This place is unbelievable. If you are gonna stay in Telluride then you should try and book this…read moregem. Heart of Telluride is right in the middle of Colorado Ave. walking distance to everything. Shopping? It's all around. Food? Everything is right there. Grocery? liquor? Right here. Gondola and ski lifts? Quick 2 block walk. If you ski, they also provide lockers right at the base of the mountain. And if you like to partake in the 420 action, they have it. This place is three stories with a condo at the bottom that can be separate or can be rented along with the top 2 floors if you have a lot of folks. We rented the entire place so that means 2 kitchens, 2 washer dryers, 2 living areas, etc. The downtsfairs condo itself is gorgeous and would be awesome if you just have 2 people. King bed, steam shower, living area, fully appointed kitchen. Come up the stairs to the second floor where you find a huge master bedroom with king bed, huge master bath with steam shower and a stand alone tub. There is a washer dryer on this floor. Another bedroom has king bed, full bath, and entrance to the back itself in case you want to sneak in late. Another bedroom also without a bathroom inside but there's one across the hall. Did I mention that bathrooms have robes and slippers? And that the floors are heated? And that the bedrooms have fireplaces? It's truueeee! Then we have the top floor with an awesome kitchen with top of the line appliances and everything you need. And a nice sized living/ dining area along with a bar too. The patio outside is a superstar! Lots of furniture. Hot tub!! Grill!! Views or the mountain and town. The guy that met us and showed us the House was a wealth of info. And we were greeted with a gift basket in the upstairs and downstairs kitchens with wine, bread, a box full of chocolate treats, cheese, coffee, etc. Basically, you feel like the queen (or king) of the mountain if you stay at Heart of Telluride. This is the only way to do it!!

We took the tour to Imogene Pass. Matthew was our driver and guide and he was awesome! Very good…read moreoff road driver and his knowledge of the history in the area was great. I would do it again.

This is a personal disupute and this owner has gone about going to a non related business I own to…read moremake reviews as a non customer. Defaming and/or slandering myself and my business reputation, which is irreleveant to this situation and a clear attempt to retaliate against me and my livelihood. This speaks volumes to his reputation and character. I never leave negative reviews for AirBnb, but this experience warrants a warning. The unit had no hot water, no functional fan controls, no AC, and no windows that opened -- making the stay extremely uncomfortable. I reached out before ever considering leaving a review. This host has indicated that I used a negative review as a manipulation tactic which is possible defamation or slanderous statements. All the receipts are there to show I tried to work it out first, then was met with the following uncalled for actions. Because of a flaw with Airbnb and their new resolution center, when the host declined my resolution I was asked by Airbnb to enter a new resolution. So I did this. The host then used this against me and said it was coercion. This is again defamation and/or slanderous statements. I even informed the host Airbnb asked me to do this, because they needed a case open in the system to help me. The host publicly claimed I 'checked in early without permission.' This is false -- I have written confirmation from his team explicitly inviting me to 'check in anytime' because the unit was ready. See attached photo. When I reported the issues, instead of addressing them professionally, the host became combative, insulting, and tried to shift blame. He drove from across the state unannounced, acted as though the problems were my fault, and when I pointed this out as his job he became very combative. He then accused me of being discriminatory when I pointed out that he should take responsibility rather than passing it to staff. This was completely inaccurate and defamation at minimum. Perhaps a lawsuit should be considered? I've stayed in Airbnbs worldwide without incident. This was the most unprofessional and disrespectful interaction I've experienced. Potential guests should be aware: with Vivid Vacation Rentals, you risk being insulted, blamed, and dismissed rather than helped

Levi the owner of Vivid made our Telluride vacation fantastic. Any issues we had at the house we…read morewere staying in were taken care of ASAP. Cassy his maintenance guy was so helpful on figuring the entertainment system and was super polite and professional. If you are looking to book your Telluride experience through Vivid you can't go wrong.

We spent a week in one of their units during the busiest and most expensive holiday season. The…read moreunit was delivered filthy and all beds had such a low quality mattress that you get seasick by the constant shaking. While these accommodations were not even close to justify the steep nightly rate, their checkout policy and service level are the worst I've seen ever. Telluride was covered in snow and there were no places we could keep our luggage and stay out of the freeze, still, despite our numerous requests to stay an our or two loner they refused and had us evacuate the unit at 10 am. If that is their policy, then the average customer should take it into account as there are no taxies to move your luggage across town or places to stay if your flight leave later in the day.

I had a reservation for the TFF and had to cancel due to COVID. I sent an email requesting…read moreconfirmation of my cancellation on July 16th and am still waiting for my approximately $1400 refund. I've dealt with several people via email and phone and am still waiting. I haven't actually stayed at the property but dealing with their team has been an absolute nightmare.

We are currently staying with you, and are having the absolute worst time…read more We have stayed with you all before, and had a lovely experience (room 106). Upon booking with Ryan Phillips in March, I was under the impression we would be in the same room- a fireplace, normal size kitchen.... We arrived on Monday to an upstairs room: as I have an infant, this was not an appropriate room assignment (going up and down with strollers..). So, we were immediately reassigned to 105. I am so upset with the state of this room. It is worse than a Holiday Inn. If I was provided with room specs/description, I would have never purchased this room. There is mold and cracking paint all over the bathroom/shower. There was long black hair all over the bathroom floor. The fridge was on the lowest setting, and we woke up to a fridge full of frozen food, of which we spent $370 in purchasing/ is now needing to be thawed in order to be eaten. The bed had long black hair on the sheets, and the orange duvet has a large reddish yellow stain.. It feels like an extremely run down hotel room-- night and day from our experience last time. No room to move, extremely cramped... 200 sq for probably Furthermore, I was charged $230+/- for tomorrow. We were considering staying another night (tomorrow), but because of our experience to date, we have elected not to extend our stay. When I called and spoke with the front desk and the supervisor this morning, they were reversing the charge. I called five minutes ago to follow up on the status, and they said it'll be refunded in 7 to 14 days!.. Not the normal 3-5 business day turnaround. The supervisor I spoke with this morning was so discourteous. The front desk representatives are lacking in customer service to say the least, and this is an understatement. I am honestly so upset we stayed with you all, and feel this has been a complete waste in time, energy and money. I expect so much more.. If I could give 0 stars, I would

Probably the poorest management company I have ever had to deal with (and I've dealt with many)…read more They are horrible to respond to any inquiries, their telephone system is a joke, and a promised telephone response never happens. Telluride should be ashamed to be associated with this terrible organization.

What a fantastic place to stay! Feels like home. All needed amenities and then some. Excellent…read morefast internet, printing capabilities if you need to print information for your stay or return trip. Nearby anything and anyplace you would want in Telluride. Bill Carr was responsive to any questions in a timely manner. Place is well maintained. Can't say enough good things.

Just returned from an amazing 5 night stay at this very special facility. The accommodations could…read morenot have been better. We had a 2 bedroom unit that was absolutely wonderful - comfy furnishings, spotlessly clean, amazing kitchen fully equipped, good beds...I could go on and on. We also took advantage of the pre-stock grocery program and were glad we did - was very helpful after our long trip. Telluride is a magnificent destination and the River Club is a top notch home away from home. We all enjoyed our stay very much. And a big shout out to the wonderful staff - very helpful and accommodating.