I scheduled a residential shredding service for one 65-gallon bin ($500 service) and the entire process has been extremely frustrating and poorly managed.
The company arrived early for the initial drop-off and then refused to return on the correct, scheduled date. I clearly communicated the proper pickup date, yet they showed up four days early and then refused to leave the empty bin as requested. Despite multiple attempts to resolve this, the situation only became more difficult.
Customer service has been equally disappointing. I was placed on hold for over 30 minutes simply trying to confirm cancellation, and even then, no one could provide a clear resolution. The representatives I encountered were unhelpful, dismissive, and showed little concern for correcting their company's mistakes.
For a premium-priced service, the lack of coordination, accountability, and basic customer care is unacceptable. What should have been a straightforward transaction turned into an ongoing hassle that is yet to be resolved.
I would NEVER recommend this company based on my experience. ZERO STARS!
Plot twist - the rep gave them "Karen" as my name. Professional they are NOT ! read more