quickly get me a steroid and help to provide care... urgently! This is a huge upgrade over the old ways of MedExpress.

Care quality was lousy. Poor bedside manner, failed to properly examine me and basically had me…read moreleave $50 poorer with absolutely zero help. The receptionist is nice. That's about it.