Where to start, I'll just say I won't be visiting this Omaha IQ Car Wash again. Went through the automatic wash with the brushes. Once the wash was done, I started through the dryer. Dryer didn't get the front dried enough, so I backed up to have it dry some more since I had plenty of time left on the 70 second dryer. Dryer stopped working once I started to go forward again, still had about 60 seconds left. Two thirds of my car was still wet. Asked via email when I got home for a refund since the dryer stopped early.
Here's where it gets good, instead of apologizing and issuing me a refund, the owner of this car wash blamed me for the car not getting dried since I backed up a little to finish drying the front which shut off the dryer. He also mentioned I drove too quickly when drying the car, I think I know how to drive a car through a car wash. Why would anyone install a car wash dryer that shuts off when a car is still there getting dried with plenty of time left on the timer? Anyway, the owner said a refund was unwarranted after looking at his video, he likes to look at his videos it seems, he even invited me to do so with him. He said his car wash was working properly, no refund.
There was a sign next to the timer that said "Do Not Back Up," I'm thinking so that people don't hit another car already in the bay behind them, which there wasn't anyone behind me. I told him the sign needs to be more specific and let customers know that the dryer will shut off if you back up. His reply, in his own words, was: "As far as putting more explanation on the sign, the words do not back up really don't need more explanation other than you should not back up. There are multiple reasons you should not back up and therefore not backing up is the point of the sign." Well, when the dryer doesn't do a good enough job the first time, one needs to back up and give it more drying time, I paid for 70 seconds of dry time. Other similar car washes I've been to let you back up without shutting down the dryer.
I then asked for the corporate phone number. Here are a few more of his quotes from emails he sent me. "I alone have full control of whether or not you receive a refund. The entire site is owned by me." "Also, there is no further to go in any chain as I am the owner of IQ Carwash in Omaha," At this point I looked up the number for corporate myself. One last quote from the local owner after I contacted corporate. "just wanted you to know that the "corporate office" did receive your phone call and referred back to me. As stated before they have no control over my accounts and would refer back to me with situations like this and all situations." Corporate did call me back a day later and was going to look into it. Corporate did apologize and wanted to make it right. I'm sure corporate doesn't want their brand tarnished by local owners if they can help it.
If you do a little research online, the local owner on a website type interview a few years ago mentioned the following: "We guarantee our products and believe in top-notch customer service and a clean facility to ensure customer satisfaction." Apparently those words don't mean much, I wasn't a satisfied customer. Make sure to read all the Google and Yelp reviews for this Omaha IQ Car Wash location yourself. Not sure how he manages to have so many stars, but if you read all the reviews, especially the lower to average rated reviews, it seems he tries to make it the customers' fault and comes up with excuses for whatever problems they had. Maybe more after the sale customer service training is needed for this owner?
They can keep my $12.84 and the free wash. I'm more interested in providing for others this honest, accurate and thorough review, since I had the time. On a positive note, he does seem to respond to all reviews whether good or bad. I'll be curious to see how he replies to my review given here. Maybe he will just send me an email, I'll let everyone know if he does. read more