I plan to write to Lark Hospitality Group as well, but wanted to share my experience here first as…read morea caution for future guests. This review is not based on an actual stay, but rather on the booking and customer service experience leading up to my planned visit. I had never been to the Northeast and was excited to plan a trip to Boston and Cape Cod for the Fourth of July holiday. I began planning in April and was particularly looking forward to staying at the newly renovated Shore Haven Inn (formerly Beach Breeze Inn in Falmouth). Based on the photos and marketing materials, the property appeared beautiful, and I booked a four-night stay several months in advance. Two days before my trip, I received a notification from Hotels.com that my reservation had been canceled. This came as a surprise, especially after I had already noticed that the full payment had been charged to my account. With the Fourth of July being one of the busiest travel weeks in Cape Cod, this left me scrambling to find alternative accommodations at the last minute. I contacted the inn directly to understand what had happened. I was informed that the reservation had been canceled because the renovation was not yet complete. While I understand that construction timelines can change, I was disappointed by both the timing of the cancellation and the lack of communication leading up to it. Unfortunately, my experience with customer service was equally disappointing. I was directed back and forth between the inn and Hotels.com regarding my refund. When I contacted the inn again, there appeared to be confusion regarding my payment, and I had to make multiple efforts before the charge was located and refunded. What prompted me to write this review is what I observed after arriving in Cape Cod. Despite the cancellation, I proceeded with my trip and secured one of the few accommodations still available for the holiday weekend. While in Falmouth, I drove by Shore Haven Inn and was surprised by the extent of the unfinished renovation. The property appeared to be far from completion, with visible construction work still underway and building materials on site. Given the condition of the property, I am concerned that reservations were still being accepted and payments processed when it was evident that the inn would not be ready to accommodate guests. Renovation delays happen, but guests deserve timely communication, transparency, and proactive customer service--especially when travel plans are being made months in advance. For anyone considering a future stay, I would recommend confirming directly with the property that renovations have been completed before booking. The inn may ultimately become a wonderful place to stay, but based on my experience, I would be cautious until operations are fully up and running.

From the owner: Don & Joyce Filiault bought the Inn in 2002 and with Walt Sullivan, the Innkeeper, began a long…read moreprocess of renovations and enhancements to the Inn. We are very family friendly and also a great place for a couple get away.

Always a wonderful stay at the most lovely inn!…read more We have been coming here for a decade now. Just a wonderful getaway. Clean. Priced just right, and a great morning breakfast. No negatives whatsoever.

"The devil is in the details"…read more Inn on the Sound is a true gem on Falmouth Sound. Each well appointed room showcases exquisite attention to detail. Clean, pristine, with super comfy beds, views looking out on the water towards Martha's Vineyard. Gorgeous grounds and terraces to relax and enjoy delicious breakfast served every morning. The baked treats each afternoon are splendid. Warm friendly host Debbie and staff go above and beyond to enhance your stay. Feels like home. A winner in every way! *5 easy breezy stars*****

The website for the Captain's Manor Inn does not do it justice…read more Planning a reunion with college girlfriends and selecting a place sight unseen was a bit nerve wracking. Any worries or concerns that I may have had disappeared the moment we pulled into the drive. From the impeccable landscaping to the timely and friendly greeting from the Inn owner, Pattie started the weekend off perfectly. She was both warm and inviting. She took the time to show us her beautiful property and all of its personalized, beautiful features and amenities. The rooms were spacious, impeccable and adorned with all of the luxuries you may want for a comfortable stay. The housekeeping crew left the room spotless and tidy each day as well. Watching Pattie work and care for her guests make the stay just that more special. She truly cares about her guests comfort. My friends and I were able to enjoy her delicious, homemade breakfasts (we could have done better of keeping her informed of any culinary preferences but she was able to accommodate a few reasonable requests). She has truly thought of every detail---from coffee/tea/filtered water access all day to homemade cookies ! Sitting on the veranda together whether in the evening or morning after breakfast, we were able to settle in surrounded by trees and enjoy one another's company. We loved it so much we are thinking of making this an annual visit. Thank you, Pattie for creating the perfect environment for us to laugh, talk and create memories until our next reunion!

I have such mixed feelings about this place that I feel bad writing this review, but maybe it'll…read morehelp so here goes nothing. The property is well-maintained and clean. The rooms & common areas were tastefully decorated. My only gripe is that there is no fridge in the room. We were allowed to use the main fridge in the kitchen, but it's shared with everyone and can't be used while breakfast is going on, so I had to plan ahead if I wanted to take a drink out for breakfast and, obviously, it wouldn't be cold as a result. Mini fridges in the rooms would be great! They also had great toiletries (e.g., shampoo that doesn't make your hair feel like hay.) Service: This inn is run by husband and wife, Pattie and Randy. Pattie seems very well-intentioned and was helpful. She greeted us with a smile, answered all of our questions, had ferry tickets ready for the Vineyard, and was happy to provide recommendations for things to do, how to get to places, and so on. She was the quintessential innkeeper. Breakfast is served every morning and was delicious. Pattie was meticulous about dietary restrictions, which the three of us who had some very much appreciated. As a pescatarian who has been served clam chowder with bacon (after a lengthy convo about not eating meat) and had numerous encounters with people who don't understand that chicken is not a vegetable, I am grateful for people in the service industry who take dietary restrictions seriously. I didn't feel like I needed to ask her about every breakfast item to make sure I wasn't inadvertently eating meat because it was clear that she was already on top of that. They have about 6-8 tables out on the veranda and the innkeepers made sure that everyone would be seated promptly and with their entire party. Sounds great, why the hell did you only give it three stars? Randy. When I first met Randy, I thought he was funny in a deeply sarcastic way. Problem is, it quickly became clear that the sarcasm was mostly just him being rude and judgmental. Some examples follow but they're certainly not the only uncomfortable interactions we had with him: (1) when asked what kind of juice we wanted, both my husband and I said orange. He told us we were unoriginal. (2) when we disclosed we were going to Provincetown for whale-watching and walking around town, he told us he doesn't appreciate his guests doing that. His GUESTS, who paid a little under $1700 per couple for three nights at this place, were all vaccinated (and provided proof of such) and regularly wear masks, especially in indoor spaces had to worry about whether or not he approves of our vacation plans. In fact, when we first checked in, I wore a mask the entire time. I only took it off after noticing that Pattie wasn't wearing one so I figured they were comfortable with us not being masked because they had proof of our vaccine status. All the other guests also did not wear masks. (Writing reviews during COVID is bizarre.) I get his hesitancy (somewhat): we visited in late August of 2021; there was a COVID outbreak in Provincetown in early July of 2021. It was contained and Provincetown has been strictly enforcing masking since then. Plus, this outbreak was related to the Delta variant, which isn't unique to Provincetown. They never told us before we checked in that they were so concerned about Provincetown. We had already purchased tickets to whale-watching and weren't about to throw away $65/pp because the host of the place we paid to sleep at night didn't like it. If COVID is that serious of a concern they should either (1) warn their guests explicitly about these restrictions before booking or (2) not run their business during COVID. By the way, Provincetown was awesome. Loved whale-watching & Commercial St., while touristy, isn't depressingly so. I highly recommend a trip there! If you go, The Lobster Pot should absolutely be your lunch stop! (3) on the day we checked out, I saw Randy and asked if Pattie was around so that I could provide her with my credit card. Randy went to the entrance where there was apparently a bell to summon Pattie. I was next to the bell. He could've easily walked to the OPPOSITE side of the counter to ring the bell. Instead, he told me he likes to keep about 8' of distance and had me move to the other side of the room so he could ring said bell. I get social distancing and am happy to abide, but don't make your guests feel like lepers. He could've asked ME to ring the bell, or told me WHY he needed me to move. Instead, he told me he needed the 8' as he moved towards me so I could get out of his way. It was awkward and uncomfortable. One of my friends started wearing her mask--despite that neither Pattie nor Randy wear masks in their inn--because she also felt like he was being really judgmental and treated us like walking COVID hotbeds. (4) it seems they don't pay employees well? Randy made some comments about how they can't keep their help around b/c the gov't providing unemployment

I'd love to give you a review of a fabulous stay here. However when attempting to get information…read morein line with planning a family event with about 20 people and inquiring about booking the stated minimum of ten or more rooms, I was met with a complete unwillingness to even provide me with a quote, simply a response saying that I would have to pay in full and it would be 100% nonrefundable. Funny because I could book rooms on other booking sites and not have this. We'll take our business elsewhere to be honest - suggest this resort update their policies on their website.

What a wonderful find! Our final leg of our trip was in Falmouth. As we pulled up to this cute…read morehotel I was first impressed by the location and the views of the water/Martha's Vineyard. We checked in a discovered a cute beachy room. They had a record player with beach themed records....so fun. They also had a rooftop space to hang out and enjoy the views. We did end up next to a room with an infant. We could hear the baby cry for over 1.5 hrs at which point we asked for another room as figured the infant may be up several times through the night. They graciously allowed us to switch rooms and were very apologetic. The lady at the desk did not hassle us at all. I'm very appreciative for such a wonderful stay at Falmouth Tides.

Where to start? No communication. I emailed and called to confirm reservation... no reply to…read moreeither. No coffee in room... no safe... coffee available at 7:30... a little earlier would be better. Breakfast .. scary... bagels ...best choice but no butter ? No one around to ask. No napkins... really can you spare a square? Asked for invoice receipt 3 or 4 times... never got one... couldn't email me one or print one out! Oh coffee was good!

Where to begin? Awful check-in cuz no one was here when we arrived, and no instructions were…read moreprovided. The place was pitch black. Took us half an hour to figure out access to our room. Ah, the room. Quaint, yes. Comfy, no. Whoever designed here has absolutely no idea what they are doing. No in room coffee, and you can't get any from the main house till 730. No in room microwaves, and when I asked if I could use the kitchen's to warm some food, I was told "no." The onsite restaurant is closed, so...

The Red Horse Inn is an excellent hotel choice for anyone visiting Falmouth, especially from…read moreoutside of New England! It's an adorable inn just south of downtown Falmouth. While we didn't personally stay there, we coordinated with the general manager, Cindy, to have our guests stay there the week of our wedding. We were delighted to learn that prices were very reasonable for an August weekend, at under $300 per night (2-night minimum). We had no issues with our invited guests securing rooms, and it is best to book rooms by calling hotel management directly. The room decor is characteristically quaint Cape Cod themed, and was a nice bonus to welcome our many guests who had never been to Cape Cod. Cindy was accommodating in allowing our shuttle buses to pick up and drop off guests at the Red Horse Inn, and she was good at getting the guest welcome bags where they needed to go after we dropped them off.

Awesome inn I was in for one night only to attend a wedding…read more The room #4, was spacious , clean and bright. It had a king bed that was comfortable and the nicest pillows. I did notice the mattress and pillows all had encasements to prevent bugs. Since I also have this in my own house I felt very secure that I would have no unwanted guests. The bathroom was also good size and the shower was one of the best I have ever had. I don't know how the WiFi was as I did not receive a password. All in all I would go back in a heartbeat.

Location on Old Silver Beach is perfect! Pool and arcade are nice for kids ! However a lot of…read moreservice and maintenance need improving. Also the beach chair reservations should be an option because it's ridiculous getting a chair! Need a better system for reserving lounge chairs and umbrellas on the beach. Chairs were gone at 6:30am! Rooms were dirty and not cleaned well through the stay. Hair, old bathroom, dirty halls. Snack bar was slow. One hour for a lobster roll and Salad! Pool needs umbrellas on the patio, and more Lounge chairs Food was good at the restaurant but also slow. Waitress was great. The sunsets are lovely and we watched fireworks on the beach on the 4th of July! The ice cream stand was a hit and the arcade. Has so much potential. My kids had fun!

I gotta say that this place looks like a real resort when you pull up to the parking lot. But as…read moreyou go inside, everything becomes crystal clear: They have a lot of work to do! When we first got there for check in which was 4:00pm, for some reason, the attendant was not sure if the room was ready. While waiting, I couldn't overhear another patron having the same issue. Luckily for us, ours was ready. Get our keys and head into the room. This is where everything just goes downhill. The room was filthy. Sand in the bed. Walls absolutely filthy with what looks like blood and boogers. Not bugs flying all around the room. When you turn the AC off, the smell was unbearable. This place has so much potential. The beach is the only highlight. Honestly it seems like they are waaay understaffed. There was too many things I saw and asked, why is that like that? I wouldn't recommend it but if they did a few things, they can make this a very good place.

Went there in August 1969 for my honeymoon.Loved the pool and the nice lawns.My whole family…read morefollowed me there and enjoyed it as much as I did.I was twenty five then and I'm 81 now.

I rented a cottage here and it was lovely. Hope to do it again soon…read more You have to call to make your reservation. Go local!

Updating my review because I had another great stay with Inn on the Square…read more I had to divide my weekend stay into 2 different reservations because I needed to use points. I explained to the front desk attendant upon checkout that I have 2 reservations in 2 different rooms and he upgraded us to their suite so that we could stay in one room the whole weekend. Not only was this super nice of him to do, but it was so convenient for us that we didn't have to unpack to repack and unpack again. I can't say enough nice things about this hotel & the friendly employees. Parking is free and always available, they have a indoor pool & a nice courtyard in the back with firepits. Its also in a great location where you can walk to many places. I highly recommend choosing the Inn on the Square!

Very nice spot in Falmouth our room was very clean and so cozy it is pricey, but that is what you…read moreare paying to be in Falmouth for the summer.

Be weary of all the 5 star reviews on this place…read more Although staff is polite, it does not make up for the fact that the place has not seen a coat of paint since the turn of the century. If suspicious green carpet, moldy smell, tiny rooms, sticky floors, claustrophobic plastic showers and beds from George Washington's time are your thing - this is your place! All others, be VERY aware that the online photos posted of the exterior online DO NOT represent the quality of the interior of the rooms.

What a jewel! I would definitely come back to stay here. My only disappointment is that we stayed…read moreone night instead of more nights! Wonderful breakfast buffet included with stay. Hostesses were so friendly