I don't usually write reviews, and I understand every experience can be different, but I felt…read morestrongly enough about this one to share.
I initially called this company simply to get a quote/estimate. Instead of answering my question, the receptionist immediately asked for my address and availability and scheduled me for a service window. I had to clarify multiple times that I did NOT want to commit to anything yet, as I was only looking for an estimate and didn't want to risk being charged. I was eventually told that a technician could come out and provide an estimate before any commitment to service or payment.
The technician did arrive within the scheduled window, which I appreciated. However, things went downhill quickly. Instead of trying to open my garage door using the interior switch, he forcefully pushed the door open. As a result, my garage door is now completely stuck open when originally it was only about one-third open. This alone was extremely frustrating.
From there, the interaction became very uncomfortable. I was at work and had arranged for my father to meet the technician, since I wasn't home. I made it clear that I was only looking for an estimate and was not prepared to make a same-day decision. Despite this, the technician repeatedly pressured me to decide immediately, saying he had other customers to get to and he cannot wait around.
He also made comments that were very off-putting, such as saying my job was "too small" (under $300) for him to come back another day, and that the company would not return if I didn't agree to the service on the spot. This completely contradicted what I was told when I first called. At one point, when I asked reasonable questions about whether fixing just the pulley could lead to other issues, he became impatient and dismissive. He kept repeating that he "already gave you your two options, change all parts for $525 or just the pulley for $250" and "wouldn't know until he fixed it," even though I was simply trying to understand my options.
He also said things like, "Did you look at our website? We have over 500 5-star reviews," which came across as dismissive rather than reassuring.
To compare, I called another company later that same day and specifically asked if I could get an estimate and decide later. They had no issue with that and told me I could absolutely call back when I was ready.
To be clear, the price quoted here was not bad. My issue is not with the cost but with the experience. The technician's attitude, the pressure to make an immediate decision, and the way my situation was handled turned what should have been a simple estimate into a very negative experience.
I'm sharing this so other customers know what to expect.
