I would not recommend this service to ANYONE, and it's sad because wanted this to work out! I…read morereally loved it in the beginning! I used Ana's Housecleaning service for just over one year. The first 9 months were great! The cleaners were professional and did an awesome job and if there was ever an issue, I just had to contact that phone number given and it was taken care of. Then, in March, she started sending a cleaning crew that did not do a good job. And I what I mean by not a good job is that things were not dusted, the floors were not vacuumed, there was even a piece of trash left on my bathroom floor once! They would dump their dirty mop water on my front steps leading into my house so that I had to come home and clean it. When they stopped leaving it on my front steps, they dumped it into my perennial gardens instead. I have no idea what chemicals they are using and whether its harmful to the gardens I worked hard to cultivate. I texted with the owner a few times and she did send them back to fix what they didn't do one time, but they still did a terrible job every time. I went this way for two months, still paying full price and being unhappy, so I finally asked for them not to return to my house and to send someone else. At that time, the owner told me how frustrating unhappy customers are. It was not a very legible text, but it insinuated that because I was not happy with this crew, maybe I shouldn't use the service. I responded that I was frustrated. I had guests showing up the next day and the guest bathroom had not been touched. I said I don't pay for someone else to clean my house just to have to do it myself. After this, there was almost no communication from the owner and they just stopped showing up on my designated day. Once I would look at the clock and realize it was 3pm or 3:30pm and there was no sign of anyone, no contact from anyone, I would text the owner and would ask if someone was showing up today. Within 15 minutes, someone would arrive. Between May and July 21, 2025, every time I texted, I almost never received an answer. I asked if the cleaners could come earlier in the day, as 3pm does not work for me 3 separate times. No answer - and they kept coming after 3pm but only when I texted to ask if someone was showing up. I asked on Monday, July 21 if they could reschedule my week for the following week (I had the service bi-weekly), no answer, no show, never heard from anyone again. I stopped texting and just found someone else that doesn't even do as good of a job, but is respectful, communicative and timely. It just got to a point where I felt extremely disrespected and felt I should be treated better as a paying customer.

When speaking with Ana prior to scheduling, we discussed the price and agreed on a cost for a deep…read moreclean and scheduled for 9 am. I provided guidance that no oven or fridge should be cleaned and to please do couch, windows, all surfaces, baseboards, etc. On the day of she texted at 915 she was running late. At 1015 I finally called her to which she just said 'we are behind', well okay, can you please provide an eta for us so we can plan accordingly? Why wouldn't the owner tell us they were going to be an hour and a half late!? I suspect another service was scheduled that morning last minute and we were pushed back. Which turned this cleaning into a whole day affair for us. When her team arrived she was not with them. My father went outside so as to give them space. When he stopped in a few times they were working hard. The spaces cleaned look great. However, light fixtures weren't touched and the french doors had to be redone as they were foggy. Additionally there were bleached white spots on about 7 of his kitchen floor stone tiles! Well, what do you know but this was from oven cleaner (we suspect) as they cleaned the oven and the fridge. A waste of time and not as per my guidance. They also finished about a half hour early so time was perhaps skipped in other places. No furniture was moved (isnt this what happens in a deep clean???) Then she had the nerve to charge me $50 more, for what I am not sure. I paid what we settled on, despite my father not being able to fix his floor tiles without having to rip the entire floor up and redo it! She claimed that they had before pictures and they were there before but she failed to send these to me. Also- my father installed his floor, he knows his space. They were not there prior to this clean. Some over hall on business practices need to occur for sure.