As a rebuttal to Todd's comment please see my screenshot from my personal taxes proving things were…read morefiled late and I indeed paid a penalty. As for the error, in the taxes, I have provided screenshots of emails between myself and Mary. Moral of the story do not use these CPAs, as proof by Todd's lying below and unwillingness to make things right when customers have been wronged. I used Culpepper for three years and will not be returning. The first year was excellent, but my experience declined sharply after that. In the second year, communication with Mary became difficult, she was hard to reach and frequently offered excuses for delays. Our taxes are somewhat complex, and I expect extensions, which was the case for both 2023 and 2024. In 2023, despite poor communication, we finalized our taxes shortly after the deadline, so I let it go. 2024, however, was unacceptable. Mary prepared both our business and personal taxes. While working on our personal return, almost a month later, she discovered an error in the business return and attempted to blame me, claiming I hadn't communicated a change. That change was clearly included in the information sheet we provide every year. She eventually corrected the mistake at no charge, but only after deflecting responsibility. Meanwhile, weeks went by between responses, filled with the same excuses as the prior year. She didn't file our taxes until July, over three months past the deadline. I paid the bill but raised no further complaint at the time. Later, my husband called to give them an opportunity to make things right after they charged us an exorbitant fee for both returns, plus penalties from the late filing. Instead of addressing our concerns, they refused to let us speak with anyone other than Mary. She repeatedly placed blame on me and insisted she had done her due diligence, despite the fact that I had documented the gaps in communication with a clear timeline. Nothing was resolved. Because of this, I will no longer use Culpepper and strongly caution others against doing so.

I hate leaving non-stellar reviews, but I was disappointed with my overall experience. I called in…read morea state of panic knowing that we would not get our taxes done by April 15 (we moved from out of state and it was a complicated return). We had our appointment at the end of April and our return was not complete until early June. I found an error that reduced our tax liability by $7,000. I was told that we would be getting a letter from the IRS regarding the late filing and that I should send that to the CPA and she would request an abatement of the penalty since we had never filed or paid late before. I assumed that was part of the process that we had paid for, but then I got an additional bill for almost $200. If I had known that there would be an extra charge, I would've just called the IRS myself.

DO NOT USE THEIR SERVICES!! The owner Larry Lamanski is a thief.Recently discovered he has stole…read morethousands of dollars from my tax return over the past four years.I allowed him to take his fee from my return.He help himself from anywhere from $550 up to $1999 each year.If youve ever went to this location in Clinton,TN for tax preparation go back and look at what your refund was on the IRS website then look at what he gave you.I promise you will be shocked!! I have an open investigation going with the IRS.Im sure I'm not the only one he's done this way.

I worked with this firm for many years, originally under Tracy Larabee, and the experience was…read moresolid during that time. After the practice changed hands with David Ewan, my experience became less positive. When I asked straightforward questions about HSAs (contributions, investment earnings, and basis tracking), I had difficulty getting clear, direct answers. Questions were treated as outside scope or unnecessary rather than addressed transparently. I was also told that clarifying how prior returns were prepared would require significant billable time, even though I was not requesting new work -- just confirmation of what had already been filed. Ultimately- this firm may be a good fit for clients with simpler situations, but those with multi-state or non-conforming tax issues may want to ask detailed questions up front about scope, documentation, and follow-through.

Tracy and his team are efficient, professional and provide exceptional customer service. He has…read morebeen doing my taxes for over 10 years now and was very knowledgeable when I had to finalize my mom's estate. Couldn't ask for a better accountant.

Amazing group of people who jump through all the hoops to help. They really care about their…read moreclients and do phenomenal work

"I'm really disappointed with my experience. I had my business taxes done by this firm, and when I…read moretook my personal taxes elsewhere, another professional found significant errors in the business filings. When I brought this up, the tax preparer refused to help correct them, even though I was never made aware of the mistakes. She just kept saying that I signed them so I needed to have my new Tax person make the corrections. I think she was just upset that I switched and just stopped replying. I can NOT recommend them, as I expected a higher level of care and accountability."

I have been with pro wise for 3 years now they are very flexible and helpful. Marie always greets…read moreyou with a smile and is very quick and efficient! would 10/10 recommend!

Marie is the very best! Very fast response time and got me in within the same week. She is so…read moreknowledgable, friendly, and made doing my taxes way less scary! Highly recommend her!