Experience with Invitation homes has been very pleasant. We haven't had any issues. Maintenance requests are done in a timely manner and emails are answered promptly. read more

I've been trying to resolve a simple issue with Invitation Homes since December 2025 and have gotten nowhere. I submitted all required documentation regarding my service animal, including a valid doctor's letter, yet I continue to be charged pet fees. More concerning is the complete lack of response--emails and follow-ups have gone unanswered for months. This isn't a complicated situation. Under fair housing laws, assistance animals are not considered pets, and tenants should not be charged pet-related fees. I've made every effort to handle this properly and professionally, but the lack of communication has been extremely frustrating. At this point, I'm just asking for a response and for the issue to be handled in accordance with the law. Would appreciate someone from Invitation Homes actually reviewing this and responding. read more

I signed a 2-year lease with Invitation Homes and haven't even completed the first year. This home was not rent-ready. At move-in, there was no water coming from the bathtub faucet -- I later learned there was no water line to part of the bathroom. The baseboards were brown from prior water damage, and there was black mold in the bathroom and garage. I've had repeated plumbing issues, three leak detections, and even a $1,600 water bill. Serious safety problems followed: a bathroom vent fell from the ceiling and a heavy light fixture crashed above the breakfast table -- it could have seriously injured my children. The AC failed in the first year. Several outlets weren't secured in the walls. I fixed some myself. One bathroom was torn apart for 80 days. During one repair, they broke a water pipe, flooded my bedroom, and failed to properly document the incident(7/21/25). A vendor removed drywall and never returned. Work orders were closed without completion. I had to call the county inspector twice just to get action. Because of that, the HOA was notified and I'm now receiving a violation for work Invitation Homes failed to finish. I also inherited a prior HOA grass violation and spent $2,000 fixing it. I pay monthly for pool and air filter services that were not properly delivered. I'm also disputing a $2,132 charge being treated as rent. Escalations just get redirected locally. Extremely stressful and unprofessional experience. Due to space limits, this review only covers part of my experience. I have detailed documentation of many additional issues. Edit: They also intentionally labeled a foundation repair as a drywall repair to charge me. Where to report: Consumer Financial Protection Bureau if they're mislabeling charges as "rent," attempting improper collections, or reporting inaccurate balances. U.S. Department of Housing and Urban Development for habitability and unsafe conditions. DOJ. Florida Attorney General for deceptive and unfair business practices. Florida Department of Agriculture and Consumer Services for billing and deceptive practice concerns. LOCAL: County Code Enforcement, this is the county inspector that will come out and cite Invitation Homes for unfinished repairs. read more

I had my move in orientation with Bryan Simmons. He was vet knowledgeable and took the time to explain everything and answer questions. He also ex how to use maintenance app, process for irrigation system, and how the smart home system works. Overall great move in process experience. read more

We only have great things to say about Invitation Homes, our experiences with every aspect of leasing through them has been exceptional. They offer a Maintenance App. that once you have requested maintenance it is followed through until completed. They have experienced techs that can do everything you request in a fast and efficient manner. We have for the past four years been completely satisfied with everything. read more

We have lived in the same home for almost 5 years. In or around J7ne of 2024, O asked for someone to.come.out and look into the a/c. We used to own a home in this neighborhood before we became renters, so I was familiar with the HVAC systems. I told them there was a leak in the attic from the HVAC system. This started the 18 month struggle to get the HVAC system repaired and stop the mold growth. Basically, they thought I didn't know what I was talking about. They sent a man out who said I just needed to turn the A/C down. It was already set to 66 degrees in my house. Then my light bill went up to $650. I begged them to send someone else. I told them there HVAC system was struggling. The sent someone to check. He told me to replace the filters every 3 months. I assured him I was. I showed him the filters I was using. I showed him the brown stains on the ceiling that are classic signs of leaks, and still he ignored me. I had to make about 5 or 6 more requests before they sent out someone from a 3rd party to look at the roof. He told them the roof wasnt the issue, but showed them pictures of the duct work in the attic being burnt, having puddles of water in it and filled with holes. Once he told confirmed what I had been saying for months, they finally had someone come and replace all the duct work. They painted over the water stains with regular paint. Not killz or any mold killing paint. Just regular paint from Lowes. The stains got bigger. The mold grew. I sent more and more photos. The sent people to paint over and over again. Finally, a plumber said there might be a leak in the closet. They removed the ceiling from the closet and never replaced it. It took 9 months of asking before they sent someone to replace it. Leaks got worse. Mold got worse. Maintenance would come and lie about not being able to do the work. They thought I couldn't hear or understand what they were saying. I had to complain to the supervisor in Spanish to get them to do the work. Work complete. Mold not repaired. The paint is still regular paint. They replaced the ceiling in the Air handlers cabinet but never sealed it off. Mold kept growing and growing. Maintenance kept painting. 2 more 3rd party vendors and they finally decided they should seal off the ceiling repair and paint over the area with Killz. Then they decided to complete this task half way and try to leave. I had to MAKE the Maintenance workers fill in all the gaps and paint it all with Killz. This was completed in December 2025. Please see the photos attached. These photos are at different times during the 18 months.​ read more

See all

I used to love invitation homes, until I had a serious mold issue. Not only did the maintenance department expose the mold, making my eyes burn, they left it that way! Didn't even cover it since I said my eyes were burning from it. Also, I am still waiting to have this situation completely resolved. 4 months without running water in my kitchen. I have called and tried everything. Now it's time for a lawyer. Legally a house without running water in the kitchen is considered inhabitable. If you are thinking from renting from them, as long as there is no serious maintenance concerns, they are fine. Once something goes wrong, forget it! read more

Slow response times. They want you to lock into a home before it's ready for viewing. Tours are not available. Also, their call center is just an answering service, they can't help with anything. read more

1-Star Review Unlicensed vendors, harassment, and unsafe conditions -- this company has put my family through hell. My entire experience with Invitation Homes has been a nightmare that no family should ever have to live through. For months, I reported leaks, water intrusion, and visible mold inside the HVAC plenum. Instead of proper remediation, vendors blew the contamination around and then tried to charge me $924 for 'duct cleaning' -- while blaming ME for a "dirty filter." Meanwhile, the mold was staring me directly in the face- harming my family and I. (I am asthmatic and documented allergic to mold which I had repeatedly told multiple Invitation Homes employees. Do you think they cared?) After I sent evidence to board members, that charge magically vanished from my portal. No explanation. No accountability. Until in a later email, the VP of Operations stated it was a "courtesy." Thank you Justin, for that courtesy of making my family SICK! Even worse, Invitation Homes repeatedly sent vendors who were not licensed, not qualified, and in some cases lied to me about who they were. One vendor even gave me an address for their "business" that turned out to be 324 Beach Rd in Venice, FL -- a residential home. That is beyond unprofessional -- it's dangerous. Despite my written instructions NOT to enter my property without permission, unless licensing was shown, the REAL retaliation started as I began asserting my rights as you can see from the continuous threats/retaliation posted to me door. Vendors continued to show up unannounced, trespass, and set up ladders around my home. After the Regional Manager personally PROMISED, to coordinate with me- another vendor showed up three times the very next day- all documented on my Ring camera. This is not a misunderstanding -- this has been a months-long pattern of harassment, bullying, and coercion. The health impacts have been real. My 4-year-old developed repeated nosebleeds during this ordeal, and I am now facing surgery, and my asthma has been unmanageable -- something I never dealt with before the mold and air-quality problems began. Between the health issues, constant stress, and being intimidated in my own home, I've been pushed into therapy just to cope with the trauma this company caused us. Add to that the "smart home" fees for equipment that rarely worked, the call center runaround, untrained or dishonest vendors, and the total lack of oversight -- it's clear that Invitation Homes prioritizes profit over safety. I have extensive documentation: photos, videos, timestamps, medical visits, emails, and every single incident logged. I'm not going away until there is accountability. If you're considering renting from Invitation Homes: please read recent reviews, ask for PROOF OF LICENSING for every vendor (one man stood in my kitchen YouTubing how to fix my freezer- which I had to empty completely three times and was BROKEN during the hurricanes! 4 boys to feed and no running refrigerator) and DOCUMENT EVERYTHING. No family deserves to live in fear, fight for basic habitability, or wonder who is showing up at their home -- licensed or not. I am moving out this week with no place to go because I refuse to put my family through more harm and trauma. We'll see if I get my full deposit back like others here have mentioned... stay tuned! read more

See all

Zero stars if it was possible. They take forever to fix a problem. We have been having ac problems for months, it took 2 months to fix our roof. It's constant issues. read more

I rented a home from Invitation Homes and had one of the worst experiences ever. The house at 1112 Sophia Blvd developed serious mold problems in the HVAC system and walls. We sent certified notices, followed the law, and gave them every opportunity to fix it -- but nothing was properly remediated. We ended up moving out on November 1st, 2025 for our own health and safety. Even after moving out, their management still sent us a 3-Day Notice to Vacate -- even though their manager, Jasmine Green, had already confirmed in writing that we'd moved out! What's worse, the maintenance request about the mold (Service Order #B14725475) mysteriously disappeared from their maintenance portal after we left. I kept screenshots and records for my attorney. The fact that maintenance documentation tied to a health issue was removed is extremely concerning and looks like tampering with evidence. Tenants, if you rent from them, keep everything in writing and save all records. I would not recommend this company to anyone who values honesty, health, or accountability. read more

See all

Public Alert: Fraud, Fake Ledgers, and Harassment by Invitation Homes Tampa Office If you're a renter with Invitation Homes in the Tampa/Ruskin area -- this is your warning. They received my October rent payment via money order, then returned it and created a fake balance of over $5,468.65 on my ledger. I now have proof of: - A falsified ledger - Harassing communication - Retaliation while legal counsel is on record These Invitation Homes employees are ALL involved in this mess: Javon Curry - Portfolio Director #MaggieMartellTheCrook (Meghan Martel) - Assistant Portfolio Manager Kaitlynn Gillchrest - Customer Service Rep Lashika N. Bruton - Assistant Portfolio Manager Stania Howard - Customer Support Nicolette Willis - Portfolio Coordinator Jasmine Green - Resident Services Edilices Fleming - Operations Despite knowing I have an attorney on file, Meghan ("Maggie") Martel continues to harass me, pushing fake payment plans and sending unauthorized letters. I've filed formal complaints with HUD, the FTC, and the Florida Attorney General. If you've experienced unexplained charges, water bill spikes, or eviction threats after making payments -- you're not alone. Document everything. Save your receipts. Screenshot their emails. Let's expose the pattern. #MaggieMartelTheCrook #InvitationHomesFraud #TenantHarassment #TampaRentersUnite #RentalScamAlert #RuskinTenantWatch #FakeLedgerFraud #JavonCurryDoYourJob #KaitlynnGillchrest -- Kaitlynn.Gillchrest@invitationhomes.com #LashikaBruton -- Lashika.Bruton@invitationhomes.com #StaniaHoward -- Stania.Howard@invitationhomes.com #NicoletteWillis -- Nicolette.Willis@invitationhomes.com #JasmineGreen -- Jasmine.Green@invitationhomes.com #EdilicesFleming -- Edilices.Fleming@invitationhomes.com #JavonCurry -- Javon.Curry@invitationhomes.com If you're going through this situation, contact Bay area legal services or the attorney. I'm gonna list below. That's taking in clients. That's dealing with fraud with landlords and big corporation companies. Renee Simeus Intake Coordinator Feldman Legal Group 12610 Race Track Rd, Suite 225 Tampa, FL 33626 813-639-9366 read more

See all

My daughter rents a brand new home with them in SW Florida. Very poor customer service. The NEW refrigerator tripped the breaker during the night. She lost all her food in the freezer and refrigerator. When she called they said they couldn't send anyone out until TUESDAY! She has a toddler and her 87 year old father in law with extreme dementia living in the home. Both of them have medications that must be refrigerated. read more

Invitation Homes - Property Management Near Me - Tampa, Florida

See all

If I could give Invitation Homes zero stars, I would. This has been the most unethical, unlawful, and exhausting rental experience of my life. I entered into a two-year lease and haven't even completed the first 12 months, yet my work order history clearly shows this house was not ready to be rented. I have requested leak detection three separate times in less than a year. I received a $1,600 water bill. There was black mold in the bathroom when I moved in and black mold in the garage. This is unacceptable. The most outrageous issue involves my property manager, Javon Curry. I submitted a work order for drywall. Somehow, I was hit with a $2,100+ chargeback for exterior foundation work -- a different work order I did not submit, did not authorize, and did not approve. That is not a misunderstanding. That is not a clerical error. That is billing someone for work they did not request. It gets worse. The foundation chargeback was intentionally mislabeled as a drywall chargeback repeatedly by staff -- even in a response to the BBB. That was not an accident. It was deliberately categorized incorrectly. When I disputed the charges over the phone, I was denied written documentation of my disputes. When I requested vendor documentation supporting the charge, I was denied that as well. There has been a complete lack of transparency. I was told by Javon Curry that the decision regarding the issue was based on what the contractors reported -- contractors who initially did not find or fix the leak. However, when a different vendor came out and actually opened the wall with a jackhammer, the leak was found. So why was I ever billed for foundation work in the first place? If the issue required invasive access to locate the leak, that demonstrates it was a structural or system issue -- not tenant damage. Under Florida Residential Landlord and Tenant Act, specifically §83.51, landlords are responsible for maintaining the structural components of a property, including the foundation and plumbing systems. Tenants are not responsible for structural foundation repairs absent damage caused by tenant negligence. I do not understand why I ever saw a foundation bill at all. On top of that, eviction proceedings are being pursued while disputed chargebacks are being treated as rent. Misrepresenting disputed repair charges as rent is deeply troubling and feels retaliatory. I have contacted multiple oversight agencies regarding this matter, including the Federal Trade Commission, the Florida Department of Agriculture and Consumer Services, and I have looked into contractor licensing concerns because I was told these charges were based on contractor determinations. The fact that one vendor failed to find the leak, and another vendor later located it only after breaking into the wall, raises serious questions. What is even more shocking is that this company already entered into a $48 million settlement with the Federal Trade Commission for engaging in unfair and deceptive practices. Why would leadership allow portfolio managers to continue conduct that mirrors the type of issues that led to federal enforcement action? When I repeatedly requested access to corporate leadership or the legal department, the local office refused to provide direct contact information. Instead, I was given a customer service line that routes complaints back to the same local office -- effectively preventing meaningful escalation. There is so much more that has happened, but the pattern is clear: mislabeling charges, billing for work I did not authorize, refusing documentation, blocking corporate escalation, and attempting eviction based on disputed amounts. Renters deserve transparency. Renters deserve lawful and ethical practices. Renters deserve to not be billed for structural repairs they did not cause. Avoid Invitation Homes at all costs. read more

No personal touch whatsoever. Send you a code, walk through the house and text to get your thoughts. House I looked at was great in pics but was disgustingly when I saw it. Cabinet doors and bathroom lights missing, ceiling leaking in closet, cobwebs everywhere. Told them and never got a response. read more

Continually calls, have told them to stop calling! Worthless scam of a company. Over 1750 complaints with the Better Business Burea, I filed my own complaint! Also filed an FTC report for violating the "Do not Call Registry". read more

DO NOT RENT FROM THIS COMPANY!!! Was charged $283 to have a toilet unclogged. They provide zero customer service. Nobody responds to phone calls or emails. And we pay over $3,200 per month in rent. read more

Invitation Homes is your prototypical large corporate rental company. They care about the dollars and nothing else. The quality of the home never improves, but rest assured the cost to rent will continue to rise, with absolutely NOTHING improved in the home. I moved in to my current home in 2017 and my rent was $1600 a month. This is for a 4 br/2 ba 1500 sq ft home. Since then, ive had several issues with the home that have taken several months to be fixed. Because invitation homes is a corporate business, they'll look for the cheapest bandaid instead of a more permanent solution. Fast forward to 2025, and the rent is now $2200. Again, keeping up with market costs, but not improving anything inside or outside the home to warrant the increase. They have outsourced their call center. The AC handler in my home has been leaking since Sunday, and the earliest they can get someone out is Tuesday at like 8 pm. So likely, they will come out, say yep, this needs repaired, and then they'll have to order the part, which will be another week. Mind you, we live in Florida where its 100+ degrees. So as long as the AC runs, the handler will leak and continue to ruin the flooring. I told the outsourced call center 4 times to escalate and re-assign my work order because both myself and Invitation Homes were unable to reach the vendor even though their business hours listed are 9 AM to 9 PM. I truly do not think they have or will ever care about their customers once they've got them in a home. By then, they've got your money and you're nothing more than dollar signs to them. STAY FAR AWAY FROM THEM read more

Invitation Homes - Property Management Near Me - Tampa, Florida

See all

From the moment of move in till now they have been very helpful when maintenance is needed

Had Bryan Simmons do my info tour he was very helpful. He has a lot of knowledge and was glad he shared.

Invitation strikes again. since dealing with hurricane Milton, we still do not have a new roof and a lot of the shingles were ripped off our roof and into our yard and the yards of others. As you can imagine, we have opened several maintenance tickets. while some have been repaired, others are being closed and they are actually now charging us for tickets we have never opened. $198.47 was charged on our account for a ticket to repair the A/C. Last I checked, we were not responsible for A/C repairs or issues brought on by a natural disaster. I was also charged for a backflow prevention test by my county this past summer. Invitation bares responsibility for having and paying for this test as they have done the previous ten years before. I was charged $200 and have still not be reimbursed. This week, they closed a ticket that I had opened to repair the nine screens that were ripped out or lanai porch. Again, Milton caused this. We paid $500 out of pocket for this repair since Invitation felt the need to cancel this ticket without proper follow-up to me I have left three voicemails with some property manager from the Tampa office named Nicole. She has never returned my call. I spoke with yet another Customer service rep at the local Tampa office this past Wednesday who assured me the WO he was opening would be placed as an urgent matter and have a different property manager call me back within 24 hours. It is now Saturday the 26th and I have received no call. If you think that being an honest and on time leasee after 11 years will get you someplace with this company you are wrong. RENTER BEWARE! I have now retained a lawyer to represent me in this manner to include a months full credit for the gross negligence Invitation continues to lobby. read more

We moved in to our new home in November 2024. The roof was already damaged from hurricane Milton, but we were told that it would be repaired. Since then we have had countless issues with Invitation Homes to just get the tarp if replaced when it blows off, which resulted in flooding and several of our rooms. It has been countless back-and-forth, which most of the time is futile. Here it is the beginning of the 2025 hurricane season, and our roof is still not repaired. Invitation Homes continually blames it on the HOA not approving, but I do not believe that. Others in the neighborhood have had the roofs repaired long ago so I know the HOA does not take that long. This is getting ridiculous!! Update: I would also like to add that I just found out that there is an unpaid balance to our HOA plus our HOA never did receive the required documentation to have a roof repaired. read more

Our representative Jackie Johnson was soo helpful in answering all our questions and making sure everything was squared away for a quick move in. We had some issues with income verification that was frustrating but it ended up getting resolved fine. So far, we are happy with our experience overall. read more

I have been a resident of Invitation Homes in Valrico for over 10 years. They have been a wonderful management company. They are very responsive to all of my maintenance needs. I plan to continue to rent from Invitation Homes indefinitely. read more

I don't expect a company too care about nothing but their money but serving an eviction notice when the rent is 6 days past due is insensitive and downright ridiculous. Especially when you have all these forced hidden charges close too and extra $400 added to the initial rent. Communication is non existent as you can never reach anyone. I would never recommend this company. The rent goes up but never any improvements too the house . Not a new stove or fridge. Nothing. They have a bunch of people working for them who I believe enjoy the power over people's living situations. And this is due too the way they communicate and deal with you. Don't rent from them . You will regret it trust me. read more

Do Not Rent from them!!!!! We have had AC not working, roots in pipes, all windows are stuck, fence falling over, can't secure house/locks broken, un permitted wall with outlets burned my Tesla charger, green pool for 5weeks, etc. I have had at least 100 maintenance appointments in 6 months. One Vendor said everybody hates Invitation Homes and if I'm the fifth Vendor to come measure your windows, expect at least five more and that they still won't do anything. I filed complaints with BBB, Pinellas County consumer services, and got the city of Dunedin code enforcement to inspect my windows. BBB got me a call from someone at inv homes who said, no, no, and no we are not going to do anything about anything. Pinellas county has someone one the case but he's like me just hounding them and not getting anywhere. Code enforcement came, inspected, served IH with a violation and notice to get a permit to replace windows by Jan 31st, 26 which hasn't happened yet as of Jan 16, so we will see. Whenever our conversation comes up, that has to do with the house or renting, I have told them to warn everyone they know not to rent from Invitation Homes ! If you read any review and still rent, listen closely, because you will hear millions of people telling you, "I told you so." read more

Public Alert: Fraud, Fake Ledgers, and Harassment by Invitation Homes Tampa Office If you're a renter with Invitation Homes in the Tampa/Ruskin area -- this is your warning. They received my October rent payment via money order, then returned it and created a fake balance of over $5,468.65 on my ledger. I now have proof of: - A falsified ledger - Harassing communication - Retaliation while legal counsel is on record These Invitation Homes employees are ALL involved in this mess: Javon Curry - Portfolio Director #MaggieMartellTheCrook (Meghan Martel) - Assistant Portfolio Manager Kaitlynn Gillchrest - Customer Service Rep Lashika N. Bruton - Assistant Portfolio Manager Stania Howard - Customer Support Nicolette Willis - Portfolio Coordinator Jasmine Green - Resident Services Edilices Fleming - Operations Despite knowing I have an attorney on file, Meghan ("Maggie") Martel continues to harass me, pushing fake payment plans and sending unauthorized letters. I've filed formal complaints with HUD, the FTC, and the Florida Attorney General. If you've experienced unexplained charges, water bill spikes, or eviction threats after making payments -- you're not alone. Document everything. Save your receipts. Screenshot their emails. Let's expose the pattern. #MaggieMartelTheCrook #InvitationHomesFraud #TenantHarassment #TampaRentersUnite #RentalScamAlert #RuskinTenantWatch #FakeLedgerFraud #JavonCurryDoYourJob #KaitlynnGillchrest -- Kaitlynn.Gillchrest@invitationhomes.com #LashikaBruton -- Lashika.Bruton@invitationhomes.com #StaniaHoward -- Stania.Howard@invitationhomes.com #NicoletteWillis -- Nicolette.Willis@invitationhomes.com #JasmineGreen -- Jasmine.Green@invitationhomes.com #EdilicesFleming -- Edilices.Fleming@invitationhomes.com #JavonCurry -- Javon.Curry@invitationhomes.com If you're going through this situation, contact Bay area legal services or the attorney. I'm gonna list below. That's taking in clients. That's dealing with fraud with landlords and big corporation companies. Renee Simeus Intake Coordinator Feldman Legal Group 12610 Race Track Rd, Suite 225 Tampa, FL 33626 813-639-9366 Read less read more

I had a great experience with Home invitations homes company at the time of my house rental lease. The representative was very helpful and friendly and answered all my questions. read more

Takes multiple days of staying home to get repairs completed, some are canceled by IH without notice and no compensation for your time. Repairs are done as cheaply as possible by people who don't know what they're doing, requiring multiple repairs to even get it right. They add mandatory fees for EVERYTHING. read more

One of the most frustrating and dishonest rental experiences I've had. The base rent looks fair, but they bury you in hidden fees -- smart home charges, HOA fees, bogus maintenance costs -- most of which aren't disclosed upfront. I was even charged for renters insurance I already had through them, and when I waited until Monday to resolve it, they slapped on a $150 late fee. No flexibility, no explanation -- just another chance to squeeze more money out of a tenant. Customer service is useless, maintenance is slow and sloppy, and they take no responsibility for their mistakes. This company is built to milk renters for every dollar while doing the bare minimum. Avoid at all costs. read more

Title: Beautiful Properties, Disappointing Corporate Management I have been a loyal resident with Invitation Homes for five years, and while their properties are undeniably beautiful, my recent experience has revealed a deeply concerning focus on corporate profit over tenant well-being. For five months, my children and I were forced to live with discolored, foul-smelling, and polluted water. Despite the health implications and the clear urgency of the situation, the company failed to take immediate action to eradicate the problem. Living in these conditions was unacceptable, yet as a resident, I felt my family's basic needs were ignored. Furthermore, the financial management is rigid and unforgiving. I was recently informed of a ledger discrepancy claiming I had underpaid rent over several months--an error that was unbeknownst to me until it reached a breaking point. I was told I had to produce $691 immediately or face eviction. Despite my five-year history, there was zero willingness to work with me. Future renters should be aware: Invitation Homes operates strictly as a corporation. They are unwilling to provide help or flexibility, often hiding behind "the system" and claiming matters are out of their control. They will initiate eviction at the drop of a dime regardless of your history as a tenant. If you value a management team that treats you like a human being rather than a line item on a ledger, look elsewhere. It is all about the money. read more

This was my last resort to write a complaint, but it has just been RIDICULOUS that NO ONE ever calls me back!!!! To start, I have left over 40 (at least) messages for Wilena (the manager in the Tampa, Florida office), and I never get a return call. I called a few weeks ago to Tonya Howard (another manager) and I was promised a call back after telling her how I have reached out numerous times to Wilenia Burgos and I would get some results--yet, NO ONE has called me back. To begin with, at the time when Hurricane Milton hit; my appliances were soaked (only a few inches of water) but still......It took forever to get my fridge fixed which is still NOT 100% fixed. My dishwasher which they sent out a tech and it was clear the job was not completed with the best efforts!!! And lastly the stove, my maintenance ticket kept getting closed when the issue was not resolved and then I ended up paying out of pocked to fix my stove which should not have occurred considering it was not my responsibility in the regards to the agreement made with invitation homes. The burners are all still broken (2 out of 4 work) but the stove is so old. I was told I would be compensated for what I paid to get someone to fix my stove. It was after the hurricane, and I waited over a month because they kept closing out my open requests. All the windows in my kitchen were leaking from the hurricane, then soon after when the guy came out to fix the blinds, he ordered the wrong size. Next visit, they were wrong blinds, 3rd visit, they were too short, 4th visit, they got fixed, but it took about 10 months to get new blinds (that were destroyed from the hurricane) and the rain coming through the windows. Just recently my AC was not working. I had a tech come out 4 times. Yes, 4x to fix this. It was finally fixed last week, and today I get an email that I have to pay a portion. I should NOT be paying anything to fix the AC. The repairman said the AC is shot but rather to finding a solution to this problem, The company clearly only had a temporary fix in mind, leaving the possibility of the same issue to have the same occurrence. I also have my own Renter's Insurance, and I noticed today a charge on my bill, and I've been paying it, I get charged $8.00 a month. I know it will be an issue to get this resolved, so that is why I am on here expressing my frustration! I feel I am out of options, and I am just disgusted! I like living here, I like my house, but unfortunately, invitation homes is clearly no longer invested into their tenants. Much rather they are focused on the gathering of fees. read more

Service, has to be called several times and the problem never gets fixed or repaired. Fees are tacked on for everything, our rent has never been the same one month in a row. The quality of the homes are terrible, promises made at inspection are never fulfilled. read more

I recently had some issues with the home I am renting from IH and, even though the process of requesting service was...confusing, the service techs that came to do the work were great. Derrick Williams was the tech that did most of the work and he was very friendly, he seemed to care and he did a great job. Think he should get a raise. Great guy, great attitude!! Thanks Derrick. Taylor Green was also very helpful! Thanks guys! read more

this is possibly the worst property management company I've ever encountered in my life. I was looking at a rental property recently, and their sticker was on the front door. Somebody remotely opened the door, but invitation had no knowledge of that person and when I called them, they didn't care. More recently I told them my identity have been stolen and I need to communicate by phone or text and I continued to ask me to email them repeatedly. You can't fix stupid. And that's what invitation home is. Fucking stupid. read more

I had a very good experience with invitation homes. The only reason I didn't give 5 starts was because the home could have been a little cleaner & move in ready for us. Also some maintenance could have been done in the kitchen to make it look nicer. Other than that I am very satisfied with my experience. read more

Ac hasn't worked for a month. They send someone out (maybe) and they say it needs a part that is no longer made because the unit is 23 years old. Then they just ignore work orders and don't follow up. It's summer in Florida and I have 2 babies in the house. It's 84 degrees inside at 645pm. Unbearable. This company only cares about their bottom line. read more

Invitation Homes - Thermostat - Property Management Near Me - Tampa, Florida

Horrible,so many issues and we just moved in on 8-2. First day our air wasn't working, second day the dishwasher was leaking on floor, four days later the dishwasher still isn't working and now we can't use the sink either because the dishwasher was filling up with water.Things are just bandaged not fixed read more

See all

So after a full 15 months or more they finally rebuilt the shower in a cheap was with more wood behind it all they refused to add new shower doors on this newly remodeled shower they want to put the nasty damaged mildew shower doors back on this shower this is really awful I have been through hell and back with this company and for the life of me I don't understand why I've been a tenant for 8 years obviously I pay my bills cause if not how have I been here this long they are now refusing to put up new shower doors on the remodeled shower so I guess the floor is supposed to get wet because how can u even put a shower rod on this build of a shower just look at the wood that was behind the tile once they tore it apart this has to be a health hazard read more

Invitation Homes - After mopping the grout is still stuck - Property Management Near Me - Tampa, Florida

See all

Trust me with I say you should consider an alternate company! They charge more fees than any rental company I have ever used. Hate it here! Customer service is useless and insensitive and makes it your fault when their system doesn't operate correctly. Do the bare minimum for repairs and charge the max amount in fees. If I had the money to break my lease I would! I will not be renewing. read more