Since they closed the branch a mile from my house, this is my only option now. Luckily, it's right…read moredown the street from my gym, so I'm in the area daily. Some of the local staff was transferred here, so I see some familiar faces, and I've met a lot of the staff that had been at this location for a long time. I generally only need the ATM, but the few times I need to deal with a teller have been pleasant.

I opened a small Chase Savings account 3 years ago. I needed Medallion Signature Guarantees on a…read morefew documents and I thought it only fair, although they did not require it, to open an account in return for that convenience. The staff has been consistently friendly, helpful and knowledgeable, so much so, that I chose to open, despite being a long time BoA customer, both of my parents' Estate accounts with them. In both cases the process was straightforward and easy.

Customer service needs improvement. Was very disappointed in the way I was treated here.read more

No such thing as overdraft protection here. They take fees out for everything!! Don't waste your…read moretime here you'll lose more money then you put in!

The Watertown Bank of America closed so Southbury is now one of the closest. It's rather…read moredisappointing though as the drive up window isn't operational. They do have 1 walk up ATM & 1 drive up ATM which they tend to push customers to use instead of seeing a teller. Their hours aren't the most convenient compared to other banks in the area. For the most part the staff is friendly & welcoming.

This is by far one of the best BoA's I have been to yet. Everyone was extremely friendly helpful…read more Especially Victoria Cover. She is very knowledgeable and friendly. I left very satisfied with my visit.

Have been a customer of Webster since moving to Middlebury about 7 years ago…read more Was initially pretty happy with it's customer service, but no longer. My wife's Debit card was allowed to expire without any notification and never received a new one. Had to go to the bank to get a new one and after 2 weeks, received the new one. Tried using the phone system to activate - 3 times. Did not work. So went to the Southbury branch only to learn that activating the card is self service - Only!! Clerk said the phone system works for some people! Suggested we use the ATM. They have no indoor ATM so me and an assistant mgr went around the building to use the drive-thru ATM, dodging cars. The ATM allowed the card to be activated and I changed the PIN, but the system would not allow me to see my accounts or get cash or whatever. So the Asst Mgr apologized and when I asked if the screw ups were associated with the merger he replied yes and there were several things that were being sorted out. This is THREE weeks after the merger! How could basic customer banking transactions not work? I have not received any correspondence from Webster advising of issues and the clerk at the branch attitude pretty much summed it all up. "Phone works for some people"! Really? What if it was an emergency and my needed to withdraw cash? We tried that at a Chase Bank and couldn't withdraw anything just got an error msg. Terrible.

I have been banking here for quite a while. The branch employees are always friendly and helpful. I…read morealso see many of them involved in quite a few community events. They aren't hard-sell like the other banks trying to make you get their products whether you want to or not. When I have come in here for information about opening an account or other pertinent issues, they have always found the best fit or solution for me.

I don't bank here - Bestie does. However, I'm in here a lot, notjust with her, because they give a…read morelot of support to the community. I'm often dropping off posters, collecting ad fees, and personally thanking employees for volunteering at different community events. I may just open an account.

I hate this bank. it is the absolute worst I put my money in it and I do not understand how to get…read moreit out. my life savings are in that stupid building. The fees are insanity and I am going out of my mind because they did not even have lollipops for my tots. I would definitely recommend this bank to a friend, if I hated them. 1/5

my elderly parents had been the victims of fraud. thousands of dollars stolen by a criminal…read more peoples bank treated my parents like criminals especially from the fraud department. They delayed the process and communication was horrible. They delayed it to the point where they were only going to cover a small percentage of the thousands that were stolen. They stated it was policy to only cover fraud within 60 days!! This person was stealing for months and months. And now the bank wont cover the fraud? Isnt that what they are insured for? taking advantage of the elderly by a criminal and not to have the bank there when needed is a crime too!!!!!!!

Use to think this was a nice small town bank, now that they want to charge me $5 to cash my…read morepaycheck I realized it is just another blood sucking bank that doesn't care about people.

I have been a customer of Union saving since the bank moved into town The people that worked…read morethere were great but now the new management leaves a lot to be desired . I needed a certain seal for some papers, I was told it would cost me $ 20.00 and I had to show probate papers and death certificate which really had me wondering why. I went to People's United where I have another account and they did what I needed with just a ID and no charge . Union savings bank is not what it use to be. I will be looking into changing banks