I took my car in to Irwin last year because the front end had been making a weird rocking noise, and was making a lot of noise when I went over bumps. It had also been stalling a bit when it was idling and when I was accelerating. I asked them if it was time for spark plugs and to check the shocks and struts. I was told that shocks and struts were good for 100k miles and that the rocking noise was "normal for GM" cars. I was told the spark plugs were also good for 100k miles. After having my car "hooked up to the computer" overnight they said there were no issues and that I probably had gotten "bad fuel" from one of the stations in town. They advised me to do a fuel systems cleaner and that I should just do that myself because it would be much cheaper than what they would charge. A couple months later my window stopped rolling up and down. My car is still doing the same things. I take it in again. Was told again that the shocks and struts are good and that there was no issue. The fix for the window was not covered by warranty so I had to spend over $300 for them to fix that. Fast forward a year, to today. My car has now been at the dealership here in Oklahoma City, Smicklas, for a full week. It had a separate issue with the coolant tank, but while it was there I said, again, that it makes a lot of noise when I go over bumps and that it continues to stall occasionally, even though I've now done a couple of different cleaners over the course of the last year. Guess what they said? That the shocks and struts were worn, and the joints were loose on the sway bar in the front end. All said and done, $1100 in repairs that Irwin told me were not necessary for another 30k+ miles. So after my car has been there for a week fixing the coolant issue, they call me today after a test drive to tell me - you're going to love this - that the engine stalls when it's idling and accelerating. Faulty coils and spark plugs that are 12k miles overdue because their supposed to be changed at 60k miles. About 6-7k miles before I took it to Irwin to be told I had probably just gotten bad fuel. ANOTHER $350 repair that I've driven 7-8k miles on when it should have been taken care of last year. Fifteen hundred dollars worth of repairs that Irwin decided not to bother with, instead opting to charge me over $300 so I can roll my window up and down. But I didn't purchase a car from them, so I guess they can't be bothered to make almost $2000 in repairs. read more

I took my car for repair and the check engine light has been on since. It continues to have issues. I took it back and all they did was reset it so the light would go off. It did come back on. Without giving all the details, just know if you need your car repaired this is not the place to go! It is now called Vance Auto. read more

Dishonest! The Business Manager does not honor what the new car sales manager says after the vehicle is sold. I can only imagine that would be even worse with a regular salesperson. I am not out $826.96 to repair the 4 ugly holes in the front bumper of a brand new vehicle that they installed the front bumper license plate bracket on. Although the New Car Sales Manager (Manager, not just a salesperson) told me (I have the texts and voicemails saved and archived) he would authorize payment to repair and tell me where to take it, he called today to say the Business Manager would not honor his word! Worst dealership and example of dishonesty, lack of integrity, and POOR customer service I have ever experienced buying a new vehicle (I have purchased 16)! read more

Service department is lost. They will book a service, confirm your service, but will have it all day and never get to it because they weren't aware that you needed it serviced. Even after you drop it off, and tell them why you are there, about the scheduled service, and when it was scheduled for. ( BY THEM) You show up nine hours later to pick it up, and it hasn't even been moved from where you parked it. So not only do you have to have it back , but you have to arrange another ride to and from and arrange for another day to just get your vehicle serviced... OR not???? read more

My friend is 89 and a widow. She had never dealt with a car salesman in her life. She went out to get the prize the Irwin car dealer sent out in an ad saying 'free prize' she went out to claim her prize and the salesman asked her if she needed a car and she said she would like one, BUT she could not afford one, and stated she was on Social Security and didn't have money left over. She stated she was here for the free prize. He said he could make it so she could afford a car and put her in one that she loved. Again she told him she could not afford it again he said he could make it work. He would give her $1,000.00. After 5 hrs there she drove home the 2018 car thinking she could pay for it. This is sooo sad. Beware of car dealers.. especially the ones that push too hard!! read more