I took my car in to Irwin last year because the front end had been making a weird rocking noise, and was making a lot of noise when I went over bumps. It had also been stalling a bit when it was idling and when I was accelerating. I asked them if it was time for spark plugs and to check the shocks and struts. I was told that shocks and struts were good for 100k miles and that the rocking noise was "normal for GM" cars. I was told the spark plugs were also good for 100k miles. After having my car "hooked up to the computer" overnight they said there were no issues and that I probably had gotten "bad fuel" from one of the stations in town. They advised me to do a fuel systems cleaner and that I should just do that myself because it would be much cheaper than what they would charge.
A couple months later my window stopped rolling up and down. My car is still doing the same things. I take it in again. Was told again that the shocks and struts are good and that there was no issue. The fix for the window was not covered by warranty so I had to spend over $300 for them to fix that.
Fast forward a year, to today. My car has now been at the dealership here in Oklahoma City, Smicklas, for a full week. It had a separate issue with the coolant tank, but while it was there I said, again, that it makes a lot of noise when I go over bumps and that it continues to stall occasionally, even though I've now done a couple of different cleaners over the course of the last year. Guess what they said? That the shocks and struts were worn, and the joints were loose on the sway bar in the front end. All said and done, $1100 in repairs that Irwin told me were not necessary for another 30k+ miles.
So after my car has been there for a week fixing the coolant issue, they call me today after a test drive to tell me - you're going to love this - that the engine stalls when it's idling and accelerating. Faulty coils and spark plugs that are 12k miles overdue because their supposed to be changed at 60k miles. About 6-7k miles before I took it to Irwin to be told I had probably just gotten bad fuel. ANOTHER $350 repair that I've driven 7-8k miles on when it should have been taken care of last year.
Fifteen hundred dollars worth of repairs that Irwin decided not to bother with, instead opting to charge me over $300 so I can roll my window up and down. But I didn't purchase a car from them, so I guess they can't be bothered to make almost $2000 in repairs. read more
