A lot has changed at this practice in the last year.
Where I was once able to get a same day appointment with Dr Rose, I now have to wait until next day to get in with someone else. At least, I did until I was terminated, by an ignorant physician that wasn't 'mine'.
They are sitting on paperwork for my autistic son, and denying him treatment he needs (flu shot and behavior therapy continuation and transferring records to a pediatric practice.)
I'm angrier about that than being terminated for not having my anti-anxiety medication show up in a urine test. Turns out having 4 cups of coffee right before a urinalysis testing a water soluble medication is a bad idea, but dr Lobb, who ordered the test did not know or care that it was water soluble. He also ignored the top of the lab that stated not all medications would show up in the sample as it was not very dense, and finally, he refused to do a blood test at my request. I had to do my own research to calm the anxiety and panic kicked off by the negative results of the test the anti anxiety medication. He had no interest in helping me. Ironically, my visit that day was not even FOR that, and was a "first available" and he was not even my physician.
They began assigning patients to Dr Lobb from Dr Rose based on who was "last seen" without TELLING me a new policy was in place. My son's care has been compromised because of that policy. Dr Rose is a good doctor, but you can't get to see him even if you've been a patient of his for two years unless you schedule your appointment far in advance, and if you accept a sick visit with Lobb or Risser, you lose Rose.
I was considering leaving this practice because neither I nor my son could get in with Rose same-day. We saw NP Bell) for several months prior to my wrongful termination as a patient. (You just DON'T tell an anxiety patient their anti anxiety medication isn't showing up and turn them loose with no explanation, yet Lobb did exactly that!) They held his behavior therapy paperwork for two weeks after many calls from the BT place and myself, requesting the return of completed paperwork before saying they wouldn't fill it out at all. It sat on Dr Lobb's desk, and he was unqualified to fill it out bec he doesn't actually know my son. He diagnosed my 8 year old with a "verbal learning delay" because he was unaware of the autism diagnosis when he entered the room.
The office is always crowded with patients. They have most people fill out an iPad on each visit, yet I only touched an iPad twice, somehow it was waived or overlooked whenever I was checking in.
Tl;dr
I have never been so disappointed by a medical practice. They used to be really good. The office staff was also very kind. Now, they are just too busy to display the care they used too. read more
