I have been going to Icare for years. the lady at the front desk is wonderful, unfortunately the…read moremedical professional (supposedly) I saw today was less than stellar. I know what is wrong with me and I know what medication works for me. she insisted on doing a Covid flu swab even though I have NO symptoms of that. however I allowed it because she said otherwise I couldn't be treated. when that came back negative she wouldn't prescribe augmentin which is the only thing that works for my sinus infections, stating that they had been flagged for writing too many antibiotic prescriptions. HOW ISTHAT MY FAULT? when I told her amoxicillin doesn't work for me she then stated she didn't think I had an infection at all. then WHY BOTHER SWABBING ME AND WRITING A PRESCRIPTION FOR AMOXICILLIN? she got very condescending and talked down to me. I will not be returning nor will any of my family members.

My son went in to get a strep test. It's been 64 minutes and counting. No one else came in or out…read more Good thing we didn't come for plasma or CPR!

Came in early in the morning to have labs done. Front desk lady was super nice and efficient. When…read moreI got called to the exam room, learned they don't do labs and EKG's there. Medical personnel apologized profusely for the mix up. Definitely not their fault. Definitely my fault for assuming and Google's fault for suggesting the place. But overall a pleasant experience and polite staff, even super early in the morning. I especially like the option to reserve a spot online too.

Went to this office today. Was disrespected ,the PA kept asking me why I'm there ...my doctor had…read moresent me. She told me there is nothing she could do for me. Talked down to me as if I couldn't understand what she was telling me. I was made to feel very uncomfortable. Wasted my time and money going there. Would give zero star if available.

Son's girlfriend went to ER after bad fall down stairs and was having problems remembering things,…read morepain in her arm and had an Instant hematoma forming on lower back. Was aggressively pursued for upfront payments while in teeth chattering pain. So stressed about situation that she denied critical xrays due to demands of payment and left. I would not ever recommend this hospital to anyone.

The intake and back office personnel are the issue with this facility. Be prepared for games,…read moretyranny, and BS. Billing is not clear and they are very rude when you are requesting LEGALLY required breakdown.

Rilan G. Was literally fantastic. He heard my concerns, was communicative, great attitude. If I…read morecould request him every time I would. And the blonde at the front desk! I was a little weary because of the previous reviews, but that was the best urgent care experience I've had. Thank you!

If it were possible to give negative stars, they would receive 10 less than zero from me. Do not…read moretrust the "UPMC" branding of the facility because the quality of the facility, staffing, and care are not the same at all. Go anywhere except to "UPMC-GoHealth Urgent Care." The receptionist was exceptionally RUDE and unprofessional. She complained about my being there to sign in, despite the office being open. A person who came in a few minutes after me was turned away even though the waiting room was empty and it was still 30 minutes before close. I did not see or hear any other patients while I was there, so backlog does not seem to have been the problem. The receptionist area was unclean, and so was the waiting area. I spoke up when I heard her complaining to another person behind the window that I was there and was yelled at by her. Note: I was there because my insurance provider asked me to go there to ensure I was not having a heart problem; being yelled and treated horribly by the front staff does not seem a good entrance into a health care facility for anyone. Background on the symptoms was that I felt some twitching and discussed with my insurance's nurse line beforehand whether it could be muscle strain/spasms or if I should be seen. The care I received was very rushed. EKG probes were later found still attached. The doctor told me I was having a major heart attack and needed rushed to an ER. A triage nurse at the ER shortly after read the print out and said it did not indicate anything was wrong at all; and later the ER physician said there was no need for me to been referred t there either: all tests were fine, including the print out from the urgent care facility. I could not recommend UPMC-GoHealth Urgent Care to anyone. Please go anywhere except that facility, your health could literally depend on it.

Quick service -- able to make same day appointment online. You can just walk in, too. On this…read moreSaturday, at 11:30am, only one person ahead of me. Checked in the kiosk. Greeted soon after with Allie taking my vitals and info then immediately after by Lisa who checked me out and prescribed medication. In and out within 30 minutes. Great experience all around.

I've had to go there multiple times over the last few years. Some other places look at patients as…read morean inconvenience. The people here actually care about me and they give great service. They know what they are doing. If I get hurt and need to see a doctor, this is where I go.