Its always a bummer when a home has any kind of challenge however i can always rest assure that Invitation Homes will always get a vendor out for a service call in a timely fashion read more

I have been within invitation homes with my spouse and my roommate for two years and their cooperation with us within those years has been terrible. Prior to going to our rented home, there were some chipped paint, scratches on the floor, crusty water residue, and other imperfections from the previous tenant. We were told that within the month of moving, that we need to take any pictures of the house that were not caused by us. In which we did. We took pictures of sent it to them. Within the month of us about to move out, I made sure that the place was swept up, mopped, and spackled any holes in the wall. Things that were caused by us. But no. We were told that the chipped paint was caused by us even with photographic evidence that was given to them upon the first month of us moving. Unbelievable. We told them that the damages were there before we moved in. But with the only thing they did was to give us a very small portion of the security deposit or take it to small claims court to settle it with photographic evidence. Even with the cleaning that was done to the house a huge chunk of the security deposit was going to be used for chipped paint? This is just disgusting behavior. If you are looking to rent a home, please avoid invitation homes. read more

It's been over a year since my roommates and I have lived in the house that we rented through Invitation Homes. We have finally moved out and unfortunately, our sentiments about Invitations Homes, specifically in Las Vegas, has gotten worse. We were leased a house that was not in great shape, but something we needed in such a short time. The vinyl floors were scratched up, paint chipped in the kitchen cabinets, odd unremovable stains in the bathroom, and a myriad of other things. Thankfully we took pictures prior to moving in because we knew we would need it in the future. Guess what? We definitely needed those pictures because upon leaving and doing the closing paper work, Invitation Homes had the audacity to say that we needed to pay for damages that HAD BEEN THERE PRIOR TO US MOVING. Even when providing proof that the damages had been there before, they basically told us: take a smaller refund on your security deposit or take it up with small claims. Small Claims! Just so we can do all the work and they can just drag it out for months and months at a time. In this economy, it is much harder to just pay up to get a lawyer and get our full refund back. There should be no reason for us to have to pay for something we did not do. No matter what choice we make it is a lose/lose situation. So we are screwed either way. Overall, with the huge mishap that happened when we first started leasing with them (see previous reviews), I'd rather lease/rent a home somewhere else. 0/100. Would rather be homeless, actually. read more

Update: Finally free from the hellish experience that has been renting from Invitation Homes and they simply make things worse and worse. We documented substantial cosmetic issues with the home prior to moving in (cabinets with chipped and flawed paint, gouges in the vinyl flooring, base board and door jamb damages, missing screens from all windows and the sliding rear door, all occurred before we moved in.) We were ASSURED these were documented and would not be charged to us upon moving out. Of course this is a lie. Disgusting, dishonest, untrustworthy company. Do not rent from them if you want an honest management company that will treat you with care and respect. read more

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Invitation homes will move you into a disgusting UNCLEANED, falling apart, moldy home with chipped paint, mismatched doorknobs falling Apart homes and when you stay for 3 years will come back and charge you FOR WHAT THEY DIDNT FIX and half as do when we moved in. Will take 80% of your security deposit when you moved into falling apart trash. Absolute worst company pathetic employees read more

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Update!!! No resolution. Even after Legal Aid stated they were legally not allowed to keep my pet deposit and fees appeared out of range that were assessed, esp after 8-years in a home. No action was taken. Really disappointed. I tried to negotiate with them. It was no discussion. Just this is the way it is. Too bad. Basically. read more

Quick summarization of the first 25 days in a home owned by invitation Initial walk-through identified mold to which invitation denied. I hired a company to test. The test came back positive for mold invitation homes still denied sent out a company to address the "black discoloration" and didn't even remove all of the mold while turning our master bedroom into a construction site for two days. I told them I did not accept the home in its current state within the 48 hours allotted to me by law and have been completely ignored. Secondly, the guest bathroom bathtub did not drain. My maintenance request were ignored and my phone calls to my " property manager" Have not been returned after over a week. I had to dig out the previous tenants hair myself so my guest could actually use the restroom. The air filters that invitation homes forces you to buy from them were recently delivered. They are the wrong size, so in addition to being forced to pay for air filters, I still have to go buy Air filters with my own money. Another issue brought to my property manager's attention that was simply ignored. All of this and my wife is eight months pregnant, This has been a nightmare in every way shape and form. I only recommend you rent from invitation homes if your only other option is homelessness. read more

I have read a lot of negative reviews about Invitation Homes. I was expecting to have to write a negative review because of how others were treated when they had a service request. However, I have to say I would give it a 9 out of 10 experience. The only reason I cannot give a 10 is because they did not approve a new water heater for us right away. In an emergency situation and especially on a Sunday, they should have something set up to where they can approve a work order right away in an emergency situation and not make the resi wait in situations like this. We had to wait until the next day to get a water heater. After our garage was flooded and all of our belongings were underwater, we had to move everything to the driveway. At 73 years old and a recent quadruple bypass, this was not an easy task. Invitation Homes took their time in approving a new water heater, even though the plumbing company had the water heater on his truck and could have installed it right then and there. He was just waiting on approval from Invitation Homes which he never received a call back fro. So we didn't get a new one installed until the following day. But the company they sent out to help us, was very good and efficient. He fixed it so that we could at least use the bathrooms and have running water. He stayed in communication with Invitation Homes to get us approved, and the following day he came right out and installed the new water heater for us in a timely, efficient and very professional manner. But, you have to fight and be insistent if you want things done in a timely manner. So far, we have not had many negative experiences. Our experience so far with Invitation Homes has been pretty positive. We're very thankful for that! read more

Alejandro M. provided awesome service once again for my housing work order. This recurring and outstanding experience keeps us with Invitation Homes. read more

This review is a warning to anyone in the LV area that is househunting.Particularly,if you are purchasing a home . Inv Homes ownes a large home across the street in an upscale neighborhood in GValley with a fairly strict HOA. The last 2 tenants of theirs have been problematic. Each have had multiple families living in the same dwelling. The nuisances range from mild to major. Each tenant has had 5-7 cars and overflow on to the street, a violation of the HOA but they get around it with constant guest passes or changing which car is street parked. They do not utilize the garage because they share the home and its overflowing. They come in and out all times in the evening. They have 0 consideration or connection with any neighbors.(They certainly do not blend in...) Very loud jalopies come in and out all hours ,too , and the HOA has no authority to prevent them from entering past the guard gate ,even with repeated complaints. Frequently,they will sit outside of their opened garage and hang out until very late into the evening - joking,smoking,cursing and playing vulgar hiphop music . Mind you,they have a huge home and a back yard. We have had to close our front window many times in the rare occasions we can enjoy the weather. It appears IH loosely allows for multiple people per bedroom as criteria for renting from them. The current occupants appear to have 3+ families (including children) all under the same roof,plus,other adults. Furthermore,some are not the original tenants . It appears one group moved out and they moved in another group. They've turned it into a mini apartment complex. We are considering selling our home as a result. Be diligent when probing into an area and be sure to check the details. read more

They've been great. Would love to rent to own but besides it's great. Been with them for almost 3 years

Mr. Alex was amazing, proficient, and knew exactly what he was doing! He fixed my dishwasher right away after me thinking it was unrepairable he even got rid of that funky smell that it had since I moved in here. Thank you so much Mr. Alex!!! You deserve a million stars!!! read more

Invitation Homes - My dishwasher drainer - Property Management Near Me - Las Vegas, Nevada

"Invitation homes" = genius. It's an excellent service. Very pleased. It's convenient, everything is handled through my phone! Maintenance request swift and easy. read more

Good homes to live in thank you invitation homes i recommend to others if you looking to rent or buy

Not happy about the flooring in my rental. There has been a few times my toddler has spilled something on the vinyl wood flooring and it's lifting. No amount of liquid can be spilled or it will start to lift. I feel like I got trapped into this, all of my security deposit will probably go to this cheap flooring that was installed very poorly. You should not have to worry about spilling something on the floor. Not to mention we were in a hurry to move in and by the time we saw all the dirtiness and damage it was too late to report but when we moved in there was juice stains on the wall. Hair, pubes and baby spiders painted over. Chips in the vinyl flooring that were covered with Putty. The kitchen cabinets were dirty inside and outside. The stair banisters were filthy and looked like juice was spilled on it. i had to clean the whole house upon moving in. No screens on any of the windows. Not one. Not happy with this experience. read more

Excellent service and reliable. On time professional and courteous I would recommend highly

Always on time , very good people maintenance and give always a update. Good customer service

Frank Simpkins provided fast professional service when I needed my microwave replaced. He got it all done in one visit and even showed me gave me some very useful tips about some things around the house which I really appreciated. The new microwave looks very nice read more

Invitation Homes - New microwave - Property Management Near Me - Las Vegas, Nevada

Repeated property damage, total lack of accountability, and zero follow-through. I live directly behind a property managed by Invitation Homes in Las Vegas (7321 Misty Glow Ct). That property has had a confirmed pool leak that caused flooding and water damage to my yard. Over a two-week period, I've made seven separate contact attempts through calls, web submissions, and written notices to Invitation Homes asking for resolution. I was told multiple times that my ticket was the "longest-standing open issue," and then--on a later call--I was told no record existed and that I needed to "start over." Their national and local teams give conflicting information, pass the blame, and have done nothing to stop or address the damage to my property. I've now escalated to HOAs, submitted certified letters, and started preparing for insurance and legal action--because Invitation Homes simply refuses to take responsibility. If you're considering renting from Invitation Homes, think twice. If there's a serious maintenance issue, they will bury you in bureaucracy, ignore your concerns, and leave you to deal with the consequences. read more

This is our first experience with Invitation Homes and everyone has been very responsive to our needs and questions. The process to apply for rentals is some easy to navigate. I would recommend this company for your rental needs. read more

Alejandro Maldonado the tech was really cool and fixed my toilet in a very reasonable time frame. Works like brand new now!

This management company took over halfway through our lease. Our original photos for move in were taken within an app for the previous company. Now we no longer have access to them and now will probably lose a lot of our deposit due to damage that was already apart of the property. They are horrible at responding to inquiries​ and I feel like we are being taken advantage of. We were great tenants and even invested our own money to improve fhe property like building screens for the windows (which there were none). I do not recommend them. They require professional landscaping and cleaning for move out and require receipts which will add hundreds out of pocket even if we wanted to do it ourselves. Avoid them if possible! I have never felt more taken advantage of ​ read more

I have been renting with Invitation Homes for almost five years. Overall, I am very happy. They have a great maintenance system that easily has allowed me to open tickets anytime of the day. Their scheduling people are very friendly and genuinely care to get things on the calendar. I have spoken to their early lease termination person at my local branch and although I was just getting information about it, they were very friendly and provided the information I needed. We have had a bath resurfaced, and AC unit and vents completely replaced, water leaks form loose shingles repaired, water heater replaced, screen doors replaced. I have been with them for quite some time, and they have never made things difficult when it was time to repair. I think no company is perfect, but they have made it stress free to rent from them. read more

Once again GREAT Work by technician Frank S. Quick, efficient and professional! Thank You Frank S.

Update: After another year of waiting and an HOA violation, the palm trees were finally trimmed to meet HOA requirements. It's sad that an HOA violation is needed to get a company to meet its lease obligations after we have requested tree service for two consecutive palm seasons. (Normally, palm trees are trimmed every June timeframe when managed appropriately.) read more

Invitation Homes - Property Management Near Me - Las Vegas, Nevada

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I been renting for 5 years and never miss a payment or been late. Delt with all invitation's homes staff changes and issues. patient with all mishaps and their lack of corrections in a timely matter. I have to admit that since the new local office crew it been a tick up in service, I have not had to call the main office and complain. Since rental pricing are coming down and invitation homes continues to raise their prices a new least might not happen. read more

I always receive the most professional and complete work in handling my repair concerns. Thank you again, Invitation Homes.

Frank Simpkins fixed our ring doorbell today. He was professional, informative, knowledgeable & most important Kind! Thanks Frank

!!!'Was scammed from more than One of there properties. A Nigerian man claiming owner and said agent? Giving out PIN numbers to multiple property's. I walked in on 2 small dogs and a couple that was apparently looking at the same place at the time I was on the phone with the scammer. Very sketchy called himself Kenneth proctor his #1+201+431+6027 !!!BEWARE!!!' If it's too good to be true it is!! read more

We had our home serviced today by Invitation Homes Maintenance. Their maintenance guy, Frank, has been doing maintenance for us for years. He's always super professional, very friendly, and walks us through everything that he does. He does such a great job and we appreciate his work! Thanks, Frank! read more

My sprinklers were not running properly . I called ih and they sent Ivan Tirado ! He was really very knowledgeable and polite . He took the time to check and explain the steps to me . Ivan is a excellent access to the company . I been living here for 13 years . They have been so good to me . Never ever had a problem with any repairs . They come very fast and get the job done . They been so good with rent increase . I know they have a bad reputation but I have no complaints about them . I'm scare to move because of the rumor of bad landlords . I'm staying right here until I can't afford it . Thank you Invitation Homes for providing a safe place for me to live . yea I said that ! read more

Have been pleasantly surprised with our Invitation Homes experience. They have always responded in a timely manner when we've reported issues. Had an A/C issue and reported it. It was scheduled and repaired all in the same day. Our rent is reasonable and comparable to other properties we looked at. We've renewed our lease once and the process was easy and the price was fair. read more

I like how they tell you someone will be contacting you and no one ever does, please do not rent from this company, ever!

Frank Simpkins did our pre-move in walk through and he was great! He explained everything in great detail, walked around the property showing us everything and answered all of our questions. Thank you for making us feel at home! read more

Arranged maintenance 3x and so far they came right away & techs are amazing & solved the issues. They came at the time frame & fix the problem. The app is also easy to use to put in work orders. read more

I'm a renter in the Las Vegas area. With previous maintenance issues Invitation Homes has been a pleasure to work with. Recently, our heater stopped blowing consistent heat. We are going on day 12 of no heat. Outside temperatures are dropping to a low of 38 degrees this week. Invitation Homes has sent out two vendors, each coming back to the home to do a bandaid fix 3-4 separate times each. I've had to take off of work for 3 days to be home for the two vendors. Each vendor was able to turn the heater back on but it turns off after an hour or two. I have had no luck communicating with a local representative. Both my husband and I fell physically ill because inside temperatures dropped to be below 60 degrees. We've had to stay in a hotel on our own dime and both went to urgent care because the temperatures in our home created respiratory issues. I've had to follow up everyday with the vendors and invitation homes. I am certain that the entire heating unit needs to be replaced but invitation homes is refusing to do so. I am desperate for a solve because the lack of heat is affecting our physical and mental health but invitation homes does not want to prioritize a heating replacement with the owner. As of today 11/30, the heater hasn't turned on for over 24 hours since the second vendor came yesterday 11/29. This has been a horrible experience that no one seems to want to help us with. read more

Derek Usinger came out today and fixed the garage door opener. The door wouldn't close and I need it done in an emergency situation. Derek called to let me know what time he would be to the house. He was there and knew exactly what what was wrong. He is very professional and gets the job done quickly. I would recommend him and his company to fix garage doors. Thank you Derek for your professionalism and explained the new door opener. read more

Si esta compañía tiene buenos reviews es porque son falsos... mi experiencia con Invitation Homes ha sido terrible, pésima, la peor gente con la que he tenido que tratar... Desde el principio no fueron claros en todos los cargos que iban a cobrar, por ejemplo me cobraron hasta mensualidad por el Ring, que es gratis si lo obtienes por ti mismo, me entregaron la casa en pésimas condiciones, "maquillada" para que fuera rentada, recién pintada para disimular todos los daños en paredes, baños y hasta pintaron la bañera para hacerla parecer "nueva" con el tiempo todos los disperfectos fueron saliendo, tenía a su equipo de mantenimiento en la casa todas las semanas, porque cada semana se arruinaba algo, así pasó más de 6 meses.... Tuve que salir de la casa antes que se terminara el contrato y fue cuándo se convirtió en una pesadilla salir de esta casa... Presenté un certificado médico, la razón por la cual debía romper el contrato antes, se inventaron daños en la casa que yo no había hecho, me cobraron 1000 dólares por limpieza, para resumir se quedaron con mi depósito "1950.00" y aparte me entregaron un recibo que les debo 2000.00 más por "TODOS" los daños. Ahora estoy en colección por esa deuda que ellos inventaron, ES UNA TRAMPA , no caigan en su juego, son unos depredadores, esperando por gente que caiga en su trampa, vas a terminar pagando muchisimo más que tu depósito, no importa que tanto cuides la casa o la entregues limpia ellos te van a cobrar por limpieza de todas maneras... read more

Invitation Homes - Move out statement - Property Management Near Me - Las Vegas, Nevada

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Erich Koutz from Lessen company came and did my electrical outlets. He was fast and respectful! Went straight to work and noticed an outlet outside that was also needed work. Just awesome all around. He seems like a hard working and knowledgeable worker. pay him what he deserves. read more

Needed a safety "procare visit" supposed inspection of the safety of this home we have been renting the last two years and it kept getting put off and still hasn't been done. Then XL over grown Palm trees in front yard which are 18-25 ft tall were requested 3x to get pruned and trimmed due to safety hazard, lizards and large beetle bugs plus falling palm branches and each time my work order was closed. When I called the maintenance to ask why they told me to contact my local office as they didn't know why. I live in a HOA, last month they tried to fine me for a plant that was dead so it was cut down that is now growing back cause there's a water line there and tell me it's a weed. I literally took photos of the house when I first rented in that showed the plant. I even cut it down again to avoid the trouble and I was still fined. It took a month and a half to get that situated after multiple photos, calls, emails and finally an in person visit. The so called Managers in the Las Vegas office never follow through, don't return calls or emails. Whatever you do DONT RENT FROM THIS PROPERTY MANAGEMENT / OWNERS they don't care about their tenant. read more

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