Grove Lawn Services worked in our yard several times a month for the last 5 months. They generally…read moredid a good job with lawn and garden care, and were knowledgeable. Their work was excellent, and the yard looked great! The value seemed reasonable. They have a website where you can post special requests, see receipts and future dates to work, and the payments are taken out automatically. They did several extra projects for us, such as planting new flowers and plants. Good suggestions were made to us. Originally we rated them with a score of 5.
But there were several issues recently which were upsetting. There were several instances when we were told in person or in an e-mail that a specific project would be done on the next visit, and we would prepare the materials, then were told when they arrived that the project could not be completed, and that we would need to schedule a separate day for it (at an additional cost). We thought it was just a communication problem and starting posting a request on the website each time there was a special project, in case it needed to be completed on a different day.
On our original walk through, we asked that everything be left as it is, and just trimmed. Several months ago, one bush which had always been round was formed so that it is now a square shape. We sent a text about it, and also mentioned it in person. No response. Then later, we gave Alex a picture of what it originally looked like and wrote a note asking that the bush be trimmed so that it looked round again. The response was that we did not tell him right after it was cut (which we did), and that we had not specifically specified that it be cut round on our original walk through (we had said not to change anything, as there were many different plants and bushes in the yard, and we could not specify that each needed to be kept as it was), and that the workers would always ask before changing anything (they did not ask). We were told that a specialist would need to be brought in to fix the problem. No apology was given, and it almost seemed as if we were being blamed, when the workers were the ones who had cut it into a square shape and had not asked us about the shape before cutting it. This would have been a minor issue, but instead turned into a big upsetting problem.
Also we had been told that there would be a one hour arrival time window. They did send several reminders of the one hour arrival window, and a text saying when they were about an hour away. After several months of arriving within the one hour window, then for the next few months, the actual arrival time was always after the one hour window. Then we asked if the arrival time window could be changed to accurately reflect the actual arrival time, and were told that there was actually a four hour time frame, and that workers would sometimes run later than other days, and the time frame was not changed. We had never heard that this company had a four hour time window before, and would not have hired them if we had known. This also was a minor issue which could have been resolved easily.
All of these issue could have been easily solved, but became larger issues because the responses and lack of apology.
We decided to go with another company after these issues. We do not recommend Grove Lawn Services.
